TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is pretty good Almost everything went very smoothly, but I had a couple of problems with the TurboTax software. The first one was a freeze; the online help was no help. When I talked to a person, she helped me try different fixes and finally one fix worked. I managed to get past the second freeze-up trying some of the same remedies. I'll continue to use TurboTax in the future.
Date published: 2022-04-11
Rated 1 out of 5 by from Stay away at all cost Completely incompetent help no matter how much you pay. Each person was more unhelpful than the last. They couldn't answer basic stock questions for taxes and did not provide any help. Works great when you have very simple taxes. Otherwise software is horrible and customer service even worse. I pulled in my 1099 directly from Robinhood and it required me to verify 200+ things prior to file. Customer service just said it was becuase I didn't pull directly, which I did. No other help despite paying for top product Turbotax offers.
Date published: 2022-04-11
Rated 5 out of 5 by from Excellent I like it. Turbo tax helps me to file my tax easily.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax made a difficult tax return easy We had a challenging return this year with a move; selling one house; purchasing another; and medical expenses. Thank you Turbo Tax for making this easier
Date published: 2022-04-11
Rated 3 out of 5 by from Needs some polish for Crypto I had a hard time entering 1099-MISC's for crypto interest without triggering a business item. Once I figured out the issue to delete (need to check not intending to make money) forms the software stuck (not wanting to give me not intending to make money box) and resetting the software was a issue. Turbo Tax was not prepared for imputing 1099-MISCs relating to crypto interest.
Date published: 2022-04-11
Rated 4 out of 5 by from Useful but expensive I really enjoyed working with my tax expert, Suellen. She communicated clearly and effectively.
Date published: 2022-04-11
Rated 4 out of 5 by from TurboTax is really very good! My experience with TurboTax is pretty long. I have been buying a copy for more than twenty years, except for one year awhile back. I decided to try a free copy of Tax Act that I downloaded online. The biggest flaw was the lack of the five-year history. So, I fudged it for that year. The biggest flaw I find in TurboTax is that a lot of things that were at one time very good (understandable) and easy to use.... has gotten more difficult to use over the years. Each year seems to be somewhat more difficult. I suggest that your technicians go back twenty or more years and run comparisons with later versions. What you need to be looking for is changes that were made from the viewpoint of computer literate techies instead of building the product for the non-computer layman. These people do stuff and would like to know why, instead of simply doing it by rote. Another thing is with document storage after returns are completed. I like to store the results in a folder of my definition and creation and using my own naming conventions. I find this very difficult. It is a multi-step process for each separate document. I have to point to the document in TurboTax and download the Tax form (as opposed to the TurboTax Woorksheet documents) then I have to point the storing process of TurboTax to my folder, then when asked to do a save, I have to type the whole document name according to my own saving conventions. And then finallly do the save. Then I need to go through the whole same iterations of steps for each of my wanted documents. Usually, after I have saved those documents yearly then I build some of my own spreadsheets or other records so I know more of what my financial situation is based upon my Tax filings. Those then are usually meticulously compared to other documents I have created throughout the year just ending. I'm sure that other Tax computer products are even more difficult to capture valuable data from. So I will use TurboTax continuing into the future. I am 84 years old and I'm not an accountant or financial wizard but I do like to be aware of where we stand from year to year.
Date published: 2022-04-11
Rated 5 out of 5 by from Well Done Helped me get the inherited home sale properly calculated. Helped me properly handle my solar panel tax credit. And, of course, all the usual items.
Date published: 2022-04-11
Rated 5 out of 5 by from Fast and easy Yes I did get help from tt live (neelam)and she was excellent
Date published: 2022-04-11
Rated 5 out of 5 by from Its the easiest thing I've used I went full service, and wasnt dissapointed, price seemed a little steep but with as crazy as 2021 was it is probably all worth it.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 1976
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is pretty good Almost everything went very smoothly, but I had a couple of problems with the TurboTax software. The first one was a freeze; the online help was no help. When I talked to a person, she helped me try different fixes and finally one fix worked. I managed to get past the second freeze-up trying some of the same remedies. I'll continue to use TurboTax in the future.
Date published: 2022-04-11
Rated 1 out of 5 by from Stay away at all cost Completely incompetent help no matter how much you pay. Each person was more unhelpful than the last. They couldn't answer basic stock questions for taxes and did not provide any help. Works great when you have very simple taxes. Otherwise software is horrible and customer service even worse. I pulled in my 1099 directly from Robinhood and it required me to verify 200+ things prior to file. Customer service just said it was becuase I didn't pull directly, which I did. No other help despite paying for top product Turbotax offers.
Date published: 2022-04-11
Rated 5 out of 5 by from Excellent I like it. Turbo tax helps me to file my tax easily.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax made a difficult tax return easy We had a challenging return this year with a move; selling one house; purchasing another; and medical expenses. Thank you Turbo Tax for making this easier
Date published: 2022-04-11
Rated 3 out of 5 by from Needs some polish for Crypto I had a hard time entering 1099-MISC's for crypto interest without triggering a business item. Once I figured out the issue to delete (need to check not intending to make money) forms the software stuck (not wanting to give me not intending to make money box) and resetting the software was a issue. Turbo Tax was not prepared for imputing 1099-MISCs relating to crypto interest.
Date published: 2022-04-11
Rated 4 out of 5 by from Useful but expensive I really enjoyed working with my tax expert, Suellen. She communicated clearly and effectively.
Date published: 2022-04-11
Rated 4 out of 5 by from TurboTax is really very good! My experience with TurboTax is pretty long. I have been buying a copy for more than twenty years, except for one year awhile back. I decided to try a free copy of Tax Act that I downloaded online. The biggest flaw was the lack of the five-year history. So, I fudged it for that year. The biggest flaw I find in TurboTax is that a lot of things that were at one time very good (understandable) and easy to use.... has gotten more difficult to use over the years. Each year seems to be somewhat more difficult. I suggest that your technicians go back twenty or more years and run comparisons with later versions. What you need to be looking for is changes that were made from the viewpoint of computer literate techies instead of building the product for the non-computer layman. These people do stuff and would like to know why, instead of simply doing it by rote. Another thing is with document storage after returns are completed. I like to store the results in a folder of my definition and creation and using my own naming conventions. I find this very difficult. It is a multi-step process for each separate document. I have to point to the document in TurboTax and download the Tax form (as opposed to the TurboTax Woorksheet documents) then I have to point the storing process of TurboTax to my folder, then when asked to do a save, I have to type the whole document name according to my own saving conventions. And then finallly do the save. Then I need to go through the whole same iterations of steps for each of my wanted documents. Usually, after I have saved those documents yearly then I build some of my own spreadsheets or other records so I know more of what my financial situation is based upon my Tax filings. Those then are usually meticulously compared to other documents I have created throughout the year just ending. I'm sure that other Tax computer products are even more difficult to capture valuable data from. So I will use TurboTax continuing into the future. I am 84 years old and I'm not an accountant or financial wizard but I do like to be aware of where we stand from year to year.
Date published: 2022-04-11
Rated 5 out of 5 by from Well Done Helped me get the inherited home sale properly calculated. Helped me properly handle my solar panel tax credit. And, of course, all the usual items.
Date published: 2022-04-11
Rated 5 out of 5 by from Fast and easy Yes I did get help from tt live (neelam)and she was excellent
Date published: 2022-04-11
Rated 5 out of 5 by from Its the easiest thing I've used I went full service, and wasnt dissapointed, price seemed a little steep but with as crazy as 2021 was it is probably all worth it.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 1976