TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Why was my State Tax Mis-calculated? Sorry, I am an accountant and I checked your numbers multiple times, but you miscalculated my CT State Tax based on the State Tax Tables. And it was not rounding. It was only a few dollars, but an automated service like yours should not make mistakes. How can you be trusted ?
Date published: 2023-04-16
Rated 5 out of 5 by from Glad I could ask a question and the pop up answer I did not get help from a person - only the automated pop ups
Date published: 2023-04-16
Rated 5 out of 5 by from They were patient with my lack of brain cells The whole process was easy until I didn't realize that the second payment button was for Federal taxes. Currie was awesome in walking me through it and then some. I appreciate her!
Date published: 2023-04-16
Rated 4 out of 5 by from TURBO TAZ I LIKE THE EASE OF USE, BUT WOULD LIKE IT LOT MORE IF THE TOTAL COST TO FILE AND RECIEVE MY REFUND WERE MUCH CLOSER TO $95.00
Date published: 2023-04-16
Rated 4 out of 5 by from I like Turbo Tax! I like Turbo Tax, is easy and friendly to work with.
Date published: 2023-04-16
Rated 1 out of 5 by from Overpriced and Forced to Pay for Upgraded Service I am super disappointed in TurboTax this year. I logged in and wasn't given the option of what product I wanted to buy, although I tried. I completed my taxes and was charged over $209 (Over $350 for total return) to do a simple return, which appeared to be the default for TurboTax. I even logged in and out multiple times hoping to get an option for what product I wanted to use. This seems unethical and I won't be using TT again.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax title is very Appropriate Helped understand initial error entry. Made much clearer!
Date published: 2023-04-16
Rated 5 out of 5 by from Great Program It was very easy to use; not to mention less expensive than using a CPA.
Date published: 2023-04-16
Rated 3 out of 5 by from Something was different In years past was able to plug in a couple bits of information and it downloaded important documents. For some reason this year when I tried to do that it gave error messages and I had to manually input things that in other years TurboTax did. Was really annoying considering how much I spend annually on the software for it to go up in price and have less features.
Date published: 2023-04-16
Rated 4 out of 5 by from Confusing when submitting my State Tax. It says that we cannot E FILE and it never guided me on how to submit it manually. This is a LLC partnership in Oregon.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2009
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Why was my State Tax Mis-calculated? Sorry, I am an accountant and I checked your numbers multiple times, but you miscalculated my CT State Tax based on the State Tax Tables. And it was not rounding. It was only a few dollars, but an automated service like yours should not make mistakes. How can you be trusted ?
Date published: 2023-04-16
Rated 5 out of 5 by from Glad I could ask a question and the pop up answer I did not get help from a person - only the automated pop ups
Date published: 2023-04-16
Rated 5 out of 5 by from They were patient with my lack of brain cells The whole process was easy until I didn't realize that the second payment button was for Federal taxes. Currie was awesome in walking me through it and then some. I appreciate her!
Date published: 2023-04-16
Rated 4 out of 5 by from TURBO TAZ I LIKE THE EASE OF USE, BUT WOULD LIKE IT LOT MORE IF THE TOTAL COST TO FILE AND RECIEVE MY REFUND WERE MUCH CLOSER TO $95.00
Date published: 2023-04-16
Rated 4 out of 5 by from I like Turbo Tax! I like Turbo Tax, is easy and friendly to work with.
Date published: 2023-04-16
Rated 1 out of 5 by from Overpriced and Forced to Pay for Upgraded Service I am super disappointed in TurboTax this year. I logged in and wasn't given the option of what product I wanted to buy, although I tried. I completed my taxes and was charged over $209 (Over $350 for total return) to do a simple return, which appeared to be the default for TurboTax. I even logged in and out multiple times hoping to get an option for what product I wanted to use. This seems unethical and I won't be using TT again.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax title is very Appropriate Helped understand initial error entry. Made much clearer!
Date published: 2023-04-16
Rated 5 out of 5 by from Great Program It was very easy to use; not to mention less expensive than using a CPA.
Date published: 2023-04-16
Rated 3 out of 5 by from Something was different In years past was able to plug in a couple bits of information and it downloaded important documents. For some reason this year when I tried to do that it gave error messages and I had to manually input things that in other years TurboTax did. Was really annoying considering how much I spend annually on the software for it to go up in price and have less features.
Date published: 2023-04-16
Rated 4 out of 5 by from Confusing when submitting my State Tax. It says that we cannot E FILE and it never guided me on how to submit it manually. This is a LLC partnership in Oregon.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2009