TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by
PT9750 from
Why was my State Tax Mis-calculated?
Sorry, I am an accountant and I checked your numbers multiple times, but you miscalculated my CT State Tax based on the State Tax Tables. And it was not rounding. It was only a few dollars, but an automated service like yours should not make mistakes. How can you be trusted ?
Date published: 2023-04-16
Rated 5 out of 5 by
Took away my nerves from
Glad I could ask a question and the pop up answer
I did not get help from a person - only the automated pop ups
Date published: 2023-04-16
Rated 5 out of 5 by
NotCompletelyBrainDeadYet from
They were patient with my lack of brain cells
The whole process was easy until I didn't realize that the second payment button was for Federal taxes. Currie was awesome in walking me through it and then some. I appreciate her!
Date published: 2023-04-16
Rated 4 out of 5 by
IONLYPLAYATAXPREPAERER from
TURBO TAZ
I LIKE THE EASE OF USE, BUT WOULD LIKE IT LOT MORE IF THE TOTAL COST TO FILE AND RECIEVE MY REFUND WERE MUCH CLOSER TO $95.00
Date published: 2023-04-16
Rated 4 out of 5 by
JMRP71 from
I like Turbo Tax!
I like Turbo Tax, is easy and friendly to work with.
Date published: 2023-04-16
Rated 1 out of 5 by
zasdefssfrsswsde from
Overpriced and Forced to Pay for Upgraded Service
I am super disappointed in TurboTax this year. I logged in and wasn't given the option of what product I wanted to buy, although I tried. I completed my taxes and was charged over $209 (Over $350 for total return) to do a simple return, which appeared to be the default for TurboTax. I even logged in and out multiple times hoping to get an option for what product I wanted to use. This seems unethical and I won't be using TT again.
Date published: 2023-04-16
Rated 5 out of 5 by
FWPete from
Turbo Tax title is very Appropriate
Helped understand initial error entry. Made much clearer!
Date published: 2023-04-16
Rated 5 out of 5 by
Lakisha the Insurance Lad from
Great Program
It was very easy to use; not to mention less expensive than using a CPA.
Date published: 2023-04-16
Rated 3 out of 5 by
whycantiusemyname from
Something was different
In years past was able to plug in a couple bits of information and it downloaded important documents. For some reason this year when I tried to do that it gave error messages and I had to manually input things that in other years TurboTax did. Was really annoying considering how much I spend annually on the software for it to go up in price and have less features.
Date published: 2023-04-16
Rated 4 out of 5 by
AzurinLabs from
Confusing when submitting my State Tax.
It says that we cannot E FILE and it never guided me on how to submit it manually. This is a LLC partnership in Oregon.
All TurboTax® Offerings Reviews - Page 2009
Date published: 2023-04-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
PT9750 from
Why was my State Tax Mis-calculated?
Sorry, I am an accountant and I checked your numbers multiple times, but you miscalculated my CT State Tax based on the State Tax Tables. And it was not rounding. It was only a few dollars, but an automated service like yours should not make mistakes. How can you be trusted ?
Date published: 2023-04-16
Rated 5 out of 5 by
Took away my nerves from
Glad I could ask a question and the pop up answer
I did not get help from a person - only the automated pop ups
Date published: 2023-04-16
Rated 5 out of 5 by
NotCompletelyBrainDeadYet from
They were patient with my lack of brain cells
The whole process was easy until I didn't realize that the second payment button was for Federal taxes. Currie was awesome in walking me through it and then some. I appreciate her!
Date published: 2023-04-16
Rated 4 out of 5 by
IONLYPLAYATAXPREPAERER from
TURBO TAZ
I LIKE THE EASE OF USE, BUT WOULD LIKE IT LOT MORE IF THE TOTAL COST TO FILE AND RECIEVE MY REFUND WERE MUCH CLOSER TO $95.00
Date published: 2023-04-16
Rated 4 out of 5 by
JMRP71 from
I like Turbo Tax!
I like Turbo Tax, is easy and friendly to work with.
Date published: 2023-04-16
Rated 1 out of 5 by
zasdefssfrsswsde from
Overpriced and Forced to Pay for Upgraded Service
I am super disappointed in TurboTax this year. I logged in and wasn't given the option of what product I wanted to buy, although I tried. I completed my taxes and was charged over $209 (Over $350 for total return) to do a simple return, which appeared to be the default for TurboTax. I even logged in and out multiple times hoping to get an option for what product I wanted to use. This seems unethical and I won't be using TT again.
Date published: 2023-04-16
Rated 5 out of 5 by
FWPete from
Turbo Tax title is very Appropriate
Helped understand initial error entry. Made much clearer!
Date published: 2023-04-16
Rated 5 out of 5 by
Lakisha the Insurance Lad from
Great Program
It was very easy to use; not to mention less expensive than using a CPA.
Date published: 2023-04-16
Rated 3 out of 5 by
whycantiusemyname from
Something was different
In years past was able to plug in a couple bits of information and it downloaded important documents. For some reason this year when I tried to do that it gave error messages and I had to manually input things that in other years TurboTax did. Was really annoying considering how much I spend annually on the software for it to go up in price and have less features.
Date published: 2023-04-16
Rated 4 out of 5 by
AzurinLabs from
Confusing when submitting my State Tax.
It says that we cannot E FILE and it never guided me on how to submit it manually. This is a LLC partnership in Oregon.
All TurboTax® Offerings Reviews - Page 2009
Date published: 2023-04-16