TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from Great Very easy and quick. Helped explain things I wasn't even aware of
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax Live is excellent! I had a very good experience with Turbo Tax, and working with the Live Expert Patricia. She was very professional, and communicated and completed our taxes in a timely manner. She was very informative, and very knowledgeable.
Date published: 2022-04-13
Rated 3 out of 5 by from TurboTax kicked me out of Full Service!?!?! After several phone calls (not everyone clearly identifies their role), the systems person told me that Google Chrome was the preferred browser and that alone fixed my system issue. Seems like you should tell everyone that from the start. I completed my federal return myself, but the summary numbers didn't make sense, so I joined Premier. The Premier expert (RJ) went through the numbers and explained where the numbers I had entered went. I asked if I could see where all the numbers went and was told I could not, so I had to switch to Full Service - as RJ explained that the allocation between 2 states was very complicated (long story longer, as it turns out, the Full Service just did a simple 50:50 split since I lived exactly 6 months in each of 2 states). RJ also said I would get a discount for having completed the federal return - I did not get a discount. So I joined Full Service, uploaded all my documents and started working with Regina. We actually spoke on 3-23-22 and left it that she would be contacting me in about 7 days with the final returns. Instead, on 3-29-22, I got an email informing me that "We've closed your Full Service experience for you.". Why? Not only was I never able to find out why you closed my Full Service, but you were unable to re-connect me with Regina. I had to re-join Full Service and get assigned to another expert. AND, all my communications with Regina were lost! So, I had to start all over from scratch with the new expert, Nicholas. Everything went well with Nicholas, but getting to him was not the experience I had expected.
Date published: 2022-04-13
Rated 5 out of 5 by from Made it easy and stress-free! The whole process was easy, I got every return possible, and my stress level was at a zero the whole time!!! I would recommend this to anyone.
Date published: 2022-04-13
Rated 5 out of 5 by from Love Turbo Tax Easy and precise. Very fast and I was very pleased with everything. Thank you again!
Date published: 2022-04-13
Rated 1 out of 5 by from Big mistake Big mistake with 2019 key snafu - require key to be entered on every launch, until exhausted and no longer work - moving on...
Date published: 2022-04-13
Rated 5 out of 5 by from Always use turbo tax Turbo tax is easy and quick. Helped me find best way to file.
Date published: 2022-04-13
Rated 3 out of 5 by from turbbo tax is ok--better last year The Wisconsin return did not transfer the income correctly
Date published: 2022-04-13
Rated 5 out of 5 by from Thank you Lester just filed my taxes with a person to chat with and LESTER is a great employee. Give him a raise
Date published: 2022-04-13
Rated 1 out of 5 by from trash had a simple return and was charged $162 for getting absolutely no help whatsoever????? I thought this was a free service for simple returns. Will not return.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1933
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Very easy and quick. Helped explain things I wasn't even aware of
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax Live is excellent! I had a very good experience with Turbo Tax, and working with the Live Expert Patricia. She was very professional, and communicated and completed our taxes in a timely manner. She was very informative, and very knowledgeable.
Date published: 2022-04-13
Rated 3 out of 5 by from TurboTax kicked me out of Full Service!?!?! After several phone calls (not everyone clearly identifies their role), the systems person told me that Google Chrome was the preferred browser and that alone fixed my system issue. Seems like you should tell everyone that from the start. I completed my federal return myself, but the summary numbers didn't make sense, so I joined Premier. The Premier expert (RJ) went through the numbers and explained where the numbers I had entered went. I asked if I could see where all the numbers went and was told I could not, so I had to switch to Full Service - as RJ explained that the allocation between 2 states was very complicated (long story longer, as it turns out, the Full Service just did a simple 50:50 split since I lived exactly 6 months in each of 2 states). RJ also said I would get a discount for having completed the federal return - I did not get a discount. So I joined Full Service, uploaded all my documents and started working with Regina. We actually spoke on 3-23-22 and left it that she would be contacting me in about 7 days with the final returns. Instead, on 3-29-22, I got an email informing me that "We've closed your Full Service experience for you.". Why? Not only was I never able to find out why you closed my Full Service, but you were unable to re-connect me with Regina. I had to re-join Full Service and get assigned to another expert. AND, all my communications with Regina were lost! So, I had to start all over from scratch with the new expert, Nicholas. Everything went well with Nicholas, but getting to him was not the experience I had expected.
Date published: 2022-04-13
Rated 5 out of 5 by from Made it easy and stress-free! The whole process was easy, I got every return possible, and my stress level was at a zero the whole time!!! I would recommend this to anyone.
Date published: 2022-04-13
Rated 5 out of 5 by from Love Turbo Tax Easy and precise. Very fast and I was very pleased with everything. Thank you again!
Date published: 2022-04-13
Rated 1 out of 5 by from Big mistake Big mistake with 2019 key snafu - require key to be entered on every launch, until exhausted and no longer work - moving on...
Date published: 2022-04-13
Rated 5 out of 5 by from Always use turbo tax Turbo tax is easy and quick. Helped me find best way to file.
Date published: 2022-04-13
Rated 3 out of 5 by from turbbo tax is ok--better last year The Wisconsin return did not transfer the income correctly
Date published: 2022-04-13
Rated 5 out of 5 by from Thank you Lester just filed my taxes with a person to chat with and LESTER is a great employee. Give him a raise
Date published: 2022-04-13
Rated 1 out of 5 by from trash had a simple return and was charged $162 for getting absolutely no help whatsoever????? I thought this was a free service for simple returns. Will not return.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1933