TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from great service easy to use and very intutive my return was completed very efficiently
Date published: 2023-04-16
Rated 5 out of 5 by from Great and Helpful program Once we had the materials and information handy, Turbo Tax guided us through the entry expediently and clearly.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is great I have used this program for the last 7 years and it always helps and reminds me of the correct input for income and deductions. I can always depend on 2 to 3 hours to complete my return.
Date published: 2023-04-16
Rated 5 out of 5 by from Saved my bacon !!! i've used TurboTax online for years. This year, I had made an error on the schedule for sale of a primary residence that was going to cost me $14k in capital gains tax that I knew from the code I should not owe. The on-line adviser helped me identify and resolve that error with efficiency and professionalism. Very grateful for this service!!
Date published: 2023-04-16
Rated 2 out of 5 by from Too Complicated in comparison to previous years. Not as easy to use as previous Turbo-Tax versions.
Date published: 2023-04-16
Rated 3 out of 5 by from Getting less streamlined every year It's getting super frustrating the added steps of entering stuff that Intuit already knows, I can believe this is by design.. Some examples... manually having to type in my w2 vs importing from ADP, not remembering what refund payment i got from the gov last year, not remembering any AMT type info from prior years, reentering and re-logging in all my credit card and account info when filing. Super frustrating that they say it's included and yet there's another fee.
Date published: 2023-04-16
Rated 1 out of 5 by from Hidden fees It says FREE Federal e-file and $25 per state. How insulting that my $59 refund is not big enough to cover the fees. Mind you, we bought the desktop version. After hours of work, they want $45 to buy the program (AGAIN) plus the $25 for the state. What a waste. I'd rather pay a professional than pay Turbo Tax another nickle.
Date published: 2023-04-16
Rated 3 out of 5 by from Turbo Tax is easy until you start to file Filing took longer than doing the forms. What a pain to get all of the information to file.
Date published: 2023-04-16
Rated 5 out of 5 by from Quick and Simple to Combat the Dreaded Tax Season Software is very comprehensive under-the-covers. Interface is clean yet provides that deep-dive of information, if needed. Allows for time to secure documents or other information if one is not totally prepared. My only recommendation is to have the software return to the exact location you left off after reviewing prior information in order to quicken completion time (less scrolling).
Date published: 2023-04-16
Rated 5 out of 5 by from Great Service Very easy to use. I like that last year's data shows up.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2061
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great service easy to use and very intutive my return was completed very efficiently
Date published: 2023-04-16
Rated 5 out of 5 by from Great and Helpful program Once we had the materials and information handy, Turbo Tax guided us through the entry expediently and clearly.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is great I have used this program for the last 7 years and it always helps and reminds me of the correct input for income and deductions. I can always depend on 2 to 3 hours to complete my return.
Date published: 2023-04-16
Rated 5 out of 5 by from Saved my bacon !!! i've used TurboTax online for years. This year, I had made an error on the schedule for sale of a primary residence that was going to cost me $14k in capital gains tax that I knew from the code I should not owe. The on-line adviser helped me identify and resolve that error with efficiency and professionalism. Very grateful for this service!!
Date published: 2023-04-16
Rated 2 out of 5 by from Too Complicated in comparison to previous years. Not as easy to use as previous Turbo-Tax versions.
Date published: 2023-04-16
Rated 3 out of 5 by from Getting less streamlined every year It's getting super frustrating the added steps of entering stuff that Intuit already knows, I can believe this is by design.. Some examples... manually having to type in my w2 vs importing from ADP, not remembering what refund payment i got from the gov last year, not remembering any AMT type info from prior years, reentering and re-logging in all my credit card and account info when filing. Super frustrating that they say it's included and yet there's another fee.
Date published: 2023-04-16
Rated 1 out of 5 by from Hidden fees It says FREE Federal e-file and $25 per state. How insulting that my $59 refund is not big enough to cover the fees. Mind you, we bought the desktop version. After hours of work, they want $45 to buy the program (AGAIN) plus the $25 for the state. What a waste. I'd rather pay a professional than pay Turbo Tax another nickle.
Date published: 2023-04-16
Rated 3 out of 5 by from Turbo Tax is easy until you start to file Filing took longer than doing the forms. What a pain to get all of the information to file.
Date published: 2023-04-16
Rated 5 out of 5 by from Quick and Simple to Combat the Dreaded Tax Season Software is very comprehensive under-the-covers. Interface is clean yet provides that deep-dive of information, if needed. Allows for time to secure documents or other information if one is not totally prepared. My only recommendation is to have the software return to the exact location you left off after reviewing prior information in order to quicken completion time (less scrolling).
Date published: 2023-04-16
Rated 5 out of 5 by from Great Service Very easy to use. I like that last year's data shows up.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2061