TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Disappointed in the fees attached When you were through IRS free file I was ok with using this product. But now that you are not and I need to use a reputable software the FEES charge to me are ridiculous!!!!!!!!!!!! I am pay 17.5% to you guys of my tax return which is crazy. My refund is less than $800 and that much money paid to you really hurts. I will be looking for a new product for next year. I will also not recommand this to any one.
Date published: 2022-04-10
Rated 4 out of 5 by from Turbo Tax is OK Everything was good except, I thought the $39 at the end was rather sneeky.
Date published: 2022-04-10
Rated 5 out of 5 by from Quick and easy! I finished and wrapped up in one day! You can too. Purchased at my local Sam's club and finished my taxes in one day.
Date published: 2022-04-10
Rated 1 out of 5 by from dont give you free. dont let you to file for free.They make you pay.Ieven text agent and never reply.Yu cant call no help what so ever.Just there to get your money .Never again
Date published: 2022-04-10
Rated 2 out of 5 by from Turbo Tax is Normally great I had to reload the software three times just to be able to finish and file my taxes this year. The software said there were updates and had to be run first to continue and then the update would error out and then the downloaded fix acted like it worked but still wanted to update and it would error out and the only way around this was to remove the software and re-install it.
Date published: 2022-04-10
Rated 4 out of 5 by from Consistent Returns at Turbotax I always default to Turbotax. Almost used CashApp option to file this year, but wanted to stick with what I know. Little dissapointed because I couldn't figure out how to remove the MAX 49.00 without clicking "Clear All and Restart" but at the end of the day I have peace of mind to file with a trusted orginization.
Date published: 2022-04-10
Rated 1 out of 5 by from Confusing - decreasing quality While TurboTax used to be simple, it is overly complicated and does not let you enter the correct forms - very poor quality and attention to detail
Date published: 2022-04-10
Rated 3 out of 5 by from DISAPOINTED BEEN USING TURBO TAX FOR MANY YEARS BUT PROBABLY WILL NOT USE IT IN THE FUTURE
Date published: 2022-04-10
Rated 1 out of 5 by from Disappointed Does it really matter ? Did not need the self employed. Should have provided a lesser cost at the end. All fee not disclosed before the end Not as simple as you say it is
Date published: 2022-04-10
Rated 5 out of 5 by from Great Experience I used the expert and so glad I did, I may have had some problems if I hadn't chosen to do so. It was worth being able to sleep comfortably at night knowing my taxes are not only done but done correctly.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2007
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Disappointed in the fees attached When you were through IRS free file I was ok with using this product. But now that you are not and I need to use a reputable software the FEES charge to me are ridiculous!!!!!!!!!!!! I am pay 17.5% to you guys of my tax return which is crazy. My refund is less than $800 and that much money paid to you really hurts. I will be looking for a new product for next year. I will also not recommand this to any one.
Date published: 2022-04-10
Rated 4 out of 5 by from Turbo Tax is OK Everything was good except, I thought the $39 at the end was rather sneeky.
Date published: 2022-04-10
Rated 5 out of 5 by from Quick and easy! I finished and wrapped up in one day! You can too. Purchased at my local Sam's club and finished my taxes in one day.
Date published: 2022-04-10
Rated 1 out of 5 by from dont give you free. dont let you to file for free.They make you pay.Ieven text agent and never reply.Yu cant call no help what so ever.Just there to get your money .Never again
Date published: 2022-04-10
Rated 2 out of 5 by from Turbo Tax is Normally great I had to reload the software three times just to be able to finish and file my taxes this year. The software said there were updates and had to be run first to continue and then the update would error out and then the downloaded fix acted like it worked but still wanted to update and it would error out and the only way around this was to remove the software and re-install it.
Date published: 2022-04-10
Rated 4 out of 5 by from Consistent Returns at Turbotax I always default to Turbotax. Almost used CashApp option to file this year, but wanted to stick with what I know. Little dissapointed because I couldn't figure out how to remove the MAX 49.00 without clicking "Clear All and Restart" but at the end of the day I have peace of mind to file with a trusted orginization.
Date published: 2022-04-10
Rated 1 out of 5 by from Confusing - decreasing quality While TurboTax used to be simple, it is overly complicated and does not let you enter the correct forms - very poor quality and attention to detail
Date published: 2022-04-10
Rated 3 out of 5 by from DISAPOINTED BEEN USING TURBO TAX FOR MANY YEARS BUT PROBABLY WILL NOT USE IT IN THE FUTURE
Date published: 2022-04-10
Rated 1 out of 5 by from Disappointed Does it really matter ? Did not need the self employed. Should have provided a lesser cost at the end. All fee not disclosed before the end Not as simple as you say it is
Date published: 2022-04-10
Rated 5 out of 5 by from Great Experience I used the expert and so glad I did, I may have had some problems if I hadn't chosen to do so. It was worth being able to sleep comfortably at night knowing my taxes are not only done but done correctly.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2007