TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281648 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Too complicated versus previous filings I was sure we had already filed but turbo tax just wants to wheedle more money from us. This is the last time I will use Turbo Tax
Date published: 2021-05-10
Rated 5 out of 5 by from User Friendly Used Turbo Tax for years! It is easy, simple, and very user-friendly.
Date published: 2021-05-10
Rated 3 out of 5 by from Download issues I've used Turbotax for years with the CD from Costco, and this year I purchased it from Costco online, which was a download instead of a CD. I spent hours trying to download with no success. Turbotax Q & A was unhelpful. I tried a long list of suggestions from online sources, and the one that finally worked was to change the display resolution. What? I have no idea what that has to do with downloading software. I am glad I am done, after working all day on very easy, uncomplicated tax returns, and I don't know how eager I will be next year to use Turbotax next year, at least the download version. A number of other frustrated users on the community boards had the same issues, with no resolution.
Date published: 2021-05-10
Rated 2 out of 5 by from TurboTax is good for selected audience. Service process compared to other companies/services is not compatible, it took 9 days to get my estimate refund after submitting documentation.
Date published: 2021-05-10
Rated 2 out of 5 by from TurboTax was not a good experience this year. I have used TurboTax ever since they had a version for macs. This year the experience was very frustrating. I had to buy a new computer to use the program, since my old computer did not have new enough software, then the program was buggy. Documentation kept saying to use the "jump to" feature and it did not exist for macs. Never did find out how to access change refund. I had to use the forms feature, and even there, I could not change it in the box that made the most sense. It makes no sense to have a search feature that take you nowhere. I am very disappointed.
Date published: 2021-05-10
Rated 3 out of 5 by from Its fine but need a good young person to navigate Good if your tax is very simple If you have rollovers etc, better to rollover to a store
Date published: 2021-05-10
Rated 4 out of 5 by from A live TurboTax expert is a great option This is my third year using TurboTax and the first year to hire a TurboTax expert. I was pleased with the interactions and relieved to file an accurate return.
Date published: 2021-05-10
Rated 5 out of 5 by from Easy to Use Program was very simple and easy to use. It was also very self explanatory.
Date published: 2021-05-10
Rated 4 out of 5 by from TurboTax is pretty good! Couldn't get your CD to function even with live help from your tech support. Sent it back for a refund. The online was simpler, but not quite as thorough as the disc was to the extent it worked.
Date published: 2021-05-10
Rated 5 out of 5 by from Love Turbo Tax They make it so easy to file been using Turbo Tax for over 10 years.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1930
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Too complicated versus previous filings I was sure we had already filed but turbo tax just wants to wheedle more money from us. This is the last time I will use Turbo Tax
Date published: 2021-05-10
Rated 5 out of 5 by from User Friendly Used Turbo Tax for years! It is easy, simple, and very user-friendly.
Date published: 2021-05-10
Rated 3 out of 5 by from Download issues I've used Turbotax for years with the CD from Costco, and this year I purchased it from Costco online, which was a download instead of a CD. I spent hours trying to download with no success. Turbotax Q & A was unhelpful. I tried a long list of suggestions from online sources, and the one that finally worked was to change the display resolution. What? I have no idea what that has to do with downloading software. I am glad I am done, after working all day on very easy, uncomplicated tax returns, and I don't know how eager I will be next year to use Turbotax next year, at least the download version. A number of other frustrated users on the community boards had the same issues, with no resolution.
Date published: 2021-05-10
Rated 2 out of 5 by from TurboTax is good for selected audience. Service process compared to other companies/services is not compatible, it took 9 days to get my estimate refund after submitting documentation.
Date published: 2021-05-10
Rated 2 out of 5 by from TurboTax was not a good experience this year. I have used TurboTax ever since they had a version for macs. This year the experience was very frustrating. I had to buy a new computer to use the program, since my old computer did not have new enough software, then the program was buggy. Documentation kept saying to use the "jump to" feature and it did not exist for macs. Never did find out how to access change refund. I had to use the forms feature, and even there, I could not change it in the box that made the most sense. It makes no sense to have a search feature that take you nowhere. I am very disappointed.
Date published: 2021-05-10
Rated 3 out of 5 by from Its fine but need a good young person to navigate Good if your tax is very simple If you have rollovers etc, better to rollover to a store
Date published: 2021-05-10
Rated 4 out of 5 by from A live TurboTax expert is a great option This is my third year using TurboTax and the first year to hire a TurboTax expert. I was pleased with the interactions and relieved to file an accurate return.
Date published: 2021-05-10
Rated 5 out of 5 by from Easy to Use Program was very simple and easy to use. It was also very self explanatory.
Date published: 2021-05-10
Rated 4 out of 5 by from TurboTax is pretty good! Couldn't get your CD to function even with live help from your tech support. Sent it back for a refund. The online was simpler, but not quite as thorough as the disc was to the extent it worked.
Date published: 2021-05-10
Rated 5 out of 5 by from Love Turbo Tax They make it so easy to file been using Turbo Tax for over 10 years.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1930