TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Very helpful I have learned to trust the calculations the software does behind the scene, but sometimes I have questions or make mistakes that need to be examined. I talked with two Turbo Tax employees who were unfailingly polite and patient. We walked together through the parts of the return that were confusing me, and I am satisfied that all is well. Thank you so much to both! I have had similar experiences in past years when I had questions; they were always courteously and competently dealt with by Turbo Tax folks. That's one reason I use Turbo Tax every year.
Date published: 2022-04-11
Rated 4 out of 5 by from Turbo Tax is Okay Kept getting errors in the smart check and it didn't say where to go to add that information in the section. I would rather go back to the section than update it in the form shown in smart check.
Date published: 2022-04-11
Rated 4 out of 5 by from Pretty Smooth I liked how you could see pop ups throughout explaining a little bit more about each question.
Date published: 2022-04-11
Rated 3 out of 5 by from Used to be simpler and more reliable Have been using TurboTax for 20+ years. Last year was the first time my federal return/refund was delayed. My refund ultimately came back with around $800 less of a refund than what I expected. The IRS reason given was "recovery rebate credit." Someone fraudulently tried to obtain unemployment benefits last year using my credentials. Wondering if my federal was hacked as well. Keeping my fingers crossed that all goes well this year with my filings.
Date published: 2022-04-11
Rated 5 out of 5 by from excellent experience for a senior citizen easy and simple when filing brief form. really didnt need to file taxes since income is so low
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax Worked for me Was able to input and file taxes in an easy-to-follow manner.
Date published: 2022-04-11
Rated 5 out of 5 by from Quick easy and thorough Quick easy and thorough. Liked the data pulled from prior year and current
Date published: 2022-04-11
Rated 5 out of 5 by from Caroline our CPA made the process so easy!!! Excellent quick service! Will use again every year
Date published: 2022-04-11
Rated 1 out of 5 by from Your service is bad, intuit needs to change! Stop lobbying congress so wo we don't need this awful service. This is so Un-American.
Date published: 2022-04-11
Rated 4 out of 5 by from They did it again This is my 2nd year using Turbo tax live. Do wish that they let you choose the same tact agent that you had from the year before but they don't other than that really great experience.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 1936
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very helpful I have learned to trust the calculations the software does behind the scene, but sometimes I have questions or make mistakes that need to be examined. I talked with two Turbo Tax employees who were unfailingly polite and patient. We walked together through the parts of the return that were confusing me, and I am satisfied that all is well. Thank you so much to both! I have had similar experiences in past years when I had questions; they were always courteously and competently dealt with by Turbo Tax folks. That's one reason I use Turbo Tax every year.
Date published: 2022-04-11
Rated 4 out of 5 by from Turbo Tax is Okay Kept getting errors in the smart check and it didn't say where to go to add that information in the section. I would rather go back to the section than update it in the form shown in smart check.
Date published: 2022-04-11
Rated 4 out of 5 by from Pretty Smooth I liked how you could see pop ups throughout explaining a little bit more about each question.
Date published: 2022-04-11
Rated 3 out of 5 by from Used to be simpler and more reliable Have been using TurboTax for 20+ years. Last year was the first time my federal return/refund was delayed. My refund ultimately came back with around $800 less of a refund than what I expected. The IRS reason given was "recovery rebate credit." Someone fraudulently tried to obtain unemployment benefits last year using my credentials. Wondering if my federal was hacked as well. Keeping my fingers crossed that all goes well this year with my filings.
Date published: 2022-04-11
Rated 5 out of 5 by from excellent experience for a senior citizen easy and simple when filing brief form. really didnt need to file taxes since income is so low
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax Worked for me Was able to input and file taxes in an easy-to-follow manner.
Date published: 2022-04-11
Rated 5 out of 5 by from Quick easy and thorough Quick easy and thorough. Liked the data pulled from prior year and current
Date published: 2022-04-11
Rated 5 out of 5 by from Caroline our CPA made the process so easy!!! Excellent quick service! Will use again every year
Date published: 2022-04-11
Rated 1 out of 5 by from Your service is bad, intuit needs to change! Stop lobbying congress so wo we don't need this awful service. This is so Un-American.
Date published: 2022-04-11
Rated 4 out of 5 by from They did it again This is my 2nd year using Turbo tax live. Do wish that they let you choose the same tact agent that you had from the year before but they don't other than that really great experience.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 1936