TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 4 out of 5 by from Great service with some annoying bugs The interface and ease of use is great! I appreciate this as a first time filer. There was, however, one frustrating bug in the process. When it came to the state returns, it kept saying that my employee number was wrong and I needed to go back to my W-2 to fix it. The issue was that the number needed to be 14 characters with no hyphens. I triple checked the number it was displaying and it was indeed 14 characters with no hyphens, exactly as it appeared on the W-2. There was no link to go back to my W-2 to fix/check the problem, so after a bit of digging I was finally able to find the number I needed to "fix". I checked it again, and again it was 14 numbers with no hyphen, as it should be. All I did was clicked in the box, clicked out, and went back to the final screen. At this point, when it was re-verifying my information, it said everything looked good! This was after I changed nothing to the number. It's not a huge issue, but if I didn't find this nonsensical workaround I would have been forced to file by mail. Thanks!
Date published: 2022-04-11
Rated 4 out of 5 by from Very helpful Easy to navigate! Answered all my questions with direct answers!
Date published: 2022-04-11
Rated 2 out of 5 by from Great minus the mandatory premium upgrade I am very appreciative of the time that TurboTax saves me but lets be honest a computer is doing 90% of this work. I get you need to pay for the work to get the system running but that's been paid 10X over by now. Forcing people to buy the premium after getting halfway through is scummy.
Date published: 2022-04-11
Rated 5 out of 5 by from It can't be easier It was a very easy and fast step by step process. After gathering all required documents, such passports, SSN, ITIN, W-2, it took me less than one hour to get my federal tax return done
Date published: 2022-04-11
Rated 5 out of 5 by from The software is becoming more user friendly Turbo Tax has become more user friendly. I really like it.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is Amazing I worked with Clarissa my live tax expert, she was amazing, answered all of my questions and was extremely responsive. Will definitely use turbotax again!
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is amazing! Deadria was so prompt about our return and did an amazing job communicating. She went above our expectations!
Date published: 2022-04-11
Rated 5 out of 5 by from Solid and very useful No need for extra advice, the program was more than sufficient
Date published: 2022-04-11
Rated 4 out of 5 by from Easy! I have a very simple tax profile. Turbo Tax allows me to file my own return in the comfort of my home with accuracy.
Date published: 2022-04-11
Rated 5 out of 5 by from Always happy with result Ok still. Hard for me as usual but was walked thru in 3 hours.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 1913
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great service with some annoying bugs The interface and ease of use is great! I appreciate this as a first time filer. There was, however, one frustrating bug in the process. When it came to the state returns, it kept saying that my employee number was wrong and I needed to go back to my W-2 to fix it. The issue was that the number needed to be 14 characters with no hyphens. I triple checked the number it was displaying and it was indeed 14 characters with no hyphens, exactly as it appeared on the W-2. There was no link to go back to my W-2 to fix/check the problem, so after a bit of digging I was finally able to find the number I needed to "fix". I checked it again, and again it was 14 numbers with no hyphen, as it should be. All I did was clicked in the box, clicked out, and went back to the final screen. At this point, when it was re-verifying my information, it said everything looked good! This was after I changed nothing to the number. It's not a huge issue, but if I didn't find this nonsensical workaround I would have been forced to file by mail. Thanks!
Date published: 2022-04-11
Rated 4 out of 5 by from Very helpful Easy to navigate! Answered all my questions with direct answers!
Date published: 2022-04-11
Rated 2 out of 5 by from Great minus the mandatory premium upgrade I am very appreciative of the time that TurboTax saves me but lets be honest a computer is doing 90% of this work. I get you need to pay for the work to get the system running but that's been paid 10X over by now. Forcing people to buy the premium after getting halfway through is scummy.
Date published: 2022-04-11
Rated 5 out of 5 by from It can't be easier It was a very easy and fast step by step process. After gathering all required documents, such passports, SSN, ITIN, W-2, it took me less than one hour to get my federal tax return done
Date published: 2022-04-11
Rated 5 out of 5 by from The software is becoming more user friendly Turbo Tax has become more user friendly. I really like it.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is Amazing I worked with Clarissa my live tax expert, she was amazing, answered all of my questions and was extremely responsive. Will definitely use turbotax again!
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is amazing! Deadria was so prompt about our return and did an amazing job communicating. She went above our expectations!
Date published: 2022-04-11
Rated 5 out of 5 by from Solid and very useful No need for extra advice, the program was more than sufficient
Date published: 2022-04-11
Rated 4 out of 5 by from Easy! I have a very simple tax profile. Turbo Tax allows me to file my own return in the comfort of my home with accuracy.
Date published: 2022-04-11
Rated 5 out of 5 by from Always happy with result Ok still. Hard for me as usual but was walked thru in 3 hours.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 1913