TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Turbo is very helpful Crystal was helpful and amazing. she ensured me my tax prep was correct.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome System to Use The experience was easy, simple and simply amazing
Date published: 2022-04-11
Rated 2 out of 5 by from continuing problems you continue not to allow refund or part of refund to be credited to next year's tax. This year I called - talked with great customer service rep. We could not find any instructions, and she told me would probably come up when getting ready to file - IT DID NOT - and I will probably avoid Turbo Tax next year because of that - it''s just as easy to do by "hand" And did not get any help last year after electronic filings were rejected other than told to mail a copy - which I did.
Date published: 2022-04-11
Rated 4 out of 5 by from 2021 Turbo Tax Deluxe review I have used Turbo Tax for years. This year it was a little more difficult than in the past. There were also questions asked that could have been part of the import process such as did you use the Standard deduction or itemized deduction for 2020? Turbo Tax should have been able to determine that.
Date published: 2022-04-11
Rated 2 out of 5 by from Way Over Priced Experience was alright but the product is way over priced for what I got out of it. Just another reason why I hate doing business with Chase bank. I'll be looking for an alternative E filing platform next year. I also felt mislead over the "file your taxes for free" advertising.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax was very helpful Everything was or is very easy to read and understand.
Date published: 2022-04-11
Rated 5 out of 5 by from Best experience I usually use H&R Block they've gotten really expensive and not the easiest to prep to do on line. But Turbotax was so easy and definitely less expensive, I will use Turbotax again next year.
Date published: 2022-04-11
Rated 3 out of 5 by from Turbo Tax is not as user friendly as before For a decade or so, I have prepared my taxes, family members, and in laws in various paid and free Turbo Tax products. The challenge has always been picking the correct product for the tax needs. This year has been more challenging since program and IRS website has very little information or details on Long Term Care 1099 and other necessary forms and how to complete them for filing. It took more research outside of Turbo Tax but I did complete the returns. I always feel that I am missing something in the returns, even though the return check in the program states it is complete. I have seen some ratings where the user states it is the last time to use Turbo Tax. I can say it has crossed my mind as well, however nothing has pushed me further one direction or the other. It has served me well in the past and I expect the same in the future, but hope for a more user friendly experience going forward.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome Taxes Done I was happy for TurboTax making it so easy. Thank you
Date published: 2022-04-11
Rated 5 out of 5 by from TURBONHEUR Great experience and helpful tips and hints. The software was very user-friendly and effective.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 1915
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo is very helpful Crystal was helpful and amazing. she ensured me my tax prep was correct.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome System to Use The experience was easy, simple and simply amazing
Date published: 2022-04-11
Rated 2 out of 5 by from continuing problems you continue not to allow refund or part of refund to be credited to next year's tax. This year I called - talked with great customer service rep. We could not find any instructions, and she told me would probably come up when getting ready to file - IT DID NOT - and I will probably avoid Turbo Tax next year because of that - it''s just as easy to do by "hand" And did not get any help last year after electronic filings were rejected other than told to mail a copy - which I did.
Date published: 2022-04-11
Rated 4 out of 5 by from 2021 Turbo Tax Deluxe review I have used Turbo Tax for years. This year it was a little more difficult than in the past. There were also questions asked that could have been part of the import process such as did you use the Standard deduction or itemized deduction for 2020? Turbo Tax should have been able to determine that.
Date published: 2022-04-11
Rated 2 out of 5 by from Way Over Priced Experience was alright but the product is way over priced for what I got out of it. Just another reason why I hate doing business with Chase bank. I'll be looking for an alternative E filing platform next year. I also felt mislead over the "file your taxes for free" advertising.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax was very helpful Everything was or is very easy to read and understand.
Date published: 2022-04-11
Rated 5 out of 5 by from Best experience I usually use H&R Block they've gotten really expensive and not the easiest to prep to do on line. But Turbotax was so easy and definitely less expensive, I will use Turbotax again next year.
Date published: 2022-04-11
Rated 3 out of 5 by from Turbo Tax is not as user friendly as before For a decade or so, I have prepared my taxes, family members, and in laws in various paid and free Turbo Tax products. The challenge has always been picking the correct product for the tax needs. This year has been more challenging since program and IRS website has very little information or details on Long Term Care 1099 and other necessary forms and how to complete them for filing. It took more research outside of Turbo Tax but I did complete the returns. I always feel that I am missing something in the returns, even though the return check in the program states it is complete. I have seen some ratings where the user states it is the last time to use Turbo Tax. I can say it has crossed my mind as well, however nothing has pushed me further one direction or the other. It has served me well in the past and I expect the same in the future, but hope for a more user friendly experience going forward.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome Taxes Done I was happy for TurboTax making it so easy. Thank you
Date published: 2022-04-11
Rated 5 out of 5 by from TURBONHEUR Great experience and helpful tips and hints. The software was very user-friendly and effective.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 1915