TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Turbo Tax has been better.... I have to say, using TurboTax Premium (w/Rental Property-2020) this year did not go as fluidly as it has in the past. I’ve been using the CD version for several years now and I encountered some issues this year that has me contemplating using other tax preparation software. I did, however, appreciate the available tax advisors who answered the questions I had…they were praiseworthy. On the downside, one advisor mentioned a glitch in the software that could possibly affect certain entries—this concerns me. Personally, I found the “Easy Step” process of entering my information troublesome at times. For instance: it did not identify clearly on what tax form certain information was located when entering information. Another issue was failure to upload all of last year’s tax information I had saved on my computer—the very computer on which I saved last year’s Tax Return. I would also like to point out that saving my place did not always mean the Easy Step process would continue at that exact point when I logged back on after saving it. I’ve never used any other tax software so I cannot compare them to Turbo Tax—perhaps other software packages have issues as well; however, every-day taxpayers cannot afford a CPA to do their taxes when certain information like rental property, college tuition, and other uncommon tax issues must be accounted for on a tax return. I must seek the least costly method of tax preparation and I’m not sure I’ll use TurboTax again next year.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy - even in complicated situations Answers were easily available for new situations encountered this year!
Date published: 2021-05-02
Rated 1 out of 5 by from Not like TurboTax personal versions I have used TurboTax for over 20 years. This is the first time I had to use the Business edition for my late mother's trusts. I was VERY disappointed. It is MUCH more difficult to use that the personal editions I was used to. There is no "walk thru", you have to know what you are doing. Overall, it was better than doing it by hand, but obviously TurboTax does not spend much on development of the Business version.
Date published: 2021-05-02
Rated 5 out of 5 by from Always the help I need when I need it. Had questions on a state return, I would of never figured out on my own. Brenda in Kansas was all over it with me! Had it figured out in about 15 minutes.
Date published: 2021-05-02
Rated 1 out of 5 by from So many outdated bugs still persisting Each tax form that user enters and exits without filling out persists as a empty form without being deleted. There is no easy way for user to opt out on filing such form i.e. CA form 3554. PLEASE FIX this bug.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy Easy Easy! It cannot get much easier than this. TurboTax walks you through everything with easy step by step instructions. You cannot go wrong.
Date published: 2021-05-02
Rated 5 out of 5 by from AWESOME!!!!!!!!!!!! Very Easy and affordable. Be back next year in 2022
Date published: 2021-05-02
Rated 4 out of 5 by from Exactly what I expected I have been using turbo tax for over 20 years and it continues to evolve positively. Help feature keeps improving as well. My taxes are not overly complex. If I had a more complex tax environment I would probably would seek expert advice from certified tax accountant but as it is it more than meets my needs. Only complaint is the fee for efiling state tax. I generally owe very little so the fee to efile is 5x what I owe. This is using turbo tax deluxe.
Date published: 2021-05-02
Rated 4 out of 5 by from Turbotax There are a lot of moving parts, and they keep trying to get you to upgrade to a higher paid version but it seems fine.
Date published: 2021-05-02
Rated 1 out of 5 by from expensive Used TurboTax free edition for 2019 return and it was great and simple, now with TurboTax Premier for 2020, it was expensive and felt like it was charges on top of charges just because I added investments for this year.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2070
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Turbo Tax has been better.... I have to say, using TurboTax Premium (w/Rental Property-2020) this year did not go as fluidly as it has in the past. I’ve been using the CD version for several years now and I encountered some issues this year that has me contemplating using other tax preparation software. I did, however, appreciate the available tax advisors who answered the questions I had…they were praiseworthy. On the downside, one advisor mentioned a glitch in the software that could possibly affect certain entries—this concerns me. Personally, I found the “Easy Step” process of entering my information troublesome at times. For instance: it did not identify clearly on what tax form certain information was located when entering information. Another issue was failure to upload all of last year’s tax information I had saved on my computer—the very computer on which I saved last year’s Tax Return. I would also like to point out that saving my place did not always mean the Easy Step process would continue at that exact point when I logged back on after saving it. I’ve never used any other tax software so I cannot compare them to Turbo Tax—perhaps other software packages have issues as well; however, every-day taxpayers cannot afford a CPA to do their taxes when certain information like rental property, college tuition, and other uncommon tax issues must be accounted for on a tax return. I must seek the least costly method of tax preparation and I’m not sure I’ll use TurboTax again next year.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy - even in complicated situations Answers were easily available for new situations encountered this year!
Date published: 2021-05-02
Rated 1 out of 5 by from Not like TurboTax personal versions I have used TurboTax for over 20 years. This is the first time I had to use the Business edition for my late mother's trusts. I was VERY disappointed. It is MUCH more difficult to use that the personal editions I was used to. There is no "walk thru", you have to know what you are doing. Overall, it was better than doing it by hand, but obviously TurboTax does not spend much on development of the Business version.
Date published: 2021-05-02
Rated 5 out of 5 by from Always the help I need when I need it. Had questions on a state return, I would of never figured out on my own. Brenda in Kansas was all over it with me! Had it figured out in about 15 minutes.
Date published: 2021-05-02
Rated 1 out of 5 by from So many outdated bugs still persisting Each tax form that user enters and exits without filling out persists as a empty form without being deleted. There is no easy way for user to opt out on filing such form i.e. CA form 3554. PLEASE FIX this bug.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy Easy Easy! It cannot get much easier than this. TurboTax walks you through everything with easy step by step instructions. You cannot go wrong.
Date published: 2021-05-02
Rated 5 out of 5 by from AWESOME!!!!!!!!!!!! Very Easy and affordable. Be back next year in 2022
Date published: 2021-05-02
Rated 4 out of 5 by from Exactly what I expected I have been using turbo tax for over 20 years and it continues to evolve positively. Help feature keeps improving as well. My taxes are not overly complex. If I had a more complex tax environment I would probably would seek expert advice from certified tax accountant but as it is it more than meets my needs. Only complaint is the fee for efiling state tax. I generally owe very little so the fee to efile is 5x what I owe. This is using turbo tax deluxe.
Date published: 2021-05-02
Rated 4 out of 5 by from Turbotax There are a lot of moving parts, and they keep trying to get you to upgrade to a higher paid version but it seems fine.
Date published: 2021-05-02
Rated 1 out of 5 by from expensive Used TurboTax free edition for 2019 return and it was great and simple, now with TurboTax Premier for 2020, it was expensive and felt like it was charges on top of charges just because I added investments for this year.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 2070