TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo is fast and easy! The process is easy to understand. And there is help if you need it. I'm sold!
Date published: 2023-02-04
Rated 5 out of 5 by from Easy to use Turbo tax is easy to use and self explanatory if you have an easy return
Date published: 2023-02-04
Rated 5 out of 5 by from Simple. Helpful. Cheap. Professional Help. Easy useable format. Easy filing process.
Date published: 2023-02-04
Rated 4 out of 5 by from Every year it is faster… …But only because I know what to have on hand. Wish there weren’t so many questions but each year I see big improvements in clarity and conciseness. Appreciate TurboTax’s efforts in making it an easy process.
Date published: 2023-02-04
Rated 5 out of 5 by from Helpful It helped me to do my taxes. Efficient and low cost
Date published: 2023-02-04
Rated 5 out of 5 by from Quick and Easy Love that it's not to difficult and helps you along the way!
Date published: 2023-02-04
Rated 5 out of 5 by from Competent and easy to use I have used Turbo Tax for many years and am happy with the results. Easy to use especially with saved info from last years returns. No need to type in all the information again.
Date published: 2023-02-04
Rated 5 out of 5 by from Easiest and quickest way to file and get $$ back Super easy, love that I can review and save, and submit when I am ready Also saves info year over year!
Date published: 2023-02-04
Rated 5 out of 5 by from Taxes for Dummies TurboTax makes doing your taxes so easy! Mine were completed and submitted before pulling any hair out! Or swearing!
Date published: 2023-02-04
Rated 1 out of 5 by from Bait and Switched I filed my taxes this year through TurboTax because I’ve heard great things about the free basic tax filing. After I filed my taxes for what I thought was a free service, I receive an email that my return was rejected. I go on my account to fix and refile, but I noticed a $208 fee. After contacting support about what the fee is for, I was told that I upgraded my services when I filed. Which I don’t believe to be true. It said my total was $0 when I filed my taxes. Not once did it ever mention an upgraded fee. I recently broke both elbows and lost my job, so the additional fee is going to seriously affect my finances and took a good portion of my return for the year. I’m disappointed in TurboTax and their customer support for not being helpful and will never use TurboTax again for my taxes. I requested a refund for the additional fees, but I don’t think it will be accepted. I had an easier and better time last year using CashApp for free filing.
Date published: 2023-02-04
All TurboTax® Offerings Reviews - Page 2013
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo is fast and easy! The process is easy to understand. And there is help if you need it. I'm sold!
Date published: 2023-02-04
Rated 5 out of 5 by from Easy to use Turbo tax is easy to use and self explanatory if you have an easy return
Date published: 2023-02-04
Rated 5 out of 5 by from Simple. Helpful. Cheap. Professional Help. Easy useable format. Easy filing process.
Date published: 2023-02-04
Rated 4 out of 5 by from Every year it is faster… …But only because I know what to have on hand. Wish there weren’t so many questions but each year I see big improvements in clarity and conciseness. Appreciate TurboTax’s efforts in making it an easy process.
Date published: 2023-02-04
Rated 5 out of 5 by from Helpful It helped me to do my taxes. Efficient and low cost
Date published: 2023-02-04
Rated 5 out of 5 by from Quick and Easy Love that it's not to difficult and helps you along the way!
Date published: 2023-02-04
Rated 5 out of 5 by from Competent and easy to use I have used Turbo Tax for many years and am happy with the results. Easy to use especially with saved info from last years returns. No need to type in all the information again.
Date published: 2023-02-04
Rated 5 out of 5 by from Easiest and quickest way to file and get $$ back Super easy, love that I can review and save, and submit when I am ready Also saves info year over year!
Date published: 2023-02-04
Rated 5 out of 5 by from Taxes for Dummies TurboTax makes doing your taxes so easy! Mine were completed and submitted before pulling any hair out! Or swearing!
Date published: 2023-02-04
Rated 1 out of 5 by from Bait and Switched I filed my taxes this year through TurboTax because I’ve heard great things about the free basic tax filing. After I filed my taxes for what I thought was a free service, I receive an email that my return was rejected. I go on my account to fix and refile, but I noticed a $208 fee. After contacting support about what the fee is for, I was told that I upgraded my services when I filed. Which I don’t believe to be true. It said my total was $0 when I filed my taxes. Not once did it ever mention an upgraded fee. I recently broke both elbows and lost my job, so the additional fee is going to seriously affect my finances and took a good portion of my return for the year. I’m disappointed in TurboTax and their customer support for not being helpful and will never use TurboTax again for my taxes. I requested a refund for the additional fees, but I don’t think it will be accepted. I had an easier and better time last year using CashApp for free filing.
Date published: 2023-02-04
All TurboTax® Offerings Reviews - Page 2013