TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Great everything was good, thank you and we will use again
Date published: 2022-04-12
Rated 5 out of 5 by from Many Years of Satisifaction I have used Turbo Tax for many years, and I have always been satisfied. It walks me through each phase of tax preparation. That keeps me from omitting important information.
Date published: 2022-04-12
Rated 4 out of 5 by from Turbotax is simple and straightforward As stated, it is very simple and straightforward through the tax return process. However, as students in college, they required us(my wife and I) to purchase the deluxe edition of turbotax in order to get the american opportunity tax credit, because they don't cover it in the free version. That costs around $100 for us, not a lot, but still something
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax makes the chore of filing so easy! Courtney from client support was so helpful, answered my question and provided assistance within a few minutes.
Date published: 2022-04-12
Rated 5 out of 5 by from Easy to understand and use. My return is good! I've used Turbo Tax for years. Every year it's simpler, more automated and more complete. I'll use it again next year and highly recommend.
Date published: 2022-04-12
Rated 5 out of 5 by from Help when you need it most I've been using Turbo Tax for over 7 years and don't think I'd ever do taxes any other way. I don't always have to contact "help" but after almost completing my taxes, I realized I was using the wrong form. Previously, I had a personal business as a side job so used the sel-employed form. Like many, after 2020, I no longer have a personal business but when I logged on, it automatically took me to that form. I panicked and thought I would have to start over, but the Turbo Tax crew gave me a code to use and credited me the difference between the self-employed form and individual, saving me $80. Thank you!!
Date published: 2022-04-12
Rated 1 out of 5 by from I struggled using the product greatly It was a battle all the way through. One reinstall (almost 2). After the first reinstall I could not boot up (forms were missing). I tried to call customer support, no luck - you were too busy. After three hours, I found my tax return on my hard dive and was able to boot using that. I have used TurboTax a long time, but never with so many problems.
Date published: 2022-04-12
Rated 3 out of 5 by from I won't buy again. the software was okay, but it wasn't clear that i bought the "on-line" version. I was trying to buy the download one and that was what i put in the original requirements. I blame myself for that, but it wasn't at all clear until the end. i had to buy more software to do my daughter's taxes... again, my fault. also there was lots of hoopla about being able to get information directly from my other accounts, but that didn't work in 7 of 8 attempts and each one took forever to tell me that they didn't work. And you couldn't by pass that, you had to click three times to get to where i could enter it. In the middle, when i found out that i had a 1099-B, the software said that it couldn't handle that and i had to but the premier for another $79 (but they discounted this by $10, i felt so lucky). i finished my two states (which didn't cost anything originally) but then when i tried to file, TurboTax said that if i didn't pay them $49 to file, they would delete the state return. for my daughter, i bought the downloadable one for $80 with one state and to efile the state it was only $25, so the download one was a total of $105 while the on line one ended up being almost twice that. So not happy about this whole thing.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax is Awesome. Easy to understand. Would recommend
Date published: 2022-04-12
Rated 2 out of 5 by from horrible interface with software Hated doing taxes with turbotax software and not using the website. Bought a program from COSTCO expecting to get a code to use on website but it was not allowed. Will find different software next year
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 1959
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Great everything was good, thank you and we will use again
Date published: 2022-04-12
Rated 5 out of 5 by from Many Years of Satisifaction I have used Turbo Tax for many years, and I have always been satisfied. It walks me through each phase of tax preparation. That keeps me from omitting important information.
Date published: 2022-04-12
Rated 4 out of 5 by from Turbotax is simple and straightforward As stated, it is very simple and straightforward through the tax return process. However, as students in college, they required us(my wife and I) to purchase the deluxe edition of turbotax in order to get the american opportunity tax credit, because they don't cover it in the free version. That costs around $100 for us, not a lot, but still something
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax makes the chore of filing so easy! Courtney from client support was so helpful, answered my question and provided assistance within a few minutes.
Date published: 2022-04-12
Rated 5 out of 5 by from Easy to understand and use. My return is good! I've used Turbo Tax for years. Every year it's simpler, more automated and more complete. I'll use it again next year and highly recommend.
Date published: 2022-04-12
Rated 5 out of 5 by from Help when you need it most I've been using Turbo Tax for over 7 years and don't think I'd ever do taxes any other way. I don't always have to contact "help" but after almost completing my taxes, I realized I was using the wrong form. Previously, I had a personal business as a side job so used the sel-employed form. Like many, after 2020, I no longer have a personal business but when I logged on, it automatically took me to that form. I panicked and thought I would have to start over, but the Turbo Tax crew gave me a code to use and credited me the difference between the self-employed form and individual, saving me $80. Thank you!!
Date published: 2022-04-12
Rated 1 out of 5 by from I struggled using the product greatly It was a battle all the way through. One reinstall (almost 2). After the first reinstall I could not boot up (forms were missing). I tried to call customer support, no luck - you were too busy. After three hours, I found my tax return on my hard dive and was able to boot using that. I have used TurboTax a long time, but never with so many problems.
Date published: 2022-04-12
Rated 3 out of 5 by from I won't buy again. the software was okay, but it wasn't clear that i bought the "on-line" version. I was trying to buy the download one and that was what i put in the original requirements. I blame myself for that, but it wasn't at all clear until the end. i had to buy more software to do my daughter's taxes... again, my fault. also there was lots of hoopla about being able to get information directly from my other accounts, but that didn't work in 7 of 8 attempts and each one took forever to tell me that they didn't work. And you couldn't by pass that, you had to click three times to get to where i could enter it. In the middle, when i found out that i had a 1099-B, the software said that it couldn't handle that and i had to but the premier for another $79 (but they discounted this by $10, i felt so lucky). i finished my two states (which didn't cost anything originally) but then when i tried to file, TurboTax said that if i didn't pay them $49 to file, they would delete the state return. for my daughter, i bought the downloadable one for $80 with one state and to efile the state it was only $25, so the download one was a total of $105 while the on line one ended up being almost twice that. So not happy about this whole thing.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax is Awesome. Easy to understand. Would recommend
Date published: 2022-04-12
Rated 2 out of 5 by from horrible interface with software Hated doing taxes with turbotax software and not using the website. Bought a program from COSTCO expecting to get a code to use on website but it was not allowed. Will find different software next year
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 1959