TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Now they charge for every little thing?!? I've used this software but not after this.... taking my biz elsewhere
Date published: 2023-04-25
Rated 5 out of 5 by from so easy and positive very easy to navigate and very informative along every step of the way
Date published: 2023-04-25
Rated 4 out of 5 by from Not as happy with this version Just not as happy with this new format. Especially for the price.
Date published: 2023-04-25
Rated 4 out of 5 by from Great Service - Super Expensive Love Turbo Tax but man-oh-man are they expensive. Every year it goes up substantially. I've used it for years but at some point, if the trend continues that may end. And that will be tragic because they are the best. Intuit/Turbotax should have a loyalty discount or something. No benefit to being a continual user year after year.
Date published: 2023-04-25
Rated 3 out of 5 by from Endless circular loops We've used your product for 5+ years now and every year we dread it. Our returns aren't overly simple or complex, but each year we find ourselves in workflow loops reviewing the same thing endlessly, or trying to file the same thing endlessly. This year (2022 tax year) i literally spent an hour trying to get through the filing process with constant loops of asking for my previous year AGI & reconfirming my wife & my IDs etc. It took about 5 sessions across both of us to get through this final hurdle. For a paid product to simply input required taxation data that the government should just provide for free, it's hard to feel good about TurboTax & the annual experience of using it.
Date published: 2023-04-25
Rated 5 out of 5 by from TurboTax I have always found TurboTax to be straightforward and easy to use
Date published: 2023-04-25
Rated 4 out of 5 by from Assisted business Tax filing Tax Experts were available with little time and very helpful!
Date published: 2023-04-25
Rated 4 out of 5 by from Turbo Tax State Review Hopefully, the State Tax is all correct. It didn't seem as user-friendly as last year
Date published: 2023-04-25
Rated 4 out of 5 by from Great Fast and easy. Anyone can work this program. Thanks for making a simple way to file
Date published: 2023-04-25
Rated 4 out of 5 by from Love Turbo Tax! But want to report a bug Turbo Tax is great and they got me an excellent refund! But... I ran into issues when claiming my daughter/dependent for the child tax credit. No matter how many times I deleted the info and reentered it, it kept saying my daughter didn't qualify for 'disqualifying reasons'. Very confusing and frustrating, with little info to explain why made available. Eventually I just filed them as is to meet the deadline, then had to go back into turbo tax to file an amendment which then finally registered her as qualifying for the tax credit. Frustrating for sure, but eventually got everything I needed!
Date published: 2023-04-25
All TurboTax® Offerings Reviews - Page 201
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Now they charge for every little thing?!? I've used this software but not after this.... taking my biz elsewhere
Date published: 2023-04-25
Rated 5 out of 5 by from so easy and positive very easy to navigate and very informative along every step of the way
Date published: 2023-04-25
Rated 4 out of 5 by from Not as happy with this version Just not as happy with this new format. Especially for the price.
Date published: 2023-04-25
Rated 4 out of 5 by from Great Service - Super Expensive Love Turbo Tax but man-oh-man are they expensive. Every year it goes up substantially. I've used it for years but at some point, if the trend continues that may end. And that will be tragic because they are the best. Intuit/Turbotax should have a loyalty discount or something. No benefit to being a continual user year after year.
Date published: 2023-04-25
Rated 3 out of 5 by from Endless circular loops We've used your product for 5+ years now and every year we dread it. Our returns aren't overly simple or complex, but each year we find ourselves in workflow loops reviewing the same thing endlessly, or trying to file the same thing endlessly. This year (2022 tax year) i literally spent an hour trying to get through the filing process with constant loops of asking for my previous year AGI & reconfirming my wife & my IDs etc. It took about 5 sessions across both of us to get through this final hurdle. For a paid product to simply input required taxation data that the government should just provide for free, it's hard to feel good about TurboTax & the annual experience of using it.
Date published: 2023-04-25
Rated 5 out of 5 by from TurboTax I have always found TurboTax to be straightforward and easy to use
Date published: 2023-04-25
Rated 4 out of 5 by from Assisted business Tax filing Tax Experts were available with little time and very helpful!
Date published: 2023-04-25
Rated 4 out of 5 by from Turbo Tax State Review Hopefully, the State Tax is all correct. It didn't seem as user-friendly as last year
Date published: 2023-04-25
Rated 4 out of 5 by from Great Fast and easy. Anyone can work this program. Thanks for making a simple way to file
Date published: 2023-04-25
Rated 4 out of 5 by from Love Turbo Tax! But want to report a bug Turbo Tax is great and they got me an excellent refund! But... I ran into issues when claiming my daughter/dependent for the child tax credit. No matter how many times I deleted the info and reentered it, it kept saying my daughter didn't qualify for 'disqualifying reasons'. Very confusing and frustrating, with little info to explain why made available. Eventually I just filed them as is to meet the deadline, then had to go back into turbo tax to file an amendment which then finally registered her as qualifying for the tax credit. Frustrating for sure, but eventually got everything I needed!
Date published: 2023-04-25
All TurboTax® Offerings Reviews - Page 201