TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from My Go-To Tax Preparer I love TurboTax. I've been using this program for over 15 years and love it. I love how easy it is to use, the helpful hints and ability to talk with someone is great! I like being able to work on my taxes whenever I want to. Thanks TurboTax for making tax time a lot easier with less stress!
Date published: 2021-05-04
Rated 3 out of 5 by from Some good - some difficult Only after hours of going back an forth did I see a place where I could select which part of the return I needed to work on. It should have taken less than 2 hours to fill out the return. You have Home Office first, then the "usual" office expenses. Which for most people is backwards. And there was no way to apportion expenses between "usual" office and home office. Because of COVID most of us left our usual offices mid-year. It was difficult to enter this because you made it "either/or" rather than "both/and". A simple index of sections up front and accessible would do wonders. I was overjoyed that I didn't have automobile expenses this year. LAST YEAR you forced people into only one of the allowable depreciation methods. I was a CPA and I know that straight line depreciation is the most widely used method. I consulted with one of your CPA's and she could not overcome the program either. I had to file an amended return to correct my return to straight line depreciation. That is NOT ok. I suspect that you are trying to protect your product. That is perfectly legitimate. But it's at the expense of ease in using the program, and sometimes even accuracy.
Date published: 2021-05-04
Rated 5 out of 5 by from Returning customer very good system easy to use and very efficient with no problems
Date published: 2021-05-04
Rated 5 out of 5 by from highly recommend The service is easy, user-friendly, educational, clear. This year we chose to have a professional file for us through/with TurboTax - she was super helpful, prompt and efficient.
Date published: 2021-05-04
Rated 5 out of 5 by from Fantastic process I've used it for years and it's great!!!! I would highly recommend
Date published: 2021-05-04
Rated 5 out of 5 by from Love Turbo Tax Very concise, and easy to use. Extremely helpful and prifessional
Date published: 2021-05-04
Rated 5 out of 5 by from So easy to use Quick and easy to use, easy to fix errors, Highly recommend
Date published: 2021-05-04
Rated 5 out of 5 by from great product when i hit a snag i did the live chat thing and that really took care of my problem quickly
Date published: 2021-05-04
Rated 4 out of 5 by from Good It was good they did a good job and let me know what
Date published: 2021-05-04
Rated 5 out of 5 by from Great service! Very helpful! This was a great experience I had with TurboTax. The system was easy to navigate and even gave me suggestions on missed deductions. It was almost a seamless experience. There was a little hiccup at the end there with an error in the form I needed to review that I didn't quite understand, but overall, it was great!
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 2069
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from My Go-To Tax Preparer I love TurboTax. I've been using this program for over 15 years and love it. I love how easy it is to use, the helpful hints and ability to talk with someone is great! I like being able to work on my taxes whenever I want to. Thanks TurboTax for making tax time a lot easier with less stress!
Date published: 2021-05-04
Rated 3 out of 5 by from Some good - some difficult Only after hours of going back an forth did I see a place where I could select which part of the return I needed to work on. It should have taken less than 2 hours to fill out the return. You have Home Office first, then the "usual" office expenses. Which for most people is backwards. And there was no way to apportion expenses between "usual" office and home office. Because of COVID most of us left our usual offices mid-year. It was difficult to enter this because you made it "either/or" rather than "both/and". A simple index of sections up front and accessible would do wonders. I was overjoyed that I didn't have automobile expenses this year. LAST YEAR you forced people into only one of the allowable depreciation methods. I was a CPA and I know that straight line depreciation is the most widely used method. I consulted with one of your CPA's and she could not overcome the program either. I had to file an amended return to correct my return to straight line depreciation. That is NOT ok. I suspect that you are trying to protect your product. That is perfectly legitimate. But it's at the expense of ease in using the program, and sometimes even accuracy.
Date published: 2021-05-04
Rated 5 out of 5 by from Returning customer very good system easy to use and very efficient with no problems
Date published: 2021-05-04
Rated 5 out of 5 by from highly recommend The service is easy, user-friendly, educational, clear. This year we chose to have a professional file for us through/with TurboTax - she was super helpful, prompt and efficient.
Date published: 2021-05-04
Rated 5 out of 5 by from Fantastic process I've used it for years and it's great!!!! I would highly recommend
Date published: 2021-05-04
Rated 5 out of 5 by from Love Turbo Tax Very concise, and easy to use. Extremely helpful and prifessional
Date published: 2021-05-04
Rated 5 out of 5 by from So easy to use Quick and easy to use, easy to fix errors, Highly recommend
Date published: 2021-05-04
Rated 5 out of 5 by from great product when i hit a snag i did the live chat thing and that really took care of my problem quickly
Date published: 2021-05-04
Rated 4 out of 5 by from Good It was good they did a good job and let me know what
Date published: 2021-05-04
Rated 5 out of 5 by from Great service! Very helpful! This was a great experience I had with TurboTax. The system was easy to navigate and even gave me suggestions on missed deductions. It was almost a seamless experience. There was a little hiccup at the end there with an error in the form I needed to review that I didn't quite understand, but overall, it was great!
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 2069