TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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Rated 1 out of 5 by TraktorHerr from TurboTax 2021 I have been filing electronically with TurboTax for years. In 2021, the software had a bug which did not allow expats to e-file Form 1116. I mailed the returns timely instead, from the U.S., and the IRS never recorded them as being received. Upon inquiry, the IRS agent instructed us to re-print and re-mail the returns, now more than 2 years later. This process was misleading in TurboTax.....at first, offering to e-submit the return then saying I couldn't do it and then providing all of the prompts to do it anyway. In the end, I ended up re-printing and re-mailing them again. All due to a software bug.....
Date published: 2023-08-13
Rated 5 out of 5 by hcasey22 from 2022 returns It helps you walk through the process and assists where needed
Date published: 2023-08-13
Rated 5 out of 5 by Marleeha from taxes 2019 awesome very easy to use will use again for all my taxes
Date published: 2023-08-13
Rated 5 out of 5 by dave B Cali from turbotax is great great experience. i've used turbotax for many years with success
Date published: 2023-08-13
Rated 5 out of 5 by Gettin it done from TurboTax has the info for DIY-ers of all levels After filing an extension with TurboTax. I opened up the account and picked up where I left off. The tabs and instructions were easy to follow. I was able to go through the different sections at my own pace and chat with a professional to help me make the best decision for me and my family. thank you TurboTax.
Date published: 2023-08-13
Rated 5 out of 5 by Cinzia49 from Turbo Tax excellent Excellent experience that I appreciate being able to accomplish myself
Date published: 2023-08-13
Rated 5 out of 5 by Jenniferand6 from I'm Super Charged about TurboTax I will never be nervous or worried about filing at home again turbo caught flaws and walked me through fixing them before I missed a beat . They are on point and even above any service I have received in a office
Date published: 2023-08-13
Rated 4 out of 5 by Scott G Rev from i don't understand all the charges. It's a bit hard to follow and understand why you are charging for a service I don't need.
Date published: 2023-08-12
Rated 3 out of 5 by LittleBen81 from Would not allow me to challenge W2 info After entering my W2 info, the system told me it was incorrect and that my employer owed me money. My employer paid into the system what he was supposed to and the IRS accepted that amount. If he has paid IRS more than he was supposed to withhold from me, then the IRS owes me that money. I have no way to challenge this, so I’ve lost that money now. I will not be continuing my subscription with TurboTax or Quickbooks.
Date published: 2023-08-12
Rated 3 out of 5 by Chicago2023 from Turbo Tax was Easy To Use, BUT..... Near the end of my tax prep, I wanted to switch from Turbo Tax Premium to Turbo Tax Free and the software didn't let me. So I had to pay $131 to Turbo Tax for Premium or would have had to start all over again!
All TurboTax® Offerings Reviews - Page 204
Date published: 2023-08-12
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by TraktorHerr from TurboTax 2021 I have been filing electronically with TurboTax for years. In 2021, the software had a bug which did not allow expats to e-file Form 1116. I mailed the returns timely instead, from the U.S., and the IRS never recorded them as being received. Upon inquiry, the IRS agent instructed us to re-print and re-mail the returns, now more than 2 years later. This process was misleading in TurboTax.....at first, offering to e-submit the return then saying I couldn't do it and then providing all of the prompts to do it anyway. In the end, I ended up re-printing and re-mailing them again. All due to a software bug.....
Date published: 2023-08-13
Rated 5 out of 5 by hcasey22 from 2022 returns It helps you walk through the process and assists where needed
Date published: 2023-08-13
Rated 5 out of 5 by Marleeha from taxes 2019 awesome very easy to use will use again for all my taxes
Date published: 2023-08-13
Rated 5 out of 5 by dave B Cali from turbotax is great great experience. i've used turbotax for many years with success
Date published: 2023-08-13
Rated 5 out of 5 by Gettin it done from TurboTax has the info for DIY-ers of all levels After filing an extension with TurboTax. I opened up the account and picked up where I left off. The tabs and instructions were easy to follow. I was able to go through the different sections at my own pace and chat with a professional to help me make the best decision for me and my family. thank you TurboTax.
Date published: 2023-08-13
Rated 5 out of 5 by Cinzia49 from Turbo Tax excellent Excellent experience that I appreciate being able to accomplish myself
Date published: 2023-08-13
Rated 5 out of 5 by Jenniferand6 from I'm Super Charged about TurboTax I will never be nervous or worried about filing at home again turbo caught flaws and walked me through fixing them before I missed a beat . They are on point and even above any service I have received in a office
Date published: 2023-08-13
Rated 4 out of 5 by Scott G Rev from i don't understand all the charges. It's a bit hard to follow and understand why you are charging for a service I don't need.
Date published: 2023-08-12
Rated 3 out of 5 by LittleBen81 from Would not allow me to challenge W2 info After entering my W2 info, the system told me it was incorrect and that my employer owed me money. My employer paid into the system what he was supposed to and the IRS accepted that amount. If he has paid IRS more than he was supposed to withhold from me, then the IRS owes me that money. I have no way to challenge this, so I’ve lost that money now. I will not be continuing my subscription with TurboTax or Quickbooks.
Date published: 2023-08-12
Rated 3 out of 5 by Chicago2023 from Turbo Tax was Easy To Use, BUT..... Near the end of my tax prep, I wanted to switch from Turbo Tax Premium to Turbo Tax Free and the software didn't let me. So I had to pay $131 to Turbo Tax for Premium or would have had to start all over again!
All TurboTax® Offerings Reviews - Page 204
Date published: 2023-08-12