TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Overpriced!! I have used TurboTax for several years and loved the simplicity of filing my taxes. This year, I used Intuit Online filing instead of purchasing the CD from the store. Using the online version costs me $100 more than the version I could have and should have brought in the store. I will NOT use in the future. I prefer filing my state taxes by mail and dislike the fact that I did not have this option with the online version. The constant nickel and dime upgrade sales tactics were annoying.
Date published: 2022-04-10
Rated 5 out of 5 by from Smooth Experience I appreciated the explanations available for areas that seemed a bit ambiguous.
Date published: 2022-04-10
Rated 5 out of 5 by from THANK YOU I'm a college student and have no idea what I'm doing but turbotax made it so easy and i feel confident that i got this done
Date published: 2022-04-10
Rated 4 out of 5 by from Not so sure I have always loved Turbo tax but this year due to different circumstances I chose the "have an expert do your taxes." We were paired with someone but then had someone else contact us as our expert. Very confusing. We continued to received texts that more documents were needed yet they were not. I am not sold on the expert portion of Turbo Tax. My final expert was good but she tried to push me into filing an extension. When I pushed back, my taxes were done by 4/10/2022. I was also promised a 20% discount due to all of the confusion but did not get it.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax is awesome and very easy to use. It was very helpful, very easy to use and explained everything thoroughly.
Date published: 2022-04-10
Rated 5 out of 5 by from Very thorough Easy to navigate, review all that is a possible deduction, or needs to be filed. I have used tax services in the past, none have asked me all that Turbo Tax does. will never do taxes with another venue, online or in person! Customer Service is always available. I have had several years in which my return was increased for things I would have known to include: new windows, siding(weather proofing home), housing someone whose house was flooded.
Date published: 2022-04-10
Rated 5 out of 5 by from Very Efficient And Complete I have used Turbo Tax for many tears and have never been disappointed
Date published: 2022-04-10
Rated 3 out of 5 by from It's ok There is no choice for Chronic Illness that would not add the 1099-LTC to your ordinary income. Only Terminal Illness choice. Its ok.
Date published: 2022-04-10
Rated 4 out of 5 by from Installiing/Downloading Turbo Tax Lot of difficulty installing/downloading Turbo Tax. Was unable to download Turbo Tax due to system being down temporarily when establishing my account. No work around. Finally restarted my computer and was able to install Turbo Tax. Other than that initial hiccup, the program itself is easy to use and quick.
Date published: 2022-04-10
Rated 5 out of 5 by from The more complex, the easier with Turbo Tax The step by step instructions are getting better each year. This is year 20 for me and I wouldn't switch platforms if you paid me. Auto imports from last years forms.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2063
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Overpriced!! I have used TurboTax for several years and loved the simplicity of filing my taxes. This year, I used Intuit Online filing instead of purchasing the CD from the store. Using the online version costs me $100 more than the version I could have and should have brought in the store. I will NOT use in the future. I prefer filing my state taxes by mail and dislike the fact that I did not have this option with the online version. The constant nickel and dime upgrade sales tactics were annoying.
Date published: 2022-04-10
Rated 5 out of 5 by from Smooth Experience I appreciated the explanations available for areas that seemed a bit ambiguous.
Date published: 2022-04-10
Rated 5 out of 5 by from THANK YOU I'm a college student and have no idea what I'm doing but turbotax made it so easy and i feel confident that i got this done
Date published: 2022-04-10
Rated 4 out of 5 by from Not so sure I have always loved Turbo tax but this year due to different circumstances I chose the "have an expert do your taxes." We were paired with someone but then had someone else contact us as our expert. Very confusing. We continued to received texts that more documents were needed yet they were not. I am not sold on the expert portion of Turbo Tax. My final expert was good but she tried to push me into filing an extension. When I pushed back, my taxes were done by 4/10/2022. I was also promised a 20% discount due to all of the confusion but did not get it.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax is awesome and very easy to use. It was very helpful, very easy to use and explained everything thoroughly.
Date published: 2022-04-10
Rated 5 out of 5 by from Very thorough Easy to navigate, review all that is a possible deduction, or needs to be filed. I have used tax services in the past, none have asked me all that Turbo Tax does. will never do taxes with another venue, online or in person! Customer Service is always available. I have had several years in which my return was increased for things I would have known to include: new windows, siding(weather proofing home), housing someone whose house was flooded.
Date published: 2022-04-10
Rated 5 out of 5 by from Very Efficient And Complete I have used Turbo Tax for many tears and have never been disappointed
Date published: 2022-04-10
Rated 3 out of 5 by from It's ok There is no choice for Chronic Illness that would not add the 1099-LTC to your ordinary income. Only Terminal Illness choice. Its ok.
Date published: 2022-04-10
Rated 4 out of 5 by from Installiing/Downloading Turbo Tax Lot of difficulty installing/downloading Turbo Tax. Was unable to download Turbo Tax due to system being down temporarily when establishing my account. No work around. Finally restarted my computer and was able to install Turbo Tax. Other than that initial hiccup, the program itself is easy to use and quick.
Date published: 2022-04-10
Rated 5 out of 5 by from The more complex, the easier with Turbo Tax The step by step instructions are getting better each year. This is year 20 for me and I wouldn't switch platforms if you paid me. Auto imports from last years forms.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2063