TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from Unexplained anomalies Program appeared not to sum capital gains correctly, for a ~$300 difference. No account appeared to be taken of allowable deduction of state income tax paid, for a $5000 difference; question referred to users' group which never replied.
Date published: 2023-04-16
Rated 5 out of 5 by from The Best Online I've used multiple online applications over the years and Turbotax is the best.
Date published: 2023-04-16
Rated 5 out of 5 by from Always great to use Turbo Tax The ease of use and the amount of information available is great. The chat help is also fantastic. I chatted with Resheeda and was very happy with the help.
Date published: 2023-04-16
Rated 3 out of 5 by from Problems with NonResident Income Tax for MA (bug) The first go of entering nonresident income tax for MA resulted in no MA income. I only discovered this upon doing a final review of the actual tax return documents. My employer withheld income for both MA and CT. Going back to my states I now had an option to assign this income to MA that I never had before. It looks like this option only appears if you finish the nonresident (i.e. MA for me) and the resident (i.e. CT for me). So one has to incorrectly fill things out before correctly filling them in again. This completely changed my returns and one should be able to get it right the first time. This should count as a bug.
Date published: 2023-04-16
Rated 4 out of 5 by from Reliable service year after year Reliable service year after year. I am getting a little tired with all the fees despite the fact that I don't have to do them. Next year, I will mail myself.
Date published: 2023-04-16
Rated 5 out of 5 by from We use it every year Easy to use, helpful and quick. Tried another way and came back.
Date published: 2023-04-16
Rated 5 out of 5 by from Great help with the software. We had a unique situation with my husband's clergy employment and our representative worked with us to find the correct solution. I really appreciated the time and effort put into helping us with our questions!
Date published: 2023-04-16
Rated 2 out of 5 by from It's becoming cost prohibitive Given the new tax restrictions - deductions have decreased and so have refunds. This makes the cost of the service cost prohibitive.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is awesome. I used Turbo Tax 3 times. I have learned a lot. It is fun! I like it!
Date published: 2023-04-16
Rated 4 out of 5 by from Live Assisted Turbo Tax Filing Kathleen answered all my questions and guided me all the way.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1980
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Unexplained anomalies Program appeared not to sum capital gains correctly, for a ~$300 difference. No account appeared to be taken of allowable deduction of state income tax paid, for a $5000 difference; question referred to users' group which never replied.
Date published: 2023-04-16
Rated 5 out of 5 by from The Best Online I've used multiple online applications over the years and Turbotax is the best.
Date published: 2023-04-16
Rated 5 out of 5 by from Always great to use Turbo Tax The ease of use and the amount of information available is great. The chat help is also fantastic. I chatted with Resheeda and was very happy with the help.
Date published: 2023-04-16
Rated 3 out of 5 by from Problems with NonResident Income Tax for MA (bug) The first go of entering nonresident income tax for MA resulted in no MA income. I only discovered this upon doing a final review of the actual tax return documents. My employer withheld income for both MA and CT. Going back to my states I now had an option to assign this income to MA that I never had before. It looks like this option only appears if you finish the nonresident (i.e. MA for me) and the resident (i.e. CT for me). So one has to incorrectly fill things out before correctly filling them in again. This completely changed my returns and one should be able to get it right the first time. This should count as a bug.
Date published: 2023-04-16
Rated 4 out of 5 by from Reliable service year after year Reliable service year after year. I am getting a little tired with all the fees despite the fact that I don't have to do them. Next year, I will mail myself.
Date published: 2023-04-16
Rated 5 out of 5 by from We use it every year Easy to use, helpful and quick. Tried another way and came back.
Date published: 2023-04-16
Rated 5 out of 5 by from Great help with the software. We had a unique situation with my husband's clergy employment and our representative worked with us to find the correct solution. I really appreciated the time and effort put into helping us with our questions!
Date published: 2023-04-16
Rated 2 out of 5 by from It's becoming cost prohibitive Given the new tax restrictions - deductions have decreased and so have refunds. This makes the cost of the service cost prohibitive.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is awesome. I used Turbo Tax 3 times. I have learned a lot. It is fun! I like it!
Date published: 2023-04-16
Rated 4 out of 5 by from Live Assisted Turbo Tax Filing Kathleen answered all my questions and guided me all the way.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1980