TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281589 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Great I love Turbotax, I used them now to file my own taxes for 4 years in a row. As a single student I found the free edition of turbo tax amazing. This is the first year I actually paid for turbo tax services for a total of $110. The only downside was that because I was in school and qualified for a credit they charged me $60 bucks without any other option because they did not provide this option of a return on the free edition. I do think this sucks because a student paying out of pocket for school and expenses it should just be something given and not look for anyway to charge the customer. It also charged me $50 for my State return which I did not understand why and i had no other option to pick from so I had to go with it. This is the first year experiencing this because prior years I always used the free version. Granted they let you pay now or take it out of your return which is cool but if you do qualify to take it out of your return they will had an additional $45 charge for the service which I think it defeats the purpose but then again you don't pay anything out of pocket. I like how easy and fast turbo tax is though. Most of my information auto-populates because I have used them before but even if you have a new W-2 once you enter you name and basic information you have the option to auto-populate or enter the information yourself.
Date published: 2021-05-08
Rated 5 out of 5 by from Great! Super Easy to use and understand, honestly not sure if I doing this correctly but I hope so
Date published: 2021-05-08
Rated 5 out of 5 by from super easy to use! I have used it for 6 years in a row and its so easy to walk through.
Date published: 2021-05-08
Rated 3 out of 5 by from Challenging at Time I have used your product for years but there is still a high level of anxiety that I am getting everything correct
Date published: 2021-05-08
Rated 3 out of 5 by from Had to pay $120 to ask question about interface On the plus side, TurboTax is overall easy to use. It's a little cute and annoying, but it works. HOWEVER: I'm frustrated. There's a logic problem with the way TurboTax asks about high deductible health plan coverage. I have my wife covered under my family plan, so for me, I selected Family (rather than Self or None). Then it asked about my wife's coverage. She's on my family plan, so I selected Family. The dialog next asked me why her coverage had lapsed. I could choose Coverage Lapsed Because of a Disability, or Coverage Lapsed for Another Reason. Neither applied--her coverage didn't lapse. Attempting to get past this just resulted in looping, so I was forced to agree to $120 fee to be able to ask questions. The nice support guy admitted that this is a logical ambiguity in the software, and just told me to choose "Another Reason" and keep going. So on the advice of TT's expert, I had to choose an untrue answer. And I paid $120 for the privilege. Not fair.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax for the win! Absolutely easy and "tears-free"! I'd recommend to anyone who finds it difficult to get done even within a lunch break!
Date published: 2021-05-08
Rated 1 out of 5 by from This is an awful program I found that if I left a section to go back, it would never bring me back to the place that I left off. In addition, even after I was told that the federal filing and one state was free, you still deducted an extra amount from my refund without explanation.
Date published: 2021-05-08
Rated 5 out of 5 by from Easy Easy software to use and has all the answers when you dont know something.
Date published: 2021-05-08
Rated 4 out of 5 by from Easy To Use Been using many years now, makes it very easy. And if you need help it there.
Date published: 2021-05-08
Rated 4 out of 5 by from One small problem... Had to look elsewhere for principal business codes for schedule C. Couldn't pull it up on TurboTax Deluxe.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 2008
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great I love Turbotax, I used them now to file my own taxes for 4 years in a row. As a single student I found the free edition of turbo tax amazing. This is the first year I actually paid for turbo tax services for a total of $110. The only downside was that because I was in school and qualified for a credit they charged me $60 bucks without any other option because they did not provide this option of a return on the free edition. I do think this sucks because a student paying out of pocket for school and expenses it should just be something given and not look for anyway to charge the customer. It also charged me $50 for my State return which I did not understand why and i had no other option to pick from so I had to go with it. This is the first year experiencing this because prior years I always used the free version. Granted they let you pay now or take it out of your return which is cool but if you do qualify to take it out of your return they will had an additional $45 charge for the service which I think it defeats the purpose but then again you don't pay anything out of pocket. I like how easy and fast turbo tax is though. Most of my information auto-populates because I have used them before but even if you have a new W-2 once you enter you name and basic information you have the option to auto-populate or enter the information yourself.
Date published: 2021-05-08
Rated 5 out of 5 by from Great! Super Easy to use and understand, honestly not sure if I doing this correctly but I hope so
Date published: 2021-05-08
Rated 5 out of 5 by from super easy to use! I have used it for 6 years in a row and its so easy to walk through.
Date published: 2021-05-08
Rated 3 out of 5 by from Challenging at Time I have used your product for years but there is still a high level of anxiety that I am getting everything correct
Date published: 2021-05-08
Rated 3 out of 5 by from Had to pay $120 to ask question about interface On the plus side, TurboTax is overall easy to use. It's a little cute and annoying, but it works. HOWEVER: I'm frustrated. There's a logic problem with the way TurboTax asks about high deductible health plan coverage. I have my wife covered under my family plan, so for me, I selected Family (rather than Self or None). Then it asked about my wife's coverage. She's on my family plan, so I selected Family. The dialog next asked me why her coverage had lapsed. I could choose Coverage Lapsed Because of a Disability, or Coverage Lapsed for Another Reason. Neither applied--her coverage didn't lapse. Attempting to get past this just resulted in looping, so I was forced to agree to $120 fee to be able to ask questions. The nice support guy admitted that this is a logical ambiguity in the software, and just told me to choose "Another Reason" and keep going. So on the advice of TT's expert, I had to choose an untrue answer. And I paid $120 for the privilege. Not fair.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax for the win! Absolutely easy and "tears-free"! I'd recommend to anyone who finds it difficult to get done even within a lunch break!
Date published: 2021-05-08
Rated 1 out of 5 by from This is an awful program I found that if I left a section to go back, it would never bring me back to the place that I left off. In addition, even after I was told that the federal filing and one state was free, you still deducted an extra amount from my refund without explanation.
Date published: 2021-05-08
Rated 5 out of 5 by from Easy Easy software to use and has all the answers when you dont know something.
Date published: 2021-05-08
Rated 4 out of 5 by from Easy To Use Been using many years now, makes it very easy. And if you need help it there.
Date published: 2021-05-08
Rated 4 out of 5 by from One small problem... Had to look elsewhere for principal business codes for schedule C. Couldn't pull it up on TurboTax Deluxe.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 2008