TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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TurboTax Live Full Service
Rated 5 out of 5 by
WhyM3 from
Great job all the way around
Everything on this site is easy. Crypto is what drove me to seek expert help. Kim did an amazing job and was extremely personable. She deserves a raise. Kim was extremely knowledge but didn't hesitate to escalate during the crypto issue that inevitably came up. I am going to feel very comfortable in the future seeking expert help from TurboTax.
Date published: 2023-04-16
Rated 5 out of 5 by
Poohbabii from
Turbo Tax is Great
Great Step by step instructions on how to enter all data.
Date published: 2023-04-16
Rated 3 out of 5 by
29587 from
Forced to use certain options
My return started with Live Premium and there was no way to downgrade to Turbo deluxe. It took 3 or 4 chat sessions to get someone to reset my return. Then when I tried to file, it was choosing to pay with return. I tried to pay with a card and it kept saying creditcard couldn't be processed, but logging into my bank showed 3 temporary charges. I finally had to submit using pay with return and got charged $39 more for that option.
Date published: 2023-04-16
Rated 2 out of 5 by
ShadowMaster_22 from
Lacking Support
I am not sure I will use again next year. I had a problem I could not find the answer unless I would pay what I would pay a CPA for in the first place. Online help did not provide the answer. No Live chat support. Set password on my phone then had to set it again on the website.
Date published: 2023-04-16
Rated 3 out of 5 by
49Anna from
2022 Review
Overall very intuitive and support software, but fees are getting too expensive. I have been using TurboTax for as long as I have been filing taxes , there is no loyalty discount or any kind of discount.
Date published: 2023-04-16
Rated 5 out of 5 by
Rballing from
Great software and easy to use
I like the accuracy and ease of use. I have used this software for the last 10 years and it is useful
Date published: 2023-04-16
Rated 4 out of 5 by
Battledroid from
A shift from forms view
Access to the forms is now a bit hidden but found with a well worded question in the search
Date published: 2023-04-16
Rated 5 out of 5 by
Jmoney Chicago from
Turbo rocks
Nice & easy $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
Date published: 2023-04-16
Rated 5 out of 5 by
Docd93 from
Easy to use but a bit expensive
I have been using turbo tax for years. Highly recommend.
Date published: 2023-04-16
Rated 5 out of 5 by
Bertalen from
Been using turbo Tax for several years!
I have always had an excellent experience using Turbo Tax. Very easy to understand, and use!
All TurboTax® Offerings Reviews - Page 1918
Date published: 2023-04-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
WhyM3 from
Great job all the way around
Everything on this site is easy. Crypto is what drove me to seek expert help. Kim did an amazing job and was extremely personable. She deserves a raise. Kim was extremely knowledge but didn't hesitate to escalate during the crypto issue that inevitably came up. I am going to feel very comfortable in the future seeking expert help from TurboTax.
Date published: 2023-04-16
Rated 5 out of 5 by
Poohbabii from
Turbo Tax is Great
Great Step by step instructions on how to enter all data.
Date published: 2023-04-16
Rated 3 out of 5 by
29587 from
Forced to use certain options
My return started with Live Premium and there was no way to downgrade to Turbo deluxe. It took 3 or 4 chat sessions to get someone to reset my return. Then when I tried to file, it was choosing to pay with return. I tried to pay with a card and it kept saying creditcard couldn't be processed, but logging into my bank showed 3 temporary charges. I finally had to submit using pay with return and got charged $39 more for that option.
Date published: 2023-04-16
Rated 2 out of 5 by
ShadowMaster_22 from
Lacking Support
I am not sure I will use again next year. I had a problem I could not find the answer unless I would pay what I would pay a CPA for in the first place. Online help did not provide the answer. No Live chat support. Set password on my phone then had to set it again on the website.
Date published: 2023-04-16
Rated 3 out of 5 by
49Anna from
2022 Review
Overall very intuitive and support software, but fees are getting too expensive. I have been using TurboTax for as long as I have been filing taxes , there is no loyalty discount or any kind of discount.
Date published: 2023-04-16
Rated 5 out of 5 by
Rballing from
Great software and easy to use
I like the accuracy and ease of use. I have used this software for the last 10 years and it is useful
Date published: 2023-04-16
Rated 4 out of 5 by
Battledroid from
A shift from forms view
Access to the forms is now a bit hidden but found with a well worded question in the search
Date published: 2023-04-16
Rated 5 out of 5 by
Jmoney Chicago from
Turbo rocks
Nice & easy $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
Date published: 2023-04-16
Rated 5 out of 5 by
Docd93 from
Easy to use but a bit expensive
I have been using turbo tax for years. Highly recommend.
Date published: 2023-04-16
Rated 5 out of 5 by
Bertalen from
Been using turbo Tax for several years!
I have always had an excellent experience using Turbo Tax. Very easy to understand, and use!
All TurboTax® Offerings Reviews - Page 1918
Date published: 2023-04-16