TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 5 out of 5 by from Tension free !! My experience with Jennifer was amazing. She was patient and answered all my questions with insightful info. I highly recommend Turbotax for complex returns. You can put your mind at ease that your returns are filed correctly.
Date published: 2021-05-10
Rated 4 out of 5 by from TTAX IS ADEQUATE TURBOTAX IS ADEQUATE AND MOSTLY GOOD PRODUCT FOR MAKING YOUR TAX RETURN. Pricing however is not justified in my opinion. Premier product for years included one state return for free and it should continue to do so. For 3 returns (federal + 2 states) price is close to what you would pay to other accounting services, that will do taxes for you. Fix it ! Price must be right !
Date published: 2021-05-10
Rated 4 out of 5 by from Good, except for last minute concern After I clicked to begin transmit for filing, software asked for last minute check for W2 Box 14. This was after many reviews and check had already completed.
Date published: 2021-05-10
Rated 5 out of 5 by from Fabulous The process was fast and easy and helped us every step of the way.
Date published: 2021-05-10
Rated 5 out of 5 by from Running till the END The live CHAT help is awesome. I learned that I was not filing my 1099's correctly & I even had duplicated one. She helped guide me to the completed return & to e-file.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax Is Awesome I always use Turbo Tax. And use this software already more than 25 years. This is only one i use.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax was great Great experience, very quick. Customer Service was excellent.
Date published: 2021-05-10
Rated 2 out of 5 by from Turbo Tax very limited functionality I am Accounting professional Having very good knowledge and experience for 20+ years for small business. I saw following issues that require too much playing around to get correct results 1 - Even though it is supposed to be a sister of Quick Books. It does not have good functionality in coding that match Quick Books. 2 - Depreciation entries for existing assets to match my previous years & getting values correctly is trial & error. No clear guidelines are available. Override is not seem less. 3 - Step by Step asks good questions but, does not explain properly. If you give wrong input, it will take you round & round to correct the values. For me I know exactly what values need to be on certain forms, it takes lots of playing around to get the correct values. 4 - Very difficult to figure out Tech Support options. I tried getting it, it directs me to basic FAQ that is fit for somebody without knowledge. For novice, there is nothing. Google search or user forum does not have anything for knowledgeable person to get program steps or trick & tips. Overall, I would suggest for first time users to try matching your CPA tax return for current year with Turbo Tax. After that, subsequent future years you can think of filing on your own.
Date published: 2021-05-10
Rated 4 out of 5 by from Usual - the system worked well Some changes from previous years were difficult to understand, but all worked ouot
Date published: 2021-05-10
Rated 4 out of 5 by from OK I had several issues, and your people showed me where the problems were.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1927
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Tension free !! My experience with Jennifer was amazing. She was patient and answered all my questions with insightful info. I highly recommend Turbotax for complex returns. You can put your mind at ease that your returns are filed correctly.
Date published: 2021-05-10
Rated 4 out of 5 by from TTAX IS ADEQUATE TURBOTAX IS ADEQUATE AND MOSTLY GOOD PRODUCT FOR MAKING YOUR TAX RETURN. Pricing however is not justified in my opinion. Premier product for years included one state return for free and it should continue to do so. For 3 returns (federal + 2 states) price is close to what you would pay to other accounting services, that will do taxes for you. Fix it ! Price must be right !
Date published: 2021-05-10
Rated 4 out of 5 by from Good, except for last minute concern After I clicked to begin transmit for filing, software asked for last minute check for W2 Box 14. This was after many reviews and check had already completed.
Date published: 2021-05-10
Rated 5 out of 5 by from Fabulous The process was fast and easy and helped us every step of the way.
Date published: 2021-05-10
Rated 5 out of 5 by from Running till the END The live CHAT help is awesome. I learned that I was not filing my 1099's correctly & I even had duplicated one. She helped guide me to the completed return & to e-file.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax Is Awesome I always use Turbo Tax. And use this software already more than 25 years. This is only one i use.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax was great Great experience, very quick. Customer Service was excellent.
Date published: 2021-05-10
Rated 2 out of 5 by from Turbo Tax very limited functionality I am Accounting professional Having very good knowledge and experience for 20+ years for small business. I saw following issues that require too much playing around to get correct results 1 - Even though it is supposed to be a sister of Quick Books. It does not have good functionality in coding that match Quick Books. 2 - Depreciation entries for existing assets to match my previous years & getting values correctly is trial & error. No clear guidelines are available. Override is not seem less. 3 - Step by Step asks good questions but, does not explain properly. If you give wrong input, it will take you round & round to correct the values. For me I know exactly what values need to be on certain forms, it takes lots of playing around to get the correct values. 4 - Very difficult to figure out Tech Support options. I tried getting it, it directs me to basic FAQ that is fit for somebody without knowledge. For novice, there is nothing. Google search or user forum does not have anything for knowledgeable person to get program steps or trick & tips. Overall, I would suggest for first time users to try matching your CPA tax return for current year with Turbo Tax. After that, subsequent future years you can think of filing on your own.
Date published: 2021-05-10
Rated 4 out of 5 by from Usual - the system worked well Some changes from previous years were difficult to understand, but all worked ouot
Date published: 2021-05-10
Rated 4 out of 5 by from OK I had several issues, and your people showed me where the problems were.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1927