TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from TurboTax WAS good, but is archaic and glitchy You know something is no longer being paid attention to when they recommend you revert your display settings to 800x600 resolution! Come on TT! I couldn't get the start screen prompts or the final e-file state prompts to work without reverting my laptop screen and external display to 800x600 and then switching between displays to show the buttons or additional input sections. This is not okay! I spent 2 hours trying to get it up and running and then e-filing. Waste of time, money and effort. I want my money back and unless over hauled, I'm not sure I'll ever use TT again...10 years of using TT and this is the result.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use and understand, tax issues are explained in simple manner
Date published: 2021-05-08
Rated 5 out of 5 by from Awesome! It's a straightforward and great product. Everyone can use it with no effort or misunderstanding. I transmit my tax using the free edition of Turbotax, and their specialists are very patient and ready to answer. I don't really know why people hire an attorney to do their tax. I definitely recommend it.
Date published: 2021-05-08
Rated 5 out of 5 by from Great He was more than kind and very helpful with all my needs on my tax return.
Date published: 2021-05-08
Rated 5 out of 5 by from Fantastic Easy to use, love the new format. Makes filing so much easier.
Date published: 2021-05-08
Rated 2 out of 5 by from TurboTax included electronic filing is misleading When I purchased the Deluxe software it labeled the package "Federal Returns + E-file" in one line without a period. Then directly underneath that "State Returns". So I believed I was buying both e-filing when I purchased the disk. That's not true ... there is an additional charge for e-filing my state tax return. I also updated the software twice before starting and finishing my returns yet as I was attempting to transmit my returns I got an error saying I needed to update the software in order to send my returns. The program stalled and I couldn't do anything. Fortunately I save often, so I uninstalled and re-installed got updates and then I was able to send my returns. I forgot to mention, I was on what looked like TurboTax web page and found an 800 number I called and they wanted me to turn my computer controls over to them ,,,,, no way! Plus she didn't seem skilled in software vocabulary or operating system terms so I said Good Bye. I hope this nightmare doesn't go any farther.
Date published: 2021-05-08
Rated 5 out of 5 by from great Nothing to complain about Great service every year
Date published: 2021-05-08
Rated 5 out of 5 by from Easy Filing It's always easy to file. They have this system down and their reassuring words throughout are nice too.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax: FIVE STARS! I have used Turbo Tax for 5 years and my experience has been very positive. Yes! Thank you Turbo Tax.
Date published: 2021-05-08
Rated 5 out of 5 by from Clean and Simple Giving context to every question helps a lot in answering it correctly, keep it up.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 2027
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from TurboTax WAS good, but is archaic and glitchy You know something is no longer being paid attention to when they recommend you revert your display settings to 800x600 resolution! Come on TT! I couldn't get the start screen prompts or the final e-file state prompts to work without reverting my laptop screen and external display to 800x600 and then switching between displays to show the buttons or additional input sections. This is not okay! I spent 2 hours trying to get it up and running and then e-filing. Waste of time, money and effort. I want my money back and unless over hauled, I'm not sure I'll ever use TT again...10 years of using TT and this is the result.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use and understand, tax issues are explained in simple manner
Date published: 2021-05-08
Rated 5 out of 5 by from Awesome! It's a straightforward and great product. Everyone can use it with no effort or misunderstanding. I transmit my tax using the free edition of Turbotax, and their specialists are very patient and ready to answer. I don't really know why people hire an attorney to do their tax. I definitely recommend it.
Date published: 2021-05-08
Rated 5 out of 5 by from Great He was more than kind and very helpful with all my needs on my tax return.
Date published: 2021-05-08
Rated 5 out of 5 by from Fantastic Easy to use, love the new format. Makes filing so much easier.
Date published: 2021-05-08
Rated 2 out of 5 by from TurboTax included electronic filing is misleading When I purchased the Deluxe software it labeled the package "Federal Returns + E-file" in one line without a period. Then directly underneath that "State Returns". So I believed I was buying both e-filing when I purchased the disk. That's not true ... there is an additional charge for e-filing my state tax return. I also updated the software twice before starting and finishing my returns yet as I was attempting to transmit my returns I got an error saying I needed to update the software in order to send my returns. The program stalled and I couldn't do anything. Fortunately I save often, so I uninstalled and re-installed got updates and then I was able to send my returns. I forgot to mention, I was on what looked like TurboTax web page and found an 800 number I called and they wanted me to turn my computer controls over to them ,,,,, no way! Plus she didn't seem skilled in software vocabulary or operating system terms so I said Good Bye. I hope this nightmare doesn't go any farther.
Date published: 2021-05-08
Rated 5 out of 5 by from great Nothing to complain about Great service every year
Date published: 2021-05-08
Rated 5 out of 5 by from Easy Filing It's always easy to file. They have this system down and their reassuring words throughout are nice too.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax: FIVE STARS! I have used Turbo Tax for 5 years and my experience has been very positive. Yes! Thank you Turbo Tax.
Date published: 2021-05-08
Rated 5 out of 5 by from Clean and Simple Giving context to every question helps a lot in answering it correctly, keep it up.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 2027