TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from My "Expert" almost turned disaster My tax return was incorrectly completed resulting in a significant amount of stress on my end. I needed to find the issue and even when I did, I was still told I was wrong. Eventually had to get on a video conference just to prove that it was incorrect and incomplete.
Date published: 2022-04-13
Rated 5 out of 5 by from Taxes Made Easy! Loved that I didn't have put all the w2 information into the computer. I just had to verify my codes on my w2s and all the information was there and correct. Filed the simple way and it may have taken me 20 minutes from start to finish. Thanks for making filing taxes easy for me.
Date published: 2022-04-13
Rated 1 out of 5 by from Slow and clunky but it seems to work. I've been using TT since the late 90's, not because it's great, but because there is really no alternative. That's probably why Intuit hasn't changed the UX since they. Same old clunky, slow workflow. Just awful. They're probably spending the money on lobbying to keep the tax code super complicated.
Date published: 2022-04-13
Rated 4 out of 5 by from Turbo Tax needs update Turbo tax is a great product and I have used it for years. I would like to see an update on selling a business or franchise. The option is there to say that the business was sold during the calendar year but the program does not feature the ability to add the sale to the tax return. May have to use another company for 2022 taxes if this is not added.
Date published: 2022-04-13
Rated 4 out of 5 by from turbo tax comes thru for my 2021 income tax return easy walked me thru every step of the way!All my questions answered in the text
Date published: 2022-04-13
Rated 1 out of 5 by from Terrible First it would quit just after starting. Klutzy fix from support was to delete some files from ~/Library. Second would not transmit returns.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is awsome Very easy to use. I would recommend it to everbody
Date published: 2022-04-13
Rated 2 out of 5 by from turbo tax is alright easy, can be quick, too much advertising for they upgrades might as well go to an accountant at that point which i will next time.
Date published: 2022-04-13
Rated 5 out of 5 by from Easy to Use This was easy to use and helpful in getting my taxes filed. I got to know what my refunds were and was able to enter my information without error.
Date published: 2022-04-13
Rated 2 out of 5 by from Easy to use but very misleading for HSAs Overall the format is easy to use and very quick. However like many people I have a health savings account (HSA, form 1099-SA) Its very difficult to determine from any of the branding on the front page, more detailed product pages, or even from the "find my product" tool that I would need the Deluxe version. The tool does not ask if you have an HSA at all, and suggested for me that the free one was applicable. I won't presume any reasons for this. It needs to be fixed in order to provide appropriate clarity ahead of time to the many people who use health savings accounts and make it clear that they need to pay for the Deluxe version.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1951
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from My "Expert" almost turned disaster My tax return was incorrectly completed resulting in a significant amount of stress on my end. I needed to find the issue and even when I did, I was still told I was wrong. Eventually had to get on a video conference just to prove that it was incorrect and incomplete.
Date published: 2022-04-13
Rated 5 out of 5 by from Taxes Made Easy! Loved that I didn't have put all the w2 information into the computer. I just had to verify my codes on my w2s and all the information was there and correct. Filed the simple way and it may have taken me 20 minutes from start to finish. Thanks for making filing taxes easy for me.
Date published: 2022-04-13
Rated 1 out of 5 by from Slow and clunky but it seems to work. I've been using TT since the late 90's, not because it's great, but because there is really no alternative. That's probably why Intuit hasn't changed the UX since they. Same old clunky, slow workflow. Just awful. They're probably spending the money on lobbying to keep the tax code super complicated.
Date published: 2022-04-13
Rated 4 out of 5 by from Turbo Tax needs update Turbo tax is a great product and I have used it for years. I would like to see an update on selling a business or franchise. The option is there to say that the business was sold during the calendar year but the program does not feature the ability to add the sale to the tax return. May have to use another company for 2022 taxes if this is not added.
Date published: 2022-04-13
Rated 4 out of 5 by from turbo tax comes thru for my 2021 income tax return easy walked me thru every step of the way!All my questions answered in the text
Date published: 2022-04-13
Rated 1 out of 5 by from Terrible First it would quit just after starting. Klutzy fix from support was to delete some files from ~/Library. Second would not transmit returns.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is awsome Very easy to use. I would recommend it to everbody
Date published: 2022-04-13
Rated 2 out of 5 by from turbo tax is alright easy, can be quick, too much advertising for they upgrades might as well go to an accountant at that point which i will next time.
Date published: 2022-04-13
Rated 5 out of 5 by from Easy to Use This was easy to use and helpful in getting my taxes filed. I got to know what my refunds were and was able to enter my information without error.
Date published: 2022-04-13
Rated 2 out of 5 by from Easy to use but very misleading for HSAs Overall the format is easy to use and very quick. However like many people I have a health savings account (HSA, form 1099-SA) Its very difficult to determine from any of the branding on the front page, more detailed product pages, or even from the "find my product" tool that I would need the Deluxe version. The tool does not ask if you have an HSA at all, and suggested for me that the free one was applicable. I won't presume any reasons for this. It needs to be fixed in order to provide appropriate clarity ahead of time to the many people who use health savings accounts and make it clear that they need to pay for the Deluxe version.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1951