TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Nickle and dimes you with bad customer service It nickle and dimed me everytime I turned around, by trying to upgrade me at every turn. At one point it demanded an upgrade because my tax return was no longer simple, purely because I have an HSA account, despite not having any extra contributions to it. It couldn't handle filing my local taxes, and in fact the program tried to estimate my income far higher than it should have for local taxes. It took a long time for customer service to call me regarding the local tax issue, and when I was on the phone with them they put me on hold to research it before simply hanging up on me. I've ended up having to delete the local taxes section and am going to have to file them separately. Then they doubled the price to tack on my state taxes at the end. All told what was starting at 30 dollars became 120, and I still have to try and figure out my local taxes on my own. I will absolutely looking into better solutions for my taxes next year.
Date published: 2023-04-16
Rated 5 out of 5 by from awesome so easy to deal with! recommend to everyone please give it a try
Date published: 2023-04-16
Rated 3 out of 5 by from Choose to mail Fed but Can't e-file Illinois. Once I choose to mail my Fed return, I can't find a prompt to e-file Illinois.
Date published: 2023-04-16
Rated 5 out of 5 by from Its still not fun! You guys are the easiest option for a self employed person that may not be the sharpest tool in the shed. Thanks for having my back!
Date published: 2023-04-16
Rated 3 out of 5 by from it has become expensive The new way to upload data using the cell phone camera is great! The accuracy is good. Godos to your IT team. Pulling INT forms with documents is also nice. But it is getting way too expensive...
Date published: 2023-04-16
Rated 3 out of 5 by from Work in progress Average program, too expensive as soon as you have a small side business and receive even $100 worth contractor's form 1099-NEC for delivering a couple times through Doordash?! Also, does not allow you easily select entry forms, like 3K-1 for the State income. Finally, didn't allow me to enter the individual PIN numbers issued by IRS prior to submitting the return, even though I clearly indicated we received them... waiting for the rejection notices?!
Date published: 2023-04-16
Rated 5 out of 5 by from I needed help i needed help with my state return. The tax preparer responded in the expected time frame and found my mistake expeditiously! She was courteous and professional!
Date published: 2023-04-16
Rated 5 out of 5 by from Easy-to-Follow, Tried and True Interface TurboTax is like that old standard tool in your garage- reliable, usable, and functional. I like that the user interface is friendly and the calculations thoughtful and thorough with good explanations. And with over-the-air updates and long-term support available, why pay someone to do it for you when you can confidently do it yourself?
Date published: 2023-04-16
Rated 5 out of 5 by from Another easy return with Turbo Tax Went through fairly easily. However, I did need to make a couple of changes after I reached the review process and the screens that came up to help with the changes were not always well-explained. Also, If I had to come back later and restart Turbo Tax, there were a few fields that were not saved from the previous session and had to be re-entered. Not a big deal but it took extra time to check them all again.
Date published: 2023-04-16
Rated 5 out of 5 by from Comfortable. Great, easy to understand. Helpful, walks me through the process
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1940
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Nickle and dimes you with bad customer service It nickle and dimed me everytime I turned around, by trying to upgrade me at every turn. At one point it demanded an upgrade because my tax return was no longer simple, purely because I have an HSA account, despite not having any extra contributions to it. It couldn't handle filing my local taxes, and in fact the program tried to estimate my income far higher than it should have for local taxes. It took a long time for customer service to call me regarding the local tax issue, and when I was on the phone with them they put me on hold to research it before simply hanging up on me. I've ended up having to delete the local taxes section and am going to have to file them separately. Then they doubled the price to tack on my state taxes at the end. All told what was starting at 30 dollars became 120, and I still have to try and figure out my local taxes on my own. I will absolutely looking into better solutions for my taxes next year.
Date published: 2023-04-16
Rated 5 out of 5 by from awesome so easy to deal with! recommend to everyone please give it a try
Date published: 2023-04-16
Rated 3 out of 5 by from Choose to mail Fed but Can't e-file Illinois. Once I choose to mail my Fed return, I can't find a prompt to e-file Illinois.
Date published: 2023-04-16
Rated 5 out of 5 by from Its still not fun! You guys are the easiest option for a self employed person that may not be the sharpest tool in the shed. Thanks for having my back!
Date published: 2023-04-16
Rated 3 out of 5 by from it has become expensive The new way to upload data using the cell phone camera is great! The accuracy is good. Godos to your IT team. Pulling INT forms with documents is also nice. But it is getting way too expensive...
Date published: 2023-04-16
Rated 3 out of 5 by from Work in progress Average program, too expensive as soon as you have a small side business and receive even $100 worth contractor's form 1099-NEC for delivering a couple times through Doordash?! Also, does not allow you easily select entry forms, like 3K-1 for the State income. Finally, didn't allow me to enter the individual PIN numbers issued by IRS prior to submitting the return, even though I clearly indicated we received them... waiting for the rejection notices?!
Date published: 2023-04-16
Rated 5 out of 5 by from I needed help i needed help with my state return. The tax preparer responded in the expected time frame and found my mistake expeditiously! She was courteous and professional!
Date published: 2023-04-16
Rated 5 out of 5 by from Easy-to-Follow, Tried and True Interface TurboTax is like that old standard tool in your garage- reliable, usable, and functional. I like that the user interface is friendly and the calculations thoughtful and thorough with good explanations. And with over-the-air updates and long-term support available, why pay someone to do it for you when you can confidently do it yourself?
Date published: 2023-04-16
Rated 5 out of 5 by from Another easy return with Turbo Tax Went through fairly easily. However, I did need to make a couple of changes after I reached the review process and the screens that came up to help with the changes were not always well-explained. Also, If I had to come back later and restart Turbo Tax, there were a few fields that were not saved from the previous session and had to be re-entered. Not a big deal but it took extra time to check them all again.
Date published: 2023-04-16
Rated 5 out of 5 by from Comfortable. Great, easy to understand. Helpful, walks me through the process
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 1940