TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from TurboTax 2021 I have been filing electronically with TurboTax for years. In 2021, the software had a bug which did not allow expats to e-file Form 1116. I mailed the returns timely instead, from the U.S., and the IRS never recorded them as being received. Upon inquiry, the IRS agent instructed us to re-print and re-mail the returns, now more than 2 years later. This process was misleading in TurboTax.....at first, offering to e-submit the return then saying I couldn't do it and then providing all of the prompts to do it anyway. In the end, I ended up re-printing and re-mailing them again. All due to a software bug.....
Date published: 2023-08-13
Rated 5 out of 5 by from 2022 returns It helps you walk through the process and assists where needed
Date published: 2023-08-13
Rated 5 out of 5 by from taxes 2019 awesome very easy to use will use again for all my taxes
Date published: 2023-08-13
Rated 5 out of 5 by from turbotax is great great experience. i've used turbotax for many years with success
Date published: 2023-08-13
Rated 5 out of 5 by from TurboTax has the info for DIY-ers of all levels After filing an extension with TurboTax. I opened up the account and picked up where I left off. The tabs and instructions were easy to follow. I was able to go through the different sections at my own pace and chat with a professional to help me make the best decision for me and my family. thank you TurboTax.
Date published: 2023-08-13
Rated 5 out of 5 by from Turbo Tax excellent Excellent experience that I appreciate being able to accomplish myself
Date published: 2023-08-13
Rated 5 out of 5 by from I'm Super Charged about TurboTax I will never be nervous or worried about filing at home again turbo caught flaws and walked me through fixing them before I missed a beat . They are on point and even above any service I have received in a office
Date published: 2023-08-13
Rated 4 out of 5 by from i don't understand all the charges. It's a bit hard to follow and understand why you are charging for a service I don't need.
Date published: 2023-08-12
Rated 3 out of 5 by from Would not allow me to challenge W2 info After entering my W2 info, the system told me it was incorrect and that my employer owed me money. My employer paid into the system what he was supposed to and the IRS accepted that amount. If he has paid IRS more than he was supposed to withhold from me, then the IRS owes me that money. I have no way to challenge this, so I’ve lost that money now. I will not be continuing my subscription with TurboTax or Quickbooks.
Date published: 2023-08-12
Rated 3 out of 5 by from Turbo Tax was Easy To Use, BUT..... Near the end of my tax prep, I wanted to switch from Turbo Tax Premium to Turbo Tax Free and the software didn't let me. So I had to pay $131 to Turbo Tax for Premium or would have had to start all over again!
Date published: 2023-08-12
All TurboTax® Offerings Reviews - Page 204
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax 2021 I have been filing electronically with TurboTax for years. In 2021, the software had a bug which did not allow expats to e-file Form 1116. I mailed the returns timely instead, from the U.S., and the IRS never recorded them as being received. Upon inquiry, the IRS agent instructed us to re-print and re-mail the returns, now more than 2 years later. This process was misleading in TurboTax.....at first, offering to e-submit the return then saying I couldn't do it and then providing all of the prompts to do it anyway. In the end, I ended up re-printing and re-mailing them again. All due to a software bug.....
Date published: 2023-08-13
Rated 5 out of 5 by from 2022 returns It helps you walk through the process and assists where needed
Date published: 2023-08-13
Rated 5 out of 5 by from taxes 2019 awesome very easy to use will use again for all my taxes
Date published: 2023-08-13
Rated 5 out of 5 by from turbotax is great great experience. i've used turbotax for many years with success
Date published: 2023-08-13
Rated 5 out of 5 by from TurboTax has the info for DIY-ers of all levels After filing an extension with TurboTax. I opened up the account and picked up where I left off. The tabs and instructions were easy to follow. I was able to go through the different sections at my own pace and chat with a professional to help me make the best decision for me and my family. thank you TurboTax.
Date published: 2023-08-13
Rated 5 out of 5 by from Turbo Tax excellent Excellent experience that I appreciate being able to accomplish myself
Date published: 2023-08-13
Rated 5 out of 5 by from I'm Super Charged about TurboTax I will never be nervous or worried about filing at home again turbo caught flaws and walked me through fixing them before I missed a beat . They are on point and even above any service I have received in a office
Date published: 2023-08-13
Rated 4 out of 5 by from i don't understand all the charges. It's a bit hard to follow and understand why you are charging for a service I don't need.
Date published: 2023-08-12
Rated 3 out of 5 by from Would not allow me to challenge W2 info After entering my W2 info, the system told me it was incorrect and that my employer owed me money. My employer paid into the system what he was supposed to and the IRS accepted that amount. If he has paid IRS more than he was supposed to withhold from me, then the IRS owes me that money. I have no way to challenge this, so I’ve lost that money now. I will not be continuing my subscription with TurboTax or Quickbooks.
Date published: 2023-08-12
Rated 3 out of 5 by from Turbo Tax was Easy To Use, BUT..... Near the end of my tax prep, I wanted to switch from Turbo Tax Premium to Turbo Tax Free and the software didn't let me. So I had to pay $131 to Turbo Tax for Premium or would have had to start all over again!
Date published: 2023-08-12
All TurboTax® Offerings Reviews - Page 204