TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from good It helps to do my own tax as my own time. Helping feature need to be more specific and improve.
Date published: 2022-04-10
Rated 3 out of 5 by from Fair - But should be great Even following the "guide me " route there are times Turbotax does not make sense and misses some things. It thinks my wife had a break in healthcare, when she did not. A shame as by now Turbotax should be awesome but is just average. If I had not been using it so long I would be inclined to change to another product.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is great! I love it. thanks for the help! I find TurboTax to be amazing every year!
Date published: 2022-04-10
Rated 2 out of 5 by from Takes an exceptionally long time to get assistance Takes an exceptionally long time to get assistance even when you have Live account. You end up spending a lot of time, and doing all the work yourself and still pay as much as you would perhaps pay to a consultant to do it for you
Date published: 2022-04-10
Rated 5 out of 5 by from great experience it was great. I was nervous at first but it kept getting better
Date published: 2022-04-10
Rated 5 out of 5 by from Simple and Easy Straight forward and easy to use for me. Taxes made easy.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbotax is the best I have used Turbotax for several year and find it to the easy to use and through.
Date published: 2022-04-10
Rated 1 out of 5 by from I would NEVER recommend this to my worst enemy TurboTax full-service was absolutely awful. The process took forever. The website is absolutely horrible. It is one of those services that bills itself as "hand it over, we'll do the rest" but instead you find yourself having to check the website 5 times a day to figure out what they need, if they've answered a question, fixing information that was mis-taken at the initial interview (not with your tax expert by the way), where in the process your tax return is, you can't even really go over it after its been done, you just get the total amount you are expected to pay/refund. But worse, this process costs $500! I paid actual top dollar for this torture. Yes our taxes were complicated this year (buy/sell house, small business and military) but, I could've gotten them done, in person, for about the same amount WITHOUT THE MISERABLE 2 WEEK solid hassle. Seriously, just go to a tax place or attempt to do them yourself. This "service" was the worst, I've never hated getting my taxes done more than I have this year. (And, it wasn't my experts fault, he was great, it was the PROCESS and website and ridiculous price)
Date published: 2022-04-10
Rated 5 out of 5 by from Very easy to use and very comprehensive - as alway I've been using Turbotax for tax preparation for years and can honestly say that I feel that it's functionality and ease of use just gets better year over year.
Date published: 2022-04-10
Rated 4 out of 5 by from great too many charges for Turbo Tax refund. I'm not sure why it says free
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 1961
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from good It helps to do my own tax as my own time. Helping feature need to be more specific and improve.
Date published: 2022-04-10
Rated 3 out of 5 by from Fair - But should be great Even following the "guide me " route there are times Turbotax does not make sense and misses some things. It thinks my wife had a break in healthcare, when she did not. A shame as by now Turbotax should be awesome but is just average. If I had not been using it so long I would be inclined to change to another product.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is great! I love it. thanks for the help! I find TurboTax to be amazing every year!
Date published: 2022-04-10
Rated 2 out of 5 by from Takes an exceptionally long time to get assistance Takes an exceptionally long time to get assistance even when you have Live account. You end up spending a lot of time, and doing all the work yourself and still pay as much as you would perhaps pay to a consultant to do it for you
Date published: 2022-04-10
Rated 5 out of 5 by from great experience it was great. I was nervous at first but it kept getting better
Date published: 2022-04-10
Rated 5 out of 5 by from Simple and Easy Straight forward and easy to use for me. Taxes made easy.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbotax is the best I have used Turbotax for several year and find it to the easy to use and through.
Date published: 2022-04-10
Rated 1 out of 5 by from I would NEVER recommend this to my worst enemy TurboTax full-service was absolutely awful. The process took forever. The website is absolutely horrible. It is one of those services that bills itself as "hand it over, we'll do the rest" but instead you find yourself having to check the website 5 times a day to figure out what they need, if they've answered a question, fixing information that was mis-taken at the initial interview (not with your tax expert by the way), where in the process your tax return is, you can't even really go over it after its been done, you just get the total amount you are expected to pay/refund. But worse, this process costs $500! I paid actual top dollar for this torture. Yes our taxes were complicated this year (buy/sell house, small business and military) but, I could've gotten them done, in person, for about the same amount WITHOUT THE MISERABLE 2 WEEK solid hassle. Seriously, just go to a tax place or attempt to do them yourself. This "service" was the worst, I've never hated getting my taxes done more than I have this year. (And, it wasn't my experts fault, he was great, it was the PROCESS and website and ridiculous price)
Date published: 2022-04-10
Rated 5 out of 5 by from Very easy to use and very comprehensive - as alway I've been using Turbotax for tax preparation for years and can honestly say that I feel that it's functionality and ease of use just gets better year over year.
Date published: 2022-04-10
Rated 4 out of 5 by from great too many charges for Turbo Tax refund. I'm not sure why it says free
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 1961