TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281630 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Getting progressively slower I've been using turbotax since 1991. Easy moving through but not good at knowing if anything changed if you toggle back in interview and change answers. For the cost, one would expect a smooth and easily navigable interface. I'll suggest a little expandable window that will show where you are and on what form, not just the numbers of what you owe. Would be good to list other changes the program may have made based upon entry. After 20 years, and some instructions are still clear as mud. Some, like setting up a pymt account, required a false answer to get to the correct screen.
Date published: 2021-05-08
Rated 5 out of 5 by from Intuitive Turbotax is intuitive and makes you think about the small things and the bigger picture.
Date published: 2021-05-08
Rated 2 out of 5 by from Turbo tax used to be awesome Not so much lately! The quality of my experience has diminished quite a bit over the years.
Date published: 2021-05-08
Rated 1 out of 5 by from Horrible Unclear how much you will pay when you sign up for premium and I got the same help that I did without premium. I paid 200 for the same help I got on the free version.
Date published: 2021-05-08
Rated 5 out of 5 by from Ease of use Ease of use. Explanations for Tax owed or refunded very clear and succint
Date published: 2021-05-08
Rated 5 out of 5 by from TurboTax make it simple! Just answer the questions, and TurboTax does the rest.
Date published: 2021-05-08
Rated 3 out of 5 by from Continuous updates suck!!! It is insane that every time I use the program, I have to update, for no reason. Even when I updated earlier in the day, and later I'm transmitting my taxes, I can't proceed because there is another update. IT'S RIDICULOUS!!!
Date published: 2021-05-08
Rated 5 out of 5 by from Great product! We didn't have an easy tax file to handle, but Turbo Tax covered our needs and helped us achieve the max!
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax is great love using live agents to help me My agent kept me informed all through the filing
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax makes filing so easy I am not an expert when it comes to filing taxes, this site takes you step by step and makes it so simple
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 2043
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Getting progressively slower I've been using turbotax since 1991. Easy moving through but not good at knowing if anything changed if you toggle back in interview and change answers. For the cost, one would expect a smooth and easily navigable interface. I'll suggest a little expandable window that will show where you are and on what form, not just the numbers of what you owe. Would be good to list other changes the program may have made based upon entry. After 20 years, and some instructions are still clear as mud. Some, like setting up a pymt account, required a false answer to get to the correct screen.
Date published: 2021-05-08
Rated 5 out of 5 by from Intuitive Turbotax is intuitive and makes you think about the small things and the bigger picture.
Date published: 2021-05-08
Rated 2 out of 5 by from Turbo tax used to be awesome Not so much lately! The quality of my experience has diminished quite a bit over the years.
Date published: 2021-05-08
Rated 1 out of 5 by from Horrible Unclear how much you will pay when you sign up for premium and I got the same help that I did without premium. I paid 200 for the same help I got on the free version.
Date published: 2021-05-08
Rated 5 out of 5 by from Ease of use Ease of use. Explanations for Tax owed or refunded very clear and succint
Date published: 2021-05-08
Rated 5 out of 5 by from TurboTax make it simple! Just answer the questions, and TurboTax does the rest.
Date published: 2021-05-08
Rated 3 out of 5 by from Continuous updates suck!!! It is insane that every time I use the program, I have to update, for no reason. Even when I updated earlier in the day, and later I'm transmitting my taxes, I can't proceed because there is another update. IT'S RIDICULOUS!!!
Date published: 2021-05-08
Rated 5 out of 5 by from Great product! We didn't have an easy tax file to handle, but Turbo Tax covered our needs and helped us achieve the max!
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax is great love using live agents to help me My agent kept me informed all through the filing
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax makes filing so easy I am not an expert when it comes to filing taxes, this site takes you step by step and makes it so simple
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 2043