TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 1 out of 5 by from Never Use It TurboTax has to many branches that change and don't allow you to review things, and then it drops choices that you made when you want to review them and click through screens to get to the one you need do change. Also I needed to amend a return and futzed with it for an hour, finally completely exiting TT and restarting my computer and then was able to to it. It claimed I had not filed a federal 1040 so it was going to make me mail it. Yet, you could clearly check efile status and it said the federal 1040 was accepted.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax 2022 Turbo Tax 2022 made it easy to file our taxes. Will use it again.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax was very helpful and easy to use great resources and experts with an easy-to-use interface
Date published: 2023-04-16
Rated 5 out of 5 by from Great Service I have used TurboTax for about 6 years...its is great.
Date published: 2023-04-16
Rated 5 out of 5 by from Mostly Good Mostly good, but some portions don't let you go back and edit when you make a mistake, so I had to start my state return over completely to delete the donation I input by mistake.
Date published: 2023-04-16
Rated 1 out of 5 by from Turbo tax is good but to expensive I am happy with turbo tax, but you are just getting to darn expensive, and this is my last year with you.
Date published: 2023-04-16
Rated 2 out of 5 by from Not what it used to be So, I have been using TurboTax since the late 90's - well over 20 years. In that time, I tried a competing product one year, but the lack of guidance and my need to file forms for 401k contributions led me back to TurboTax the following year. Since then, I have mostly been a happy customer, but lately, the cost has become ridiculous. Except for the fact that I need to file an injured spouse form, I could use the free version. But no - using that form is enough to pay $74 for TurboTax now. But it gets better. Last year, I printed and mailed in my tax forms, but used TurboTax to complete them. I paid the full price, despite not using the electronic filing feature. When the IRS finally issued my refund some 8 months later, I found that they corrected a few errors that TurboTax had miscalculated, and my refund was reduced by a couple thousand dollars. Not cool, Intuit. I still like the format of TurboTax, and as far as I know, there is no real competition for guided filing, but as simple as my taxes are lately - and as much as I value every dollar I can save - I can say with full confidence that I will not be using TurboTax again.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy to use Always have a good experience with TurboTax. Will never use another platform for taxes
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo tax is excellent program It was a pleasure using Turbo Tax again this year. This is my tenth year using it , I will continue to use it over and over again. Thank you. Ray
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax makes it so easy. Turbo Tax makes it so easy to file your own taxes.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2017
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Never Use It TurboTax has to many branches that change and don't allow you to review things, and then it drops choices that you made when you want to review them and click through screens to get to the one you need do change. Also I needed to amend a return and futzed with it for an hour, finally completely exiting TT and restarting my computer and then was able to to it. It claimed I had not filed a federal 1040 so it was going to make me mail it. Yet, you could clearly check efile status and it said the federal 1040 was accepted.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax 2022 Turbo Tax 2022 made it easy to file our taxes. Will use it again.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax was very helpful and easy to use great resources and experts with an easy-to-use interface
Date published: 2023-04-16
Rated 5 out of 5 by from Great Service I have used TurboTax for about 6 years...its is great.
Date published: 2023-04-16
Rated 5 out of 5 by from Mostly Good Mostly good, but some portions don't let you go back and edit when you make a mistake, so I had to start my state return over completely to delete the donation I input by mistake.
Date published: 2023-04-16
Rated 1 out of 5 by from Turbo tax is good but to expensive I am happy with turbo tax, but you are just getting to darn expensive, and this is my last year with you.
Date published: 2023-04-16
Rated 2 out of 5 by from Not what it used to be So, I have been using TurboTax since the late 90's - well over 20 years. In that time, I tried a competing product one year, but the lack of guidance and my need to file forms for 401k contributions led me back to TurboTax the following year. Since then, I have mostly been a happy customer, but lately, the cost has become ridiculous. Except for the fact that I need to file an injured spouse form, I could use the free version. But no - using that form is enough to pay $74 for TurboTax now. But it gets better. Last year, I printed and mailed in my tax forms, but used TurboTax to complete them. I paid the full price, despite not using the electronic filing feature. When the IRS finally issued my refund some 8 months later, I found that they corrected a few errors that TurboTax had miscalculated, and my refund was reduced by a couple thousand dollars. Not cool, Intuit. I still like the format of TurboTax, and as far as I know, there is no real competition for guided filing, but as simple as my taxes are lately - and as much as I value every dollar I can save - I can say with full confidence that I will not be using TurboTax again.
Date published: 2023-04-16
Rated 5 out of 5 by from Easy to use Always have a good experience with TurboTax. Will never use another platform for taxes
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo tax is excellent program It was a pleasure using Turbo Tax again this year. This is my tenth year using it , I will continue to use it over and over again. Thank you. Ray
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax makes it so easy. Turbo Tax makes it so easy to file your own taxes.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2017