TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from GREAT VERY GOOD EXPERINCES EACH STEP IS VERY AND EXPLANATORY
Date published: 2021-10-16
Rated 3 out of 5 by from Painful if you have special circumstances Turbo tax was a pain for me this year. I had purchased 2020 in April and filed an extension and I hadn't filed my 2019 taxes so I had to use the downloaded version of 2019 to do that. I thought it would be an easy task to import my 2019 return into 2020 online, and while it should be, Turbotax will not let you do if you have already purchased the product and started entering information into your return (which you need to do to see if you will owe taxes before filing your extension) Not even their support team can get around this, so i had to manually enter bits of my 2019 info mainly for carryover losses, which is not very clear if you are not a seasoned tax pro. I finally got it done, hopefully correctly, and then when I go to efile, because my 2019 info wasn't in the system to check the AGI line, and I'm not allowed to enter it manually, I had to jump through a bunch more hoops to get my return filed. At this point I might be done with turbotax, there are other options out there that can't possibly be any more painful, so I might be switching next year.
Date published: 2021-10-16
Rated 3 out of 5 by from easy to use but expensive, sometimes redundant easy to use but expensive, sometimes redundant. better rates self-employed filers please!
Date published: 2021-10-16
Rated 1 out of 5 by from What a headache... I have never had so many issues with Turbo tax. This program would not let me install any updates and after days of trying, I got an error that electronic filing was not available.
Date published: 2021-10-16
Rated 3 out of 5 by from Too expensive Too many fees. Self-employed option is too pricy, and useless options keep adding up to an expensive total.
Date published: 2021-10-16
Rated 1 out of 5 by from Overall Product The options for the final process for "filing" are confusing. I missed the midnight deadline because I tried to E-file the Fed and State. Because the state would not process, the Fed would not complete the filing process. From 11:45 to 1:45AM I called the customer support and continued to file my returns. The process for choosing a state also has much to desire. It inadvertently added "Vermont" as a state when I chose Virgina. It took two hours before I was able to file my Federal tax. The State still has not been completed and will mail it.
Date published: 2021-10-16
Rated 5 out of 5 by from fast easy stop playing with me easy peasy lemon squeezy i was done so fast i wrote a review
Date published: 2021-10-16
Rated 5 out of 5 by from We have used TurboTax for many years!!!! We have used it for years and will continue to do so. This is a great product and continues to be of value to us each year.
Date published: 2021-10-16
Rated 5 out of 5 by from Great Tax Refund Product The steps to complete the tax process was really easier then I thought and very quick.
Date published: 2021-10-16
Rated 4 out of 5 by from TurboTax Live Experts is a great value! I was distraught given all the changes and entries needed for 2020: retirement, working from a home office, rental income, mortgage refinance, and more. Thanks to Patricia - my expert - I was able to successfully navigate and complete all of these sections. Great value!
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 2069
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from GREAT VERY GOOD EXPERINCES EACH STEP IS VERY AND EXPLANATORY
Date published: 2021-10-16
Rated 3 out of 5 by from Painful if you have special circumstances Turbo tax was a pain for me this year. I had purchased 2020 in April and filed an extension and I hadn't filed my 2019 taxes so I had to use the downloaded version of 2019 to do that. I thought it would be an easy task to import my 2019 return into 2020 online, and while it should be, Turbotax will not let you do if you have already purchased the product and started entering information into your return (which you need to do to see if you will owe taxes before filing your extension) Not even their support team can get around this, so i had to manually enter bits of my 2019 info mainly for carryover losses, which is not very clear if you are not a seasoned tax pro. I finally got it done, hopefully correctly, and then when I go to efile, because my 2019 info wasn't in the system to check the AGI line, and I'm not allowed to enter it manually, I had to jump through a bunch more hoops to get my return filed. At this point I might be done with turbotax, there are other options out there that can't possibly be any more painful, so I might be switching next year.
Date published: 2021-10-16
Rated 3 out of 5 by from easy to use but expensive, sometimes redundant easy to use but expensive, sometimes redundant. better rates self-employed filers please!
Date published: 2021-10-16
Rated 1 out of 5 by from What a headache... I have never had so many issues with Turbo tax. This program would not let me install any updates and after days of trying, I got an error that electronic filing was not available.
Date published: 2021-10-16
Rated 3 out of 5 by from Too expensive Too many fees. Self-employed option is too pricy, and useless options keep adding up to an expensive total.
Date published: 2021-10-16
Rated 1 out of 5 by from Overall Product The options for the final process for "filing" are confusing. I missed the midnight deadline because I tried to E-file the Fed and State. Because the state would not process, the Fed would not complete the filing process. From 11:45 to 1:45AM I called the customer support and continued to file my returns. The process for choosing a state also has much to desire. It inadvertently added "Vermont" as a state when I chose Virgina. It took two hours before I was able to file my Federal tax. The State still has not been completed and will mail it.
Date published: 2021-10-16
Rated 5 out of 5 by from fast easy stop playing with me easy peasy lemon squeezy i was done so fast i wrote a review
Date published: 2021-10-16
Rated 5 out of 5 by from We have used TurboTax for many years!!!! We have used it for years and will continue to do so. This is a great product and continues to be of value to us each year.
Date published: 2021-10-16
Rated 5 out of 5 by from Great Tax Refund Product The steps to complete the tax process was really easier then I thought and very quick.
Date published: 2021-10-16
Rated 4 out of 5 by from TurboTax Live Experts is a great value! I was distraught given all the changes and entries needed for 2020: retirement, working from a home office, rental income, mortgage refinance, and more. Thanks to Patricia - my expert - I was able to successfully navigate and complete all of these sections. Great value!
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 2069