TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Very simple The only reason it didn’t get 5 stars is because you have to pay to view previous years documents. I know they need to make money but some of us use free file because we can’t afford it. Easy software and I’ll continue to use it.
Date published: 2022-06-29
Rated 5 out of 5 by from Turbo Tax Excellent Chris was very knowledgeable and provided excellent customer service to my unique tax return.
Date published: 2022-06-29
Rated 5 out of 5 by from TurboTax is easy to use and user friendly TurboTax was clear in what information is needed to properly complete my return. The help menus were informative and did well in answering my questions throughout the return process.
Date published: 2022-06-29
Rated 5 out of 5 by from Complicated Return We have a side business, we own stocks, we own crypto, we both work, and we both had multiple investment accounts. This made for a extremely complicated tax return that was held up by the auditors multiple times, however thanks to our tax preparer Allan working his magic we were able to get our return processed.
Date published: 2022-06-29
Rated 5 out of 5 by from Turbo tax is amazing amazing service the site was easy to use and customer support was always there to help.
Date published: 2022-06-29
Rated 3 out of 5 by from Slow start but great end! My experience was both horrible and excellent. Horrible because i was matched with my first tax assistant, Debra, and she was very very unresponsive and after two months my live turbotax was closed off.. I was livid but then i was matched with Linda and everything was absolutely perfect with her. We finished my taxes within 2 days and she stayed on the phone with me for over an hour to answer every and all questions i had and she had very valuable advise. I would definitely recommend this if people like Linda are there to help because she was incredible.
Date published: 2022-06-29
Rated 5 out of 5 by from Turbo Tax is awesome! I have used Turbo Tax for several years now. When you need an expert you can always count on the Turbo Tax experts they have working for them.
Date published: 2022-06-29
Rated 3 out of 5 by from It said it was free but it wasn't I went thru the steps TWICE but at the end it was wanting to charge me 79.00. It wasn't until Teisha was very helpful and understanding and gave me a code.
Date published: 2022-06-29
Rated 5 out of 5 by from Great service. TurboTax has everything needed for taxes. Very helpful.
Date published: 2022-06-29
Rated 4 out of 5 by from turbo tax little frustration but got through it like the support
Date published: 2022-06-29
All TurboTax® Offerings Reviews - Page 206
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very simple The only reason it didn’t get 5 stars is because you have to pay to view previous years documents. I know they need to make money but some of us use free file because we can’t afford it. Easy software and I’ll continue to use it.
Date published: 2022-06-29
Rated 5 out of 5 by from Turbo Tax Excellent Chris was very knowledgeable and provided excellent customer service to my unique tax return.
Date published: 2022-06-29
Rated 5 out of 5 by from TurboTax is easy to use and user friendly TurboTax was clear in what information is needed to properly complete my return. The help menus were informative and did well in answering my questions throughout the return process.
Date published: 2022-06-29
Rated 5 out of 5 by from Complicated Return We have a side business, we own stocks, we own crypto, we both work, and we both had multiple investment accounts. This made for a extremely complicated tax return that was held up by the auditors multiple times, however thanks to our tax preparer Allan working his magic we were able to get our return processed.
Date published: 2022-06-29
Rated 5 out of 5 by from Turbo tax is amazing amazing service the site was easy to use and customer support was always there to help.
Date published: 2022-06-29
Rated 3 out of 5 by from Slow start but great end! My experience was both horrible and excellent. Horrible because i was matched with my first tax assistant, Debra, and she was very very unresponsive and after two months my live turbotax was closed off.. I was livid but then i was matched with Linda and everything was absolutely perfect with her. We finished my taxes within 2 days and she stayed on the phone with me for over an hour to answer every and all questions i had and she had very valuable advise. I would definitely recommend this if people like Linda are there to help because she was incredible.
Date published: 2022-06-29
Rated 5 out of 5 by from Turbo Tax is awesome! I have used Turbo Tax for several years now. When you need an expert you can always count on the Turbo Tax experts they have working for them.
Date published: 2022-06-29
Rated 3 out of 5 by from It said it was free but it wasn't I went thru the steps TWICE but at the end it was wanting to charge me 79.00. It wasn't until Teisha was very helpful and understanding and gave me a code.
Date published: 2022-06-29
Rated 5 out of 5 by from Great service. TurboTax has everything needed for taxes. Very helpful.
Date published: 2022-06-29
Rated 4 out of 5 by from turbo tax little frustration but got through it like the support
Date published: 2022-06-29
All TurboTax® Offerings Reviews - Page 206