TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281608 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from TT2020 It was a bit confusing with first time child in college
Date published: 2021-05-09
Rated 5 out of 5 by from Very easy to use Have used it for four years now and it is always very easy to use.
Date published: 2021-05-09
Rated 2 out of 5 by from Frustration I've used TurboTax for about 8 years and have generally been very satisfied. However, this year seemed to present a lot of aggravation. After collecting my money and just before actually filing, they found a 'minor" problem that needed to be corrected on my fed form. I went back and filled in the line that was missing. Back to the Let's File page and they found another minor problem. It turned out to be the very next line down from where I had just been. This happened 3 x. My question is , how did you allow me to finish my federal return and 2 state returns before finding this? Very frustrating and annoying. Also, why can't you allow us to use different filing dates on different returns? I'd have preferred to submit a return for a refund immediately and wait until the last day for one I have to pay on.
Date published: 2021-05-09
Rated 5 out of 5 by from Loved it easy and quick! Very simple easy instructions to follow. I can do it all on my own no questions asked!!!!
Date published: 2021-05-09
Rated 4 out of 5 by from I put it off, but not as bad as expected! Using Turbo Tax is fairly simple. I really like the ability to read more information when I was unsure if I qualified for certain deductions. It is really important that you have your paperwork close by. Will continue to use.
Date published: 2021-05-09
Rated 5 out of 5 by from Taxes made easy! This is my 3rd year in a row using TurboTax. It is super easy. Kimberley was super nice to chat with and helpful. Will use next year.
Date published: 2021-05-09
Rated 4 out of 5 by from I've used it for years easy and usually fast. I can usually do my taxes in an afternoon
Date published: 2021-05-09
Rated 1 out of 5 by from TurboTax was a mess in 2020 I have been using TurboTax for 14 years and have never previously had a problem. In 2020, the software would not e-file my returns. With the help of tech support, we were able to solve the problem (this ultimately required removing and reinstalling the software), but this took several hours that I will never get back. As disappointed as I am with TurboTax 2020, the service rep who assisted me was excellent.
Date published: 2021-05-09
Rated 3 out of 5 by from Fair experience using software. Did have issues with payment of Tax Defense purchase and E-File charges, Not as bad as last year. I am a Subscriber and it would not allow ne to process.
Date published: 2021-05-09
Rated 5 out of 5 by from Thank you, TurboTax! Filing tax returns can be complicated, but TurboTax makes it easy. Whenever I had a problem, I simply typed my question into the Search window and problem solved! I'm very thankful for TurboTax. It is extremely user-friendly.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1979
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TT2020 It was a bit confusing with first time child in college
Date published: 2021-05-09
Rated 5 out of 5 by from Very easy to use Have used it for four years now and it is always very easy to use.
Date published: 2021-05-09
Rated 2 out of 5 by from Frustration I've used TurboTax for about 8 years and have generally been very satisfied. However, this year seemed to present a lot of aggravation. After collecting my money and just before actually filing, they found a 'minor" problem that needed to be corrected on my fed form. I went back and filled in the line that was missing. Back to the Let's File page and they found another minor problem. It turned out to be the very next line down from where I had just been. This happened 3 x. My question is , how did you allow me to finish my federal return and 2 state returns before finding this? Very frustrating and annoying. Also, why can't you allow us to use different filing dates on different returns? I'd have preferred to submit a return for a refund immediately and wait until the last day for one I have to pay on.
Date published: 2021-05-09
Rated 5 out of 5 by from Loved it easy and quick! Very simple easy instructions to follow. I can do it all on my own no questions asked!!!!
Date published: 2021-05-09
Rated 4 out of 5 by from I put it off, but not as bad as expected! Using Turbo Tax is fairly simple. I really like the ability to read more information when I was unsure if I qualified for certain deductions. It is really important that you have your paperwork close by. Will continue to use.
Date published: 2021-05-09
Rated 5 out of 5 by from Taxes made easy! This is my 3rd year in a row using TurboTax. It is super easy. Kimberley was super nice to chat with and helpful. Will use next year.
Date published: 2021-05-09
Rated 4 out of 5 by from I've used it for years easy and usually fast. I can usually do my taxes in an afternoon
Date published: 2021-05-09
Rated 1 out of 5 by from TurboTax was a mess in 2020 I have been using TurboTax for 14 years and have never previously had a problem. In 2020, the software would not e-file my returns. With the help of tech support, we were able to solve the problem (this ultimately required removing and reinstalling the software), but this took several hours that I will never get back. As disappointed as I am with TurboTax 2020, the service rep who assisted me was excellent.
Date published: 2021-05-09
Rated 3 out of 5 by from Fair experience using software. Did have issues with payment of Tax Defense purchase and E-File charges, Not as bad as last year. I am a Subscriber and it would not allow ne to process.
Date published: 2021-05-09
Rated 5 out of 5 by from Thank you, TurboTax! Filing tax returns can be complicated, but TurboTax makes it easy. Whenever I had a problem, I simply typed my question into the Search window and problem solved! I'm very thankful for TurboTax. It is extremely user-friendly.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1979