TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Disappointment with post-tax preparation follow up While TurboTax did a good job in the preparation of my wife's & my 2020 Federal and State income tax returns, the post-tax follow-up and customer support has been very disappointing given the confusion surrounding the changes that the IRS put in place on 3/11/2021 (American Rescue Plan). My 2020 Federal/TN State income taxes were submitted by a TurboTax rep on 3/14/21 way before the original tax deadline of 4/15/21. Henceforth, the IRS has taken too much from me. But TurboTax hasn't been able to adequately answer my queries as to when I can expect a refund from the IRS.
Date published: 2021-05-05
Rated 2 out of 5 by from somewhat cumbersome liked the on-line part, didn't like:couldn't drag over last years info, had to re-invent the wheel....came time to file...too many hoops
Date published: 2021-05-05
Rated 5 out of 5 by from Very helpful I utilized TurboTax expert advisors for the first time. All I had to do was upload some documents and answer a few questions, and then my specialist took over the rest.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbotax is great!!! I've been using it for 5+ years and it makes file a breeze
Date published: 2021-05-05
Rated 5 out of 5 by from Very easy to use, Simple. Easy to use for use, especially for a tax / math challenged person.
Date published: 2021-05-05
Rated 5 out of 5 by from TurboTax Really is AWESOME! My enrolled agent, Kevin was spectacular. He answered all questions thoroughly, professionally, and personally, and helped me minimize my tax payment!
Date published: 2021-05-05
Rated 5 out of 5 by from easy to folow turbo tax is easy to follow a monkey could do it!!
Date published: 2021-05-05
Rated 4 out of 5 by from Easy and simple Went well. Quick and easy. I like to use Turbo tax because it's free and simple.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo tax was pretty easy I just had question to help reduce taxed owed next year
Date published: 2021-05-05
Rated 4 out of 5 by from Turbo Tax employee Jennifer Wrenn is exceptional For the last 8 years, I have enjoyed using Turbo Tax, but this year there was a glitch in my WV tax refund. I have spent many hours trying to correct this problem. I finally spoke with your employee. After more than 45 minutes of patients and assistance, the problem was fixed and my forms filed.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 1920
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Disappointment with post-tax preparation follow up While TurboTax did a good job in the preparation of my wife's & my 2020 Federal and State income tax returns, the post-tax follow-up and customer support has been very disappointing given the confusion surrounding the changes that the IRS put in place on 3/11/2021 (American Rescue Plan). My 2020 Federal/TN State income taxes were submitted by a TurboTax rep on 3/14/21 way before the original tax deadline of 4/15/21. Henceforth, the IRS has taken too much from me. But TurboTax hasn't been able to adequately answer my queries as to when I can expect a refund from the IRS.
Date published: 2021-05-05
Rated 2 out of 5 by from somewhat cumbersome liked the on-line part, didn't like:couldn't drag over last years info, had to re-invent the wheel....came time to file...too many hoops
Date published: 2021-05-05
Rated 5 out of 5 by from Very helpful I utilized TurboTax expert advisors for the first time. All I had to do was upload some documents and answer a few questions, and then my specialist took over the rest.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbotax is great!!! I've been using it for 5+ years and it makes file a breeze
Date published: 2021-05-05
Rated 5 out of 5 by from Very easy to use, Simple. Easy to use for use, especially for a tax / math challenged person.
Date published: 2021-05-05
Rated 5 out of 5 by from TurboTax Really is AWESOME! My enrolled agent, Kevin was spectacular. He answered all questions thoroughly, professionally, and personally, and helped me minimize my tax payment!
Date published: 2021-05-05
Rated 5 out of 5 by from easy to folow turbo tax is easy to follow a monkey could do it!!
Date published: 2021-05-05
Rated 4 out of 5 by from Easy and simple Went well. Quick and easy. I like to use Turbo tax because it's free and simple.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbo tax was pretty easy I just had question to help reduce taxed owed next year
Date published: 2021-05-05
Rated 4 out of 5 by from Turbo Tax employee Jennifer Wrenn is exceptional For the last 8 years, I have enjoyed using Turbo Tax, but this year there was a glitch in my WV tax refund. I have spent many hours trying to correct this problem. I finally spoke with your employee. After more than 45 minutes of patients and assistance, the problem was fixed and my forms filed.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 1920