TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Turbo Tax was easy to use ABSOLUTELY 100%, e-filing of (1) State should be FREE !!!!!
Date published: 2022-04-10
Rated 2 out of 5 by from I usually love turboTax, but not this year There were so many bugs that were never fixed. I updated daily to see if they were, but they never did get fixed. I read forums online and people were having the same issues I did. I had to file by mail this year because the program wouldn't let me e-file without "fixing the issue" that I couldn't fix. Very frustrating.
Date published: 2022-04-10
Rated 5 out of 5 by from Awesome live customer service help from experts is awesome
Date published: 2022-04-10
Rated 3 out of 5 by from Expensive, LIVE feature is waste of money Software is great with some enhancements needed with crypto filing
Date published: 2022-04-10
Rated 5 out of 5 by from Fast and easy! You make it clear and simple, and it is much appreciated,
Date published: 2022-04-10
Rated 5 out of 5 by from Great and efficient tool For a very complex and individualized process, this is a great resource to generate timely and accurate information .
Date published: 2022-04-10
Rated 1 out of 5 by from Not idiot proof 1: Download failure with no help from Turbo Tax. I had to go to third party forum for instructions how modify my PC security settings to extract software installer. 2: First State file is not free. Turbo Tax charged me $25. Don't be fooled 3: I opted out of $45 Audit Defense however Turbo Tax requested payment regardless of my previous selection. 4: Audit came up with Child tax and other child discussions when no Children are involved. This caused concern my taxes were not being filled accurately. 5:Appears Turbo Tax held hostage my e-filing for another $45 dollars to procure Audit software. 6: Turbo Tax made me log in twice before e-file process could complete. Summary: I will not be using Turbo Tax anymore. Already found a real Tax preparer. The worst customer to loose is the one you already have.
Date published: 2022-04-10
Rated 5 out of 5 by from Easy to use TurboTax is easy to use and provides guidance at every step. Highly recommend.
Date published: 2022-04-10
Rated 5 out of 5 by from Easy TurboTax Free Edition is easy with no sneaky fees at the end of filing like some other competitor companies
Date published: 2022-04-10
Rated 4 out of 5 by from Turbo Tax is convenient I like the convenience of being able to file from home. I like that the W2s uploaded automatically. What we found time consuming is that our particular bank does not come up in the list of banks. This is a bit frustrating and made the process take longer. The total process to file both Fed and State took 2 hours.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2015
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax was easy to use ABSOLUTELY 100%, e-filing of (1) State should be FREE !!!!!
Date published: 2022-04-10
Rated 2 out of 5 by from I usually love turboTax, but not this year There were so many bugs that were never fixed. I updated daily to see if they were, but they never did get fixed. I read forums online and people were having the same issues I did. I had to file by mail this year because the program wouldn't let me e-file without "fixing the issue" that I couldn't fix. Very frustrating.
Date published: 2022-04-10
Rated 5 out of 5 by from Awesome live customer service help from experts is awesome
Date published: 2022-04-10
Rated 3 out of 5 by from Expensive, LIVE feature is waste of money Software is great with some enhancements needed with crypto filing
Date published: 2022-04-10
Rated 5 out of 5 by from Fast and easy! You make it clear and simple, and it is much appreciated,
Date published: 2022-04-10
Rated 5 out of 5 by from Great and efficient tool For a very complex and individualized process, this is a great resource to generate timely and accurate information .
Date published: 2022-04-10
Rated 1 out of 5 by from Not idiot proof 1: Download failure with no help from Turbo Tax. I had to go to third party forum for instructions how modify my PC security settings to extract software installer. 2: First State file is not free. Turbo Tax charged me $25. Don't be fooled 3: I opted out of $45 Audit Defense however Turbo Tax requested payment regardless of my previous selection. 4: Audit came up with Child tax and other child discussions when no Children are involved. This caused concern my taxes were not being filled accurately. 5:Appears Turbo Tax held hostage my e-filing for another $45 dollars to procure Audit software. 6: Turbo Tax made me log in twice before e-file process could complete. Summary: I will not be using Turbo Tax anymore. Already found a real Tax preparer. The worst customer to loose is the one you already have.
Date published: 2022-04-10
Rated 5 out of 5 by from Easy to use TurboTax is easy to use and provides guidance at every step. Highly recommend.
Date published: 2022-04-10
Rated 5 out of 5 by from Easy TurboTax Free Edition is easy with no sneaky fees at the end of filing like some other competitor companies
Date published: 2022-04-10
Rated 4 out of 5 by from Turbo Tax is convenient I like the convenience of being able to file from home. I like that the W2s uploaded automatically. What we found time consuming is that our particular bank does not come up in the list of banks. This is a bit frustrating and made the process take longer. The total process to file both Fed and State took 2 hours.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2015