TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Turbo Tax glitches Loyal 8 yr Turbo Tax user: I got through my entering all my tax information, went to file, and found that Turbo tax had changed the amount I had to pay. I went from $59 to $129. I called support, was on the phone for over an hour and they could not help. Then I got disconnected!! So I had to clear my whole tax document and start over. Turbo Tax definitely needs to fix that glitch.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax 2022 Filing Experience I've been a customer for over 8 years. This was the first year I had so much difficulty. It seems there are more and more changes. BUT, your "Live Helps" saved me. I spent over 12 hours getting it all together, but your staff was so kind and helpful: Melissa? (4/15/23) Danaye (4/15/23) Doug (4/16/23) Jordan (4/16/23) You all were So Kind and polite and professional and knowledgeable. THANK YOU!!
Date published: 2023-04-16
Rated 5 out of 5 by from Super Easy - explanations keep getting better! Appreciate the explanations provided and easy to use links when additional information is needed.
Date published: 2023-04-16
Rated 5 out of 5 by from Exactly as advertised - why pay someone else?! We've been Turbo Tax customers for many years. It does not get much more easy than this. Best of, you're not having to pay a ton of money to have another individual, company, or service to complete your tax filings for the year. Lastly, TT has everything covered. VERY comprehensive. Strongly recommend.
Date published: 2023-04-16
Rated 4 out of 5 by from A few glitches At 3 different points, I had to Exit and reopen Turbotax because I was not able to enter information into input boxes.
Date published: 2023-04-16
Rated 5 out of 5 by from Way better than other options! I tried using another service other than TurboTax, and it not only tried to charge me for something simple, but it was saying I owed money when I didn't. Went to TurboTax and didn't have to pay a cent to anyone. Very pleased.
Date published: 2023-04-16
Rated 5 out of 5 by from I have used turbo tax for years with no problems. Turbo Tax makes filing taxes easy! I will be back next year! Thanks!
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax Premium Awesome software product. Easy to use. I have been using turbo tax for more than 15 years and it has never let me down
Date published: 2023-04-16
Rated 5 out of 5 by from Out of time I waited to the last min. to complete my taxes this year. I found out the hard way that my computer would not support the application this year and I had to go online to complete my taxes. This was better than the application.
Date published: 2023-04-16
Rated 2 out of 5 by from Was great until I needed to upgrade Product was fine and have always been able to file for free but now I have a employer retirment account and I have to pay 60 dollars to include that now, great.... Will be looking for new service next tax season. Unfair pricing and nice option that it allows to pay fee from tax return but 39 bucks as a fee. might as well buy the product twice, that price is too steep for a normal consumer.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2075
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax glitches Loyal 8 yr Turbo Tax user: I got through my entering all my tax information, went to file, and found that Turbo tax had changed the amount I had to pay. I went from $59 to $129. I called support, was on the phone for over an hour and they could not help. Then I got disconnected!! So I had to clear my whole tax document and start over. Turbo Tax definitely needs to fix that glitch.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax 2022 Filing Experience I've been a customer for over 8 years. This was the first year I had so much difficulty. It seems there are more and more changes. BUT, your "Live Helps" saved me. I spent over 12 hours getting it all together, but your staff was so kind and helpful: Melissa? (4/15/23) Danaye (4/15/23) Doug (4/16/23) Jordan (4/16/23) You all were So Kind and polite and professional and knowledgeable. THANK YOU!!
Date published: 2023-04-16
Rated 5 out of 5 by from Super Easy - explanations keep getting better! Appreciate the explanations provided and easy to use links when additional information is needed.
Date published: 2023-04-16
Rated 5 out of 5 by from Exactly as advertised - why pay someone else?! We've been Turbo Tax customers for many years. It does not get much more easy than this. Best of, you're not having to pay a ton of money to have another individual, company, or service to complete your tax filings for the year. Lastly, TT has everything covered. VERY comprehensive. Strongly recommend.
Date published: 2023-04-16
Rated 4 out of 5 by from A few glitches At 3 different points, I had to Exit and reopen Turbotax because I was not able to enter information into input boxes.
Date published: 2023-04-16
Rated 5 out of 5 by from Way better than other options! I tried using another service other than TurboTax, and it not only tried to charge me for something simple, but it was saying I owed money when I didn't. Went to TurboTax and didn't have to pay a cent to anyone. Very pleased.
Date published: 2023-04-16
Rated 5 out of 5 by from I have used turbo tax for years with no problems. Turbo Tax makes filing taxes easy! I will be back next year! Thanks!
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax Premium Awesome software product. Easy to use. I have been using turbo tax for more than 15 years and it has never let me down
Date published: 2023-04-16
Rated 5 out of 5 by from Out of time I waited to the last min. to complete my taxes this year. I found out the hard way that my computer would not support the application this year and I had to go online to complete my taxes. This was better than the application.
Date published: 2023-04-16
Rated 2 out of 5 by from Was great until I needed to upgrade Product was fine and have always been able to file for free but now I have a employer retirment account and I have to pay 60 dollars to include that now, great.... Will be looking for new service next tax season. Unfair pricing and nice option that it allows to pay fee from tax return but 39 bucks as a fee. might as well buy the product twice, that price is too steep for a normal consumer.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2075