TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from BAD I never ordered Live. It just charged me. I tried to get it resolved and could not get anyone to help me.
Date published: 2022-06-13
Rated 5 out of 5 by from Carole saved the day Carole saved the relationship with Turbotax for us. She was the most professional, courteous, and communicative agent we have experienced.
Date published: 2022-06-13
Rated 4 out of 5 by from Very good Generally make it easy and simple. One issue this year is that TurboTax asks questions for things it should already know. For example, what is the balance of my nondeductible IRA contributions. Why ask me to look up last year's file when you can just import it?
Date published: 2022-06-13
Rated 5 out of 5 by from turbo tax is easy very helpfu and easy to use. the step by step instructions are helpful and easy to menover thru the process
Date published: 2022-06-13
Rated 5 out of 5 by from Very easy to navigate… I used to use a tax professional. Tried TurboTax and found that it was amazingly simple and straightforward. I’ve used it for 4 years now with no problems.
Date published: 2022-06-13
Rated 1 out of 5 by from Turbo Tax did me no favors this year. Turbo Tax did me no favors this year. Probably I will not use them next year or ever. I was only asked about 1095A form which was the WRONG form to use. I needed corresponding forms for "other forms for insurance" ie. what form to use when issued a 1095C for my partial coverage for the year. I am attempting to correct this issue with the IRS through snail mail. The "Helpful Professionals" helpful hints are not useful. The Q & A section is a bad joke. I am not happy with you. The sad part is that I have been a loyal user for more than 18 years!! I say good bye.
Date published: 2022-06-13
Rated 5 out of 5 by from Refund I didn’t expect!! I am so glad I used TurboTax!!! I got a refund I didn’t even expect!!
Date published: 2022-06-13
Rated 5 out of 5 by from Turbo Tax is the "BOMB" It is comforting to know that my taxes were reviewed and done easier with the help from tax professionals.
Date published: 2022-06-13
Rated 5 out of 5 by from Great service great feedback and communication thank ypu so much for help
Date published: 2022-06-13
Rated 1 out of 5 by from could not change from efile to mail tried to change from efile to mail but could'nt no support on weekend
Date published: 2022-06-13
All TurboTax® Offerings Reviews - Page 208
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from BAD I never ordered Live. It just charged me. I tried to get it resolved and could not get anyone to help me.
Date published: 2022-06-13
Rated 5 out of 5 by from Carole saved the day Carole saved the relationship with Turbotax for us. She was the most professional, courteous, and communicative agent we have experienced.
Date published: 2022-06-13
Rated 4 out of 5 by from Very good Generally make it easy and simple. One issue this year is that TurboTax asks questions for things it should already know. For example, what is the balance of my nondeductible IRA contributions. Why ask me to look up last year's file when you can just import it?
Date published: 2022-06-13
Rated 5 out of 5 by from turbo tax is easy very helpfu and easy to use. the step by step instructions are helpful and easy to menover thru the process
Date published: 2022-06-13
Rated 5 out of 5 by from Very easy to navigate… I used to use a tax professional. Tried TurboTax and found that it was amazingly simple and straightforward. I’ve used it for 4 years now with no problems.
Date published: 2022-06-13
Rated 1 out of 5 by from Turbo Tax did me no favors this year. Turbo Tax did me no favors this year. Probably I will not use them next year or ever. I was only asked about 1095A form which was the WRONG form to use. I needed corresponding forms for "other forms for insurance" ie. what form to use when issued a 1095C for my partial coverage for the year. I am attempting to correct this issue with the IRS through snail mail. The "Helpful Professionals" helpful hints are not useful. The Q & A section is a bad joke. I am not happy with you. The sad part is that I have been a loyal user for more than 18 years!! I say good bye.
Date published: 2022-06-13
Rated 5 out of 5 by from Refund I didn’t expect!! I am so glad I used TurboTax!!! I got a refund I didn’t even expect!!
Date published: 2022-06-13
Rated 5 out of 5 by from Turbo Tax is the "BOMB" It is comforting to know that my taxes were reviewed and done easier with the help from tax professionals.
Date published: 2022-06-13
Rated 5 out of 5 by from Great service great feedback and communication thank ypu so much for help
Date published: 2022-06-13
Rated 1 out of 5 by from could not change from efile to mail tried to change from efile to mail but could'nt no support on weekend
Date published: 2022-06-13
All TurboTax® Offerings Reviews - Page 208