TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Unexpected charge I was charged $200 out of nowhere. Did not understand that was what i was doing
Date published: 2022-04-13
Rated 5 out of 5 by from Why use an expensive CPA If you use a CPA, they will ask you the same questions Turbo Tax asks you and then they will put the answers into their software and charge you a lot more for a fancy print out. Use Turbotax
Date published: 2022-04-13
Rated 3 out of 5 by from Sucks on IL State Taxes Could not access to IL Form ICR even though real estate taxes itemized on federal return. Kept getting errors and could not back into it. At least, I could print for easier filing with state. Waste of the extra $ 10
Date published: 2022-04-13
Rated 2 out of 5 by from Change is not always good I have never had such a hard time filing my taxes. I should not have been rejected at all but got rejected twice because I was not alerted by TT. Also, it was super confusing this year!
Date published: 2022-04-13
Rated 3 out of 5 by from so-so I was a little disappointed in the software this year as it offered upgrades often and charged an extra $39 to pay the filing fees with my return. When I tried to remove the additional charge and pay upfront it was very difficult to figure out how to do it!
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax was Great! I've heard of Turbo Tax for many years and was always hesitant to use it. Too complicated. Too time consuming. Fear of getting it wrong and being audited. I was running short on time, so I decided to give it a try. Turbo Tax offered help from a tax expert to review our return, so I figured if I got stuck I would have some help. What I really liked was how easy it was to go through. The website is super easy to read and manage. Turbo tax provided explanations for every field that needed to be filled. It took a few nights and several hours to get through, but I never got to a point of being overwhelmed or stuck. I always felt like I was making progress. Overall it was a great experience and will be doing my own taxes going forward!
Date published: 2022-04-13
Rated 5 out of 5 by from turbotax awesome I have been using y'all for 3 years and have not been disappointed.
Date published: 2022-04-13
Rated 5 out of 5 by from I was pleased with the CD and the expert help. Experience with live expert was perfect! The expert handled my problem perfectly.
Date published: 2022-04-13
Rated 3 out of 5 by from Turbo Tax Needs Improvement Always satisfied with TT Premier ~ UNTIL the end. Trying to arrange payment to file State return on my credit card is such an aggravation ! Called the number for "help". She did not know how to help me. Had to hang up, go back and finally figured it out myself ! BAD experience !!!!!
Date published: 2022-04-13
Rated 5 out of 5 by from Im done it was great and awesome Very nice experts to help you if you get stuck and you just want to scream
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 2036
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Unexpected charge I was charged $200 out of nowhere. Did not understand that was what i was doing
Date published: 2022-04-13
Rated 5 out of 5 by from Why use an expensive CPA If you use a CPA, they will ask you the same questions Turbo Tax asks you and then they will put the answers into their software and charge you a lot more for a fancy print out. Use Turbotax
Date published: 2022-04-13
Rated 3 out of 5 by from Sucks on IL State Taxes Could not access to IL Form ICR even though real estate taxes itemized on federal return. Kept getting errors and could not back into it. At least, I could print for easier filing with state. Waste of the extra $ 10
Date published: 2022-04-13
Rated 2 out of 5 by from Change is not always good I have never had such a hard time filing my taxes. I should not have been rejected at all but got rejected twice because I was not alerted by TT. Also, it was super confusing this year!
Date published: 2022-04-13
Rated 3 out of 5 by from so-so I was a little disappointed in the software this year as it offered upgrades often and charged an extra $39 to pay the filing fees with my return. When I tried to remove the additional charge and pay upfront it was very difficult to figure out how to do it!
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax was Great! I've heard of Turbo Tax for many years and was always hesitant to use it. Too complicated. Too time consuming. Fear of getting it wrong and being audited. I was running short on time, so I decided to give it a try. Turbo Tax offered help from a tax expert to review our return, so I figured if I got stuck I would have some help. What I really liked was how easy it was to go through. The website is super easy to read and manage. Turbo tax provided explanations for every field that needed to be filled. It took a few nights and several hours to get through, but I never got to a point of being overwhelmed or stuck. I always felt like I was making progress. Overall it was a great experience and will be doing my own taxes going forward!
Date published: 2022-04-13
Rated 5 out of 5 by from turbotax awesome I have been using y'all for 3 years and have not been disappointed.
Date published: 2022-04-13
Rated 5 out of 5 by from I was pleased with the CD and the expert help. Experience with live expert was perfect! The expert handled my problem perfectly.
Date published: 2022-04-13
Rated 3 out of 5 by from Turbo Tax Needs Improvement Always satisfied with TT Premier ~ UNTIL the end. Trying to arrange payment to file State return on my credit card is such an aggravation ! Called the number for "help". She did not know how to help me. Had to hang up, go back and finally figured it out myself ! BAD experience !!!!!
Date published: 2022-04-13
Rated 5 out of 5 by from Im done it was great and awesome Very nice experts to help you if you get stuck and you just want to scream
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 2036