TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 5 out of 5 by
Ron 02 from
2022 taxes
This years turbo tax was easier than last years. I like the update.
Date published: 2023-04-16
Rated 5 out of 5 by
avery02 from
awesome software
The site was easy to use and I was able to find everything I needed.
Date published: 2023-04-16
Rated 4 out of 5 by
Peeps72 from
Turbo Tax is GREAT!!!!
This app is good and easy to use! It does not matter what level is your tax preparation level!! Customer Representative is very helpful and call back is also good!
Date published: 2023-04-16
Rated 5 out of 5 by
UnrulyJulie55 from
Melissa was awesome and helpful
The chat feature helped me finish my return within a few minutes.
Date published: 2023-04-16
Rated 1 out of 5 by
Mimoto from
Hidden fees EVERYWHERE!
I don't know how Turbotax gets away with all these hidden fees. They don't tell you a service has a cost until AFTER you select it, and it pops up later down the line. An example is how it's an additional $64 to file both Federal and State taxes AFTER you have gone through everything and entered all of your information. That should have been at the beginning before I even started. And then is was an extra $30 plus dollars to pay Turbotax directly from my federal refund, but they don't tell you that when you have that option to choose, they tell you that AFTER you select it, and then at the very end, when you're about to file and submit, you notice your Turbotax payment has gone up more money, click the drop-down to see all these fees, and THEN you see you are charged for that option. They pin you into these corners where you have to choose to pay these extra hidden fees to keep everything you just completed or keep your money but your time is wasted. Horrible service!
Date published: 2023-04-16
Rated 5 out of 5 by
DWins from
Easy Filing
Very easy to file. I have used this product the past several years.
Date published: 2023-04-16
Rated 1 out of 5 by
mofle147 from
I hate turbo tax
terrible experience definitely the last time i use the product. Next year i will got to person to do my taxes. Its way faster and cheaper.
Date published: 2023-04-16
Rated 5 out of 5 by
MooMooMama from
Simple Tax Filing
Step by step instructions are very easy. No issues.
Date published: 2023-04-16
Rated 1 out of 5 by
another turbo tax NON FAN from
it worked BARELY
got stuck on a capital gains issue, your worksheet wouldnt work on any browser. nad to get with tech support (kaylee) who was golden, but missing many of the resources she needed NOT HER FAULT COMPANY ISSUE. miscalculated vehicle expense so bad had to delete the vehicle. obvious programming error. missed the mis click on 1095a on review. very buggy compared to previous years. the capital gains 1099b section was almost unusable, i hape i dont get audited because of all the workarounds we had to do. even ended up doubling the capital gains forms, which wasnt obvious till after misfiling, the mystereously went away. will certainly consider another option next year. i am sure you will blame it on us, or the sun and the moon and the stars. very poor oroduct this year
Date published: 2023-04-16
Rated 5 out of 5 by
PixieDiver from
Always Make Taxes "easy"
Taxes are definitely no fun but we've used TurboTax for YEARS and each year the self-help gets better and better. Still don't like doing taxes but at least with TurboTax it's less stressful.
All TurboTax® Offerings Reviews - Page 2001
Date published: 2023-04-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Ron 02 from
2022 taxes
This years turbo tax was easier than last years. I like the update.
Date published: 2023-04-16
Rated 5 out of 5 by
avery02 from
awesome software
The site was easy to use and I was able to find everything I needed.
Date published: 2023-04-16
Rated 4 out of 5 by
Peeps72 from
Turbo Tax is GREAT!!!!
This app is good and easy to use! It does not matter what level is your tax preparation level!! Customer Representative is very helpful and call back is also good!
Date published: 2023-04-16
Rated 5 out of 5 by
UnrulyJulie55 from
Melissa was awesome and helpful
The chat feature helped me finish my return within a few minutes.
Date published: 2023-04-16
Rated 1 out of 5 by
Mimoto from
Hidden fees EVERYWHERE!
I don't know how Turbotax gets away with all these hidden fees. They don't tell you a service has a cost until AFTER you select it, and it pops up later down the line. An example is how it's an additional $64 to file both Federal and State taxes AFTER you have gone through everything and entered all of your information. That should have been at the beginning before I even started. And then is was an extra $30 plus dollars to pay Turbotax directly from my federal refund, but they don't tell you that when you have that option to choose, they tell you that AFTER you select it, and then at the very end, when you're about to file and submit, you notice your Turbotax payment has gone up more money, click the drop-down to see all these fees, and THEN you see you are charged for that option. They pin you into these corners where you have to choose to pay these extra hidden fees to keep everything you just completed or keep your money but your time is wasted. Horrible service!
Date published: 2023-04-16
Rated 5 out of 5 by
DWins from
Easy Filing
Very easy to file. I have used this product the past several years.
Date published: 2023-04-16
Rated 1 out of 5 by
mofle147 from
I hate turbo tax
terrible experience definitely the last time i use the product. Next year i will got to person to do my taxes. Its way faster and cheaper.
Date published: 2023-04-16
Rated 5 out of 5 by
MooMooMama from
Simple Tax Filing
Step by step instructions are very easy. No issues.
Date published: 2023-04-16
Rated 1 out of 5 by
another turbo tax NON FAN from
it worked BARELY
got stuck on a capital gains issue, your worksheet wouldnt work on any browser. nad to get with tech support (kaylee) who was golden, but missing many of the resources she needed NOT HER FAULT COMPANY ISSUE. miscalculated vehicle expense so bad had to delete the vehicle. obvious programming error. missed the mis click on 1095a on review. very buggy compared to previous years. the capital gains 1099b section was almost unusable, i hape i dont get audited because of all the workarounds we had to do. even ended up doubling the capital gains forms, which wasnt obvious till after misfiling, the mystereously went away. will certainly consider another option next year. i am sure you will blame it on us, or the sun and the moon and the stars. very poor oroduct this year
Date published: 2023-04-16
Rated 5 out of 5 by
PixieDiver from
Always Make Taxes "easy"
Taxes are definitely no fun but we've used TurboTax for YEARS and each year the self-help gets better and better. Still don't like doing taxes but at least with TurboTax it's less stressful.
All TurboTax® Offerings Reviews - Page 2001
Date published: 2023-04-16