TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281604 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from He was awesome All in all a great experience. I really like the support
Date published: 2021-05-08
Rated 2 out of 5 by from Schedule C I have used Turbo Tax for years and years. I have used schedule C's for years. I have never been so confused as this year. I ended up having to start over. I obviously missed something the first time through however I have done that before too. This year I finally found the help I needed and you must be very aware of the problem because the help even said to take a picture with my phone to make sure that I get it right.
Date published: 2021-05-08
Rated 4 out of 5 by from Easy to complete The only thing I found difficult to find was the "Teachers Expense." Our taxes are very basic.
Date published: 2021-05-08
Rated 5 out of 5 by from Amazing system and emplyees I was a bit apprehensive using Turbo Tax for the first time. What was I thinking - there was nothing to be nervous about. I am so pleased with how user friendly it is. I would have been lost without your live chat staff - Abebe, Virginia and Chrystal. Thank you ALL!
Date published: 2021-05-08
Rated 5 out of 5 by from Online help Hi, the lady who helped me online was outstanding and saved me tons of time. I work in VA and live in NC and she was able to guide me through the process quickly.
Date published: 2021-05-08
Rated 3 out of 5 by from Great until you threw a $25 charge on my e-Filing You just lost a 20 year customer by hiding a $25 charge for e-filing my state return until the very end!! GOOD BYE!!!
Date published: 2021-05-08
Rated 5 out of 5 by from Surprisingly easy to use My first time doing my taxes pleasantly surprised with how direct and simple it was. The lil info tabs were super helpful and made it all the more easier. Will definitely be considering doing the same next year!
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax - Easy Peasy! Turbo Tax always is straightforward, explanations generally quite helpful and it is far quicker, more efficient, and money-efficient to use than either trying to prepare my own taxes or use a tac accountant.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax is Awesome I had to use the experts on two separate occasions. Both time the experts helped me out Greatly!! There was no guessing or gambling that I done everything correctly!!
Date published: 2021-05-08
Rated 4 out of 5 by from Lots of Improvements Tons of improvements since I last used Turbo Tax. The Chat specialist was not great though. Gave slightly incomplete information about tax filing preparation expenses, which used to be tax deductible. However the software made things really easy.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 2005
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from He was awesome All in all a great experience. I really like the support
Date published: 2021-05-08
Rated 2 out of 5 by from Schedule C I have used Turbo Tax for years and years. I have used schedule C's for years. I have never been so confused as this year. I ended up having to start over. I obviously missed something the first time through however I have done that before too. This year I finally found the help I needed and you must be very aware of the problem because the help even said to take a picture with my phone to make sure that I get it right.
Date published: 2021-05-08
Rated 4 out of 5 by from Easy to complete The only thing I found difficult to find was the "Teachers Expense." Our taxes are very basic.
Date published: 2021-05-08
Rated 5 out of 5 by from Amazing system and emplyees I was a bit apprehensive using Turbo Tax for the first time. What was I thinking - there was nothing to be nervous about. I am so pleased with how user friendly it is. I would have been lost without your live chat staff - Abebe, Virginia and Chrystal. Thank you ALL!
Date published: 2021-05-08
Rated 5 out of 5 by from Online help Hi, the lady who helped me online was outstanding and saved me tons of time. I work in VA and live in NC and she was able to guide me through the process quickly.
Date published: 2021-05-08
Rated 3 out of 5 by from Great until you threw a $25 charge on my e-Filing You just lost a 20 year customer by hiding a $25 charge for e-filing my state return until the very end!! GOOD BYE!!!
Date published: 2021-05-08
Rated 5 out of 5 by from Surprisingly easy to use My first time doing my taxes pleasantly surprised with how direct and simple it was. The lil info tabs were super helpful and made it all the more easier. Will definitely be considering doing the same next year!
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax - Easy Peasy! Turbo Tax always is straightforward, explanations generally quite helpful and it is far quicker, more efficient, and money-efficient to use than either trying to prepare my own taxes or use a tac accountant.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax is Awesome I had to use the experts on two separate occasions. Both time the experts helped me out Greatly!! There was no guessing or gambling that I done everything correctly!!
Date published: 2021-05-08
Rated 4 out of 5 by from Lots of Improvements Tons of improvements since I last used Turbo Tax. The Chat specialist was not great though. Gave slightly incomplete information about tax filing preparation expenses, which used to be tax deductible. However the software made things really easy.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 2005