TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax is awesome and simple to complete! Awesome experience every year, i have been a loyal customer for over 5+ years!. It gets easier to use every year. Did my taxes in 20 mins, and they love Active Duty Military! This is a must use if your in the military!
Date published: 2023-03-03
Rated 2 out of 5 by from Turbo Tax Unprepared with State updates Federal e-filing went well; state filing was frustrating..... had to wait weeks for TurboTax to update state on their end. Messages I received were unclear. Still not sure what the issues were that caused the filing to be "rejected". Not rejected by the state, but by TurboTax itself. Didn't seem TurboTax had its act together on state filing. May only use Federal e-filing going forward.
Date published: 2023-03-03
Rated 2 out of 5 by from Not User Friendly This app is not user friendly and makes the user create duplicate steps which cause an inaccurate return. It also did not give the opportunity for me to enter my IP PIN and then rejected my initial return because it was not entered. I will not use turbo tax next year.
Date published: 2023-03-03
Rated 2 out of 5 by from Always issues when trying to file for Business The product overall works well, until its time to file. Every year, I have issues. Sometimes the product lets you know the issue - waiting on forms, etc. Sometimes the product gives you generic error messages and tells you to try to update (even though its up to date). I have successfully sent my federal, but NYS wont send because TurboTax 'is having difficulty recognizing the data in the return you are sending'; whatever that means. NYS requires an E-File, so now I have to keep checking back for an update and attempt to send to NYS, keep looking online for help, or get on the phone for at least an hour and get a tech to help. Not my favorite.
Date published: 2023-03-03
Rated 5 out of 5 by from Great help for first time self-employeement First time submitting taxes as a sole proprietorship and turbo-tax walked me thru the process in a very comprehensive manner. thank you!
Date published: 2023-03-03
Rated 5 out of 5 by from Turbo Tax is simple Very user friendly. I finished my taxes in my bathrobe, in under an hour
Date published: 2023-03-03
Rated 5 out of 5 by from Turbo Tax is so easy and educational It was so easy, helpful to understand finances, great product, guides you through everything. I would recommend letting the program guide you.
Date published: 2023-03-03
Rated 5 out of 5 by from Love Turbo Tax ! I've been using Turbo Tax for 8 years and thought this year would be a little harder because I has some big life changes in 2022: I got married and bought a house! I considered going to a tax person at first but I got on chat/phone call with a representative from Turbo Tax and was quickly reassured with using Turbo Tax again. Thank you for making things so easy!
Date published: 2023-03-03
Rated 5 out of 5 by from Perfect! Every time! I love turbo tax. Super easy & fast Always on time
Date published: 2023-03-03
Rated 1 out of 5 by from TurboTax is a failure TurboTax has terrible instruction, guidance, and help. It does not properly explain how to interpret any of the tax forms and make you pay for even the slightest bit of human contact. If it were not for internet searches I would not be able to complete my taxes, even with turbotax. The software provides inconsistent information and does not explain when items come into or come out of your tax refund/owed. It does not always automatically bring up pages to enter information even after you have indicated you had that situation, resulting in much wasted time. Have used this for almost a decade and am going to look at a different solution next year.
Date published: 2023-03-03
All TurboTax® Offerings Reviews - Page 2051
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is awesome and simple to complete! Awesome experience every year, i have been a loyal customer for over 5+ years!. It gets easier to use every year. Did my taxes in 20 mins, and they love Active Duty Military! This is a must use if your in the military!
Date published: 2023-03-03
Rated 2 out of 5 by from Turbo Tax Unprepared with State updates Federal e-filing went well; state filing was frustrating..... had to wait weeks for TurboTax to update state on their end. Messages I received were unclear. Still not sure what the issues were that caused the filing to be "rejected". Not rejected by the state, but by TurboTax itself. Didn't seem TurboTax had its act together on state filing. May only use Federal e-filing going forward.
Date published: 2023-03-03
Rated 2 out of 5 by from Not User Friendly This app is not user friendly and makes the user create duplicate steps which cause an inaccurate return. It also did not give the opportunity for me to enter my IP PIN and then rejected my initial return because it was not entered. I will not use turbo tax next year.
Date published: 2023-03-03
Rated 2 out of 5 by from Always issues when trying to file for Business The product overall works well, until its time to file. Every year, I have issues. Sometimes the product lets you know the issue - waiting on forms, etc. Sometimes the product gives you generic error messages and tells you to try to update (even though its up to date). I have successfully sent my federal, but NYS wont send because TurboTax 'is having difficulty recognizing the data in the return you are sending'; whatever that means. NYS requires an E-File, so now I have to keep checking back for an update and attempt to send to NYS, keep looking online for help, or get on the phone for at least an hour and get a tech to help. Not my favorite.
Date published: 2023-03-03
Rated 5 out of 5 by from Great help for first time self-employeement First time submitting taxes as a sole proprietorship and turbo-tax walked me thru the process in a very comprehensive manner. thank you!
Date published: 2023-03-03
Rated 5 out of 5 by from Turbo Tax is simple Very user friendly. I finished my taxes in my bathrobe, in under an hour
Date published: 2023-03-03
Rated 5 out of 5 by from Turbo Tax is so easy and educational It was so easy, helpful to understand finances, great product, guides you through everything. I would recommend letting the program guide you.
Date published: 2023-03-03
Rated 5 out of 5 by from Love Turbo Tax ! I've been using Turbo Tax for 8 years and thought this year would be a little harder because I has some big life changes in 2022: I got married and bought a house! I considered going to a tax person at first but I got on chat/phone call with a representative from Turbo Tax and was quickly reassured with using Turbo Tax again. Thank you for making things so easy!
Date published: 2023-03-03
Rated 5 out of 5 by from Perfect! Every time! I love turbo tax. Super easy & fast Always on time
Date published: 2023-03-03
Rated 1 out of 5 by from TurboTax is a failure TurboTax has terrible instruction, guidance, and help. It does not properly explain how to interpret any of the tax forms and make you pay for even the slightest bit of human contact. If it were not for internet searches I would not be able to complete my taxes, even with turbotax. The software provides inconsistent information and does not explain when items come into or come out of your tax refund/owed. It does not always automatically bring up pages to enter information even after you have indicated you had that situation, resulting in much wasted time. Have used this for almost a decade and am going to look at a different solution next year.
Date published: 2023-03-03
All TurboTax® Offerings Reviews - Page 2051