TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Average. I engaged TurboTax Community Group for help with regard to closing my wife's daycare business and recapturing depreciation. The advice given prompted me to upgrade to Turbo Tax Home & Business from Deluxe. (The upgrade was a waste of money.) The help that I received was fair. Turbo Tax did not help me with the depreciation recapture on mileage for a car that was converted to 100% personal use. I also identified a MAJOR ERROR on the Car & Truck Expenses Worksheet line 19 that states the mileage rate of .58 (it's .56) for 2021. However, the calculation was correct. I had to figure recapture of past listed asset items on my own. TurboTax should be able to handle these calculations.
Date published: 2022-04-11
Rated 5 out of 5 by from It's So Easy! I E-Filed using Turbo Tax for my 2019 taxes. I never received my refunds. I'm just hoping this time will be more successful! I felt that this time around was more thorough, but easier.
Date published: 2022-04-11
Rated 4 out of 5 by from TurboTax is good TurboTax live is awesome. The only thing that is disappointing is the price you only get $5 off. Someone who uses TurboTax yearly should get more.
Date published: 2022-04-11
Rated 1 out of 5 by from Run Waiting to see if my 2nd attempt to file is accepted, if it is rejected again, I expect a full refund of what I paid for the software as I will have to print the forms and mail them in. When asked for the AGI from my 2020 taxes, it was entered in as it was on the form, the software rounded it up and would not allow me to change it back to what was correct. This resulted in the first attempt to file as being rejected. My first time using turbo tax will most likely be my last.
Date published: 2022-04-11
Rated 4 out of 5 by from TurboTax Is Convenient! Turbotax is a convenient service that prevented me from filing my taxes late. After I went through the initial process, TurboTax paired me with a representative that was able to work around my 9-6 work schedule. Not to mention that the service required but two phone calls for the representative to gather the necessary details to file my taxes. Overall, it's a great product if you don't have an accountant on hand.
Date published: 2022-04-11
Rated 4 out of 5 by from TurboTax could be improved Used TurboTax for many years and this year was more complex due to changing jobs and owning our own business. The federal part seems a lot more friendly and mostly straight forward. Some of the States forms lingo is hard to understand and the help link gives irrelevant examples. Providing a phone number for an associate that is specialized in that specific area would be much more helpful!
Date published: 2022-04-11
Rated 5 out of 5 by from good good easy to used and very helpful. hdkjALDHAKldhaklh
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is Great ! Turbo-tax is very easy to use. Provides help when required.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax did not disappoint On a challenging year with extra tax papers needed to be submitted and included Turbo Tax was well versed in what information was required and offered solutions if you were missing documents.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax was easy to use I will be always using TurboTax services from now on! It was a stress-free process. I chose the do it on your own process which was easier than I thought.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 1981
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Average. I engaged TurboTax Community Group for help with regard to closing my wife's daycare business and recapturing depreciation. The advice given prompted me to upgrade to Turbo Tax Home & Business from Deluxe. (The upgrade was a waste of money.) The help that I received was fair. Turbo Tax did not help me with the depreciation recapture on mileage for a car that was converted to 100% personal use. I also identified a MAJOR ERROR on the Car & Truck Expenses Worksheet line 19 that states the mileage rate of .58 (it's .56) for 2021. However, the calculation was correct. I had to figure recapture of past listed asset items on my own. TurboTax should be able to handle these calculations.
Date published: 2022-04-11
Rated 5 out of 5 by from It's So Easy! I E-Filed using Turbo Tax for my 2019 taxes. I never received my refunds. I'm just hoping this time will be more successful! I felt that this time around was more thorough, but easier.
Date published: 2022-04-11
Rated 4 out of 5 by from TurboTax is good TurboTax live is awesome. The only thing that is disappointing is the price you only get $5 off. Someone who uses TurboTax yearly should get more.
Date published: 2022-04-11
Rated 1 out of 5 by from Run Waiting to see if my 2nd attempt to file is accepted, if it is rejected again, I expect a full refund of what I paid for the software as I will have to print the forms and mail them in. When asked for the AGI from my 2020 taxes, it was entered in as it was on the form, the software rounded it up and would not allow me to change it back to what was correct. This resulted in the first attempt to file as being rejected. My first time using turbo tax will most likely be my last.
Date published: 2022-04-11
Rated 4 out of 5 by from TurboTax Is Convenient! Turbotax is a convenient service that prevented me from filing my taxes late. After I went through the initial process, TurboTax paired me with a representative that was able to work around my 9-6 work schedule. Not to mention that the service required but two phone calls for the representative to gather the necessary details to file my taxes. Overall, it's a great product if you don't have an accountant on hand.
Date published: 2022-04-11
Rated 4 out of 5 by from TurboTax could be improved Used TurboTax for many years and this year was more complex due to changing jobs and owning our own business. The federal part seems a lot more friendly and mostly straight forward. Some of the States forms lingo is hard to understand and the help link gives irrelevant examples. Providing a phone number for an associate that is specialized in that specific area would be much more helpful!
Date published: 2022-04-11
Rated 5 out of 5 by from good good easy to used and very helpful. hdkjALDHAKldhaklh
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is Great ! Turbo-tax is very easy to use. Provides help when required.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax did not disappoint On a challenging year with extra tax papers needed to be submitted and included Turbo Tax was well versed in what information was required and offered solutions if you were missing documents.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax was easy to use I will be always using TurboTax services from now on! It was a stress-free process. I chose the do it on your own process which was easier than I thought.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 1981