TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281648 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy to Use Easy to use and got us a refund. I have some investments that were a little challenging, but I was able to do it.
Date published: 2021-05-09
Rated 4 out of 5 by from Good except... Overall it's good with couple issues. 1) If you transfer 1099-DIV, INT etc twice from your institution for any reason; it does not detect duplicate entries. I found duplicates and had to remove manually 2) Form 8606 for Backdoor IRA should be clearer. It was confusing.
Date published: 2021-05-09
Rated 5 out of 5 by from turbo tax live deluxe was an great experience my live person ms patricia was a tremendous help today helping me with my taxes very patent and understanding
Date published: 2021-05-09
Rated 2 out of 5 by from They Get you It's easy to use, but they claim this can be done for free, and turbotax has a free version but i always have to end up paying $140 ish. For that much money i can send my info to an accountant to do! so i dont know if i will be returning.
Date published: 2021-05-09
Rated 1 out of 5 by from Disappointed by process. I have been filing my own taxes for my family for the past few years, as the cost to pay a tax consultant has gotten increasingly higher. This year, I decided to try TurboTax since I was unsure about the next tax changes, and wanted to explore all of the credits that I am entitled to including working from home this past year. Although the setup process was relatively easy and my brief interactions with my consultant were fine, I was disappointed to discover that besides a partial summary that is provided (i.e.- refund amount and some explanations), you are unable to fully view your returns PRIOR to checking-out and making payment. It is absurd that I should have to pay for a service without being able to fully look thru what is being submitted prior. Additionally, my receipt (which I am glad I printed) states one amount, however my credit card was just charged almost $25 more. I will be reaching out to customer service, but will not be using this service in the future.
Date published: 2021-05-09
Rated 5 out of 5 by from Easy to use Easy to follow and understand. Maximized my refund!
Date published: 2021-05-09
Rated 5 out of 5 by from Simply Great So Easy to do , they walk you through step by step, second year using, great!!!
Date published: 2021-05-09
Rated 5 out of 5 by from MAKE YOUR TAX FILING EASY SUPER QUICK AND EFFICIENT, VERY USER FIRIENDLY ! THANKS INTUIT
Date published: 2021-05-09
Rated 2 out of 5 by from Turbo Tax Turbo Tax claimed my 2019 return was accepted, but the IRS said they never received it. I had not luck getting help from Turbo Tax. Nevertheless I used it again for 2020 taxes, where entry of 1099-B information could have been better arranged to match sequence from the source. It is somewhat better than doing this completely on my own. I should probably hire a tax preparer to review, although in theory Turbo Tax has employees who will review my return. I will explore this later.
Date published: 2021-05-09
Rated 5 out of 5 by from It gets better every year. Used Turbotax for many years for Personal and Business Use.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1964
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to Use Easy to use and got us a refund. I have some investments that were a little challenging, but I was able to do it.
Date published: 2021-05-09
Rated 4 out of 5 by from Good except... Overall it's good with couple issues. 1) If you transfer 1099-DIV, INT etc twice from your institution for any reason; it does not detect duplicate entries. I found duplicates and had to remove manually 2) Form 8606 for Backdoor IRA should be clearer. It was confusing.
Date published: 2021-05-09
Rated 5 out of 5 by from turbo tax live deluxe was an great experience my live person ms patricia was a tremendous help today helping me with my taxes very patent and understanding
Date published: 2021-05-09
Rated 2 out of 5 by from They Get you It's easy to use, but they claim this can be done for free, and turbotax has a free version but i always have to end up paying $140 ish. For that much money i can send my info to an accountant to do! so i dont know if i will be returning.
Date published: 2021-05-09
Rated 1 out of 5 by from Disappointed by process. I have been filing my own taxes for my family for the past few years, as the cost to pay a tax consultant has gotten increasingly higher. This year, I decided to try TurboTax since I was unsure about the next tax changes, and wanted to explore all of the credits that I am entitled to including working from home this past year. Although the setup process was relatively easy and my brief interactions with my consultant were fine, I was disappointed to discover that besides a partial summary that is provided (i.e.- refund amount and some explanations), you are unable to fully view your returns PRIOR to checking-out and making payment. It is absurd that I should have to pay for a service without being able to fully look thru what is being submitted prior. Additionally, my receipt (which I am glad I printed) states one amount, however my credit card was just charged almost $25 more. I will be reaching out to customer service, but will not be using this service in the future.
Date published: 2021-05-09
Rated 5 out of 5 by from Easy to use Easy to follow and understand. Maximized my refund!
Date published: 2021-05-09
Rated 5 out of 5 by from Simply Great So Easy to do , they walk you through step by step, second year using, great!!!
Date published: 2021-05-09
Rated 5 out of 5 by from MAKE YOUR TAX FILING EASY SUPER QUICK AND EFFICIENT, VERY USER FIRIENDLY ! THANKS INTUIT
Date published: 2021-05-09
Rated 2 out of 5 by from Turbo Tax Turbo Tax claimed my 2019 return was accepted, but the IRS said they never received it. I had not luck getting help from Turbo Tax. Nevertheless I used it again for 2020 taxes, where entry of 1099-B information could have been better arranged to match sequence from the source. It is somewhat better than doing this completely on my own. I should probably hire a tax preparer to review, although in theory Turbo Tax has employees who will review my return. I will explore this later.
Date published: 2021-05-09
Rated 5 out of 5 by from It gets better every year. Used Turbotax for many years for Personal and Business Use.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1964