TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 1 out of 5 by from Bad experience this year Could not e-file my taxes without paying what I owed at the same time. In the past I could e-file and then go to my state revenue website and pay there at a later date and also on the federal IRS website. Your program really has some bugs this year. Might go to HR block next year.
Date published: 2022-04-11
Rated 2 out of 5 by from Awful e-file experience My experience will TurboTax e-file is really awful. I thought it is simply as pushing a few buttons as I've filled all forms. However, Turbotax took the credit charge first (not free), then let me fill in or fixed a few items that I don't need to care if I do mail filing. Eventually when I submitted the e-file, I was also told to printed out a few extra documents and need to mail them to government by myself. This totally eliminate the convenience purpose of doing e-file. At the end, I paid money for the e-file, but I will also have to go to USPS by myself as well to mail extra documents. Does not make sense!
Date published: 2022-04-11
Rated 4 out of 5 by from Review Very good, one glitch, but customer service rep, Susan, was outstanding!
Date published: 2022-04-11
Rated 2 out of 5 by from I just needed a 1040ez... why overly complicate it clunky and printed way too much information. I just needed to file a 1040ez. It make the entire 1040. What a waste of paper and cludge.
Date published: 2022-04-11
Rated 5 out of 5 by from It worked well It worked well and helped me sort out my unique stock situation.
Date published: 2022-04-11
Rated 1 out of 5 by from This was a painful experience There was no explanation for many items. I had to upgrade 2x to be able to meet my filing requirements. The support community questions did not match up to the screens I was seeing. They also did not date if it was appropriate for 2022 or prior years. The UI was also terrible .
Date published: 2022-04-11
Rated 5 out of 5 by from Great Product for Turbo Tax Easy to follow and use. I like the way it guides you along the way
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax made filing very simple. My favorite thing about Turbo Tax is that they have detailed explanations as you move throuogh the filing process.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy to use with good direction Easy to follow with good direction, prompts, and directions.
Date published: 2022-04-11
Rated 2 out of 5 by from CAN'T FILE FREE WITH TURBOTAX TURBOTAX ADVERTISE FREE FEDERAL AND STATE E-FILING BUT THATS NOT TRUE. I NEED TO FIND A SITE THAT REALLY E-FILE FOR FREE.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2069
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Bad experience this year Could not e-file my taxes without paying what I owed at the same time. In the past I could e-file and then go to my state revenue website and pay there at a later date and also on the federal IRS website. Your program really has some bugs this year. Might go to HR block next year.
Date published: 2022-04-11
Rated 2 out of 5 by from Awful e-file experience My experience will TurboTax e-file is really awful. I thought it is simply as pushing a few buttons as I've filled all forms. However, Turbotax took the credit charge first (not free), then let me fill in or fixed a few items that I don't need to care if I do mail filing. Eventually when I submitted the e-file, I was also told to printed out a few extra documents and need to mail them to government by myself. This totally eliminate the convenience purpose of doing e-file. At the end, I paid money for the e-file, but I will also have to go to USPS by myself as well to mail extra documents. Does not make sense!
Date published: 2022-04-11
Rated 4 out of 5 by from Review Very good, one glitch, but customer service rep, Susan, was outstanding!
Date published: 2022-04-11
Rated 2 out of 5 by from I just needed a 1040ez... why overly complicate it clunky and printed way too much information. I just needed to file a 1040ez. It make the entire 1040. What a waste of paper and cludge.
Date published: 2022-04-11
Rated 5 out of 5 by from It worked well It worked well and helped me sort out my unique stock situation.
Date published: 2022-04-11
Rated 1 out of 5 by from This was a painful experience There was no explanation for many items. I had to upgrade 2x to be able to meet my filing requirements. The support community questions did not match up to the screens I was seeing. They also did not date if it was appropriate for 2022 or prior years. The UI was also terrible .
Date published: 2022-04-11
Rated 5 out of 5 by from Great Product for Turbo Tax Easy to follow and use. I like the way it guides you along the way
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax made filing very simple. My favorite thing about Turbo Tax is that they have detailed explanations as you move throuogh the filing process.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy to use with good direction Easy to follow with good direction, prompts, and directions.
Date published: 2022-04-11
Rated 2 out of 5 by from CAN'T FILE FREE WITH TURBOTAX TURBOTAX ADVERTISE FREE FEDERAL AND STATE E-FILING BUT THATS NOT TRUE. I NEED TO FIND A SITE THAT REALLY E-FILE FOR FREE.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2069