TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 1 out of 5 by from It used to be great, Now it sucks. It used to be great, Now it sucks. But they got you because it's so hard to switch. First they jacked up the price to do a simple Schedule C for a small side business (several years ago). Then they made it impossible to contact anyone when problems arise. But the worst problem is I cannot enter my code that shows that I have already paid the electronic filing fee and the state tax fee, and then I can't use my credit card to pay for that, so I have to have the fee deducted from my refund (there goes another $40 for an additional fee). I'm sure it has something to do with my Firewall, but I've turned it off and TurboTax still does not work. H&RB here I come!
Date published: 2021-05-06
Rated 5 out of 5 by from Turbotax is Great Filing Taxes have never been easier. What would we do without Turbotax? It is so awesome.
Date published: 2021-05-06
Rated 3 out of 5 by from Frustrating filing experience this year I have used Turbo Tax for more than 10 years, and have been satisfied with the product and experience. This year's experience was very frustrating and led me to consider other filing options. I accidentally added a form, which I later realized I didn't need. Trying to find how to delete the form, and complete my return, was like being stuck in a hamster wheel! The program kept bringing me back to the same place, asking me to review and correct the form, but there was no information on how to delete it. We finally turned to the online user forum, and eventually found the steps we needed. I was shocked at how difficult and frustrating this simple task was! I certainly don't feel that I got my money's worth with the service this year and I'll explore other filing options next year.
Date published: 2021-05-06
Rated 1 out of 5 by from TT Sucks Can't E-transfer my taxes and had to pay additional to E-transfer my state return. It should be included in the price.
Date published: 2021-05-06
Rated 3 out of 5 by from 2020 Return More Difficult than 2019 I had some changes this year: no dependents, filing status = Single vs. Head of Household, 529 college fund withdrawals and expenses reported on child’s return rather than mine. Turbo tax wanted me to report the 529 funds on my return referring to my daughter as a “Non-dependent”, but then would not acknowledge the expenses. Halfway in, I found through IRS Publication 970 that if she makes more than $4300, I cannot claim her as a dependent and she has to include the 529 funds on her return. When I tried to correct this, Turbo Tax would not allow me to delete all entries, some but not all. It did not affect the bottom line, but it made me feel uncomfortable that the information was still included in my return. Also, I refinanced my home in 2020 and received 3 1098’s for mortgage interest, one from previous mortgage co., one from company who handled my loan for 1st month after refi, and one from the refi company who kept my loan. Turbo Tax added up all loan amounts on the 3 1098’s to show that I have over $800,000 in mortgages, when I only have 1/3 of that, about $270,000. That needs to be fixed.
Date published: 2021-05-06
Rated 5 out of 5 by from TURBO TAX SELF-EMPLOYED IS AWESOME! IT MAKES DOING TAXES ALMOST FUN! IT IS SO EASY TO FILL IN WHAT YOU NEED AND SKIP THE THINGS THAT DON'T APPLY TO YOU. IT HELPED FIND DEDUCTIONS THAT DIDN'T KNOW ABOUT.
Date published: 2021-05-06
Rated 2 out of 5 by from Used for several years We have used Turbo Tax for over 10 years. I appreciate the software being user friendly. The only problem this year was the fees have tripled and I am very unsatisfied with the price. We will shop around next year or maybe stay with Turbo Tax if it is least expensive.
Date published: 2021-05-06
Rated 2 out of 5 by from Not happy I purchased the CD at Costco and had nothing but problems. Starting off with it shutting my computer down by itself and not saving any of my 15 w-2s info that i had already typed in causing me to have to call you and start all over again.
Date published: 2021-05-06
Rated 5 out of 5 by from gets taxes done I've used turbo tax for my return for the last 2 years. They work wonders and no line at tax office
Date published: 2021-05-06
Rated 5 out of 5 by from Turbotax is Super easy and efficient Ive used turbo tax to free file for years. Glad to have just as easy going time using the self employed version.
Date published: 2021-05-06
All TurboTax® Offerings Reviews - Page 1903
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from It used to be great, Now it sucks. It used to be great, Now it sucks. But they got you because it's so hard to switch. First they jacked up the price to do a simple Schedule C for a small side business (several years ago). Then they made it impossible to contact anyone when problems arise. But the worst problem is I cannot enter my code that shows that I have already paid the electronic filing fee and the state tax fee, and then I can't use my credit card to pay for that, so I have to have the fee deducted from my refund (there goes another $40 for an additional fee). I'm sure it has something to do with my Firewall, but I've turned it off and TurboTax still does not work. H&RB here I come!
Date published: 2021-05-06
Rated 5 out of 5 by from Turbotax is Great Filing Taxes have never been easier. What would we do without Turbotax? It is so awesome.
Date published: 2021-05-06
Rated 3 out of 5 by from Frustrating filing experience this year I have used Turbo Tax for more than 10 years, and have been satisfied with the product and experience. This year's experience was very frustrating and led me to consider other filing options. I accidentally added a form, which I later realized I didn't need. Trying to find how to delete the form, and complete my return, was like being stuck in a hamster wheel! The program kept bringing me back to the same place, asking me to review and correct the form, but there was no information on how to delete it. We finally turned to the online user forum, and eventually found the steps we needed. I was shocked at how difficult and frustrating this simple task was! I certainly don't feel that I got my money's worth with the service this year and I'll explore other filing options next year.
Date published: 2021-05-06
Rated 1 out of 5 by from TT Sucks Can't E-transfer my taxes and had to pay additional to E-transfer my state return. It should be included in the price.
Date published: 2021-05-06
Rated 3 out of 5 by from 2020 Return More Difficult than 2019 I had some changes this year: no dependents, filing status = Single vs. Head of Household, 529 college fund withdrawals and expenses reported on child’s return rather than mine. Turbo tax wanted me to report the 529 funds on my return referring to my daughter as a “Non-dependent”, but then would not acknowledge the expenses. Halfway in, I found through IRS Publication 970 that if she makes more than $4300, I cannot claim her as a dependent and she has to include the 529 funds on her return. When I tried to correct this, Turbo Tax would not allow me to delete all entries, some but not all. It did not affect the bottom line, but it made me feel uncomfortable that the information was still included in my return. Also, I refinanced my home in 2020 and received 3 1098’s for mortgage interest, one from previous mortgage co., one from company who handled my loan for 1st month after refi, and one from the refi company who kept my loan. Turbo Tax added up all loan amounts on the 3 1098’s to show that I have over $800,000 in mortgages, when I only have 1/3 of that, about $270,000. That needs to be fixed.
Date published: 2021-05-06
Rated 5 out of 5 by from TURBO TAX SELF-EMPLOYED IS AWESOME! IT MAKES DOING TAXES ALMOST FUN! IT IS SO EASY TO FILL IN WHAT YOU NEED AND SKIP THE THINGS THAT DON'T APPLY TO YOU. IT HELPED FIND DEDUCTIONS THAT DIDN'T KNOW ABOUT.
Date published: 2021-05-06
Rated 2 out of 5 by from Used for several years We have used Turbo Tax for over 10 years. I appreciate the software being user friendly. The only problem this year was the fees have tripled and I am very unsatisfied with the price. We will shop around next year or maybe stay with Turbo Tax if it is least expensive.
Date published: 2021-05-06
Rated 2 out of 5 by from Not happy I purchased the CD at Costco and had nothing but problems. Starting off with it shutting my computer down by itself and not saving any of my 15 w-2s info that i had already typed in causing me to have to call you and start all over again.
Date published: 2021-05-06
Rated 5 out of 5 by from gets taxes done I've used turbo tax for my return for the last 2 years. They work wonders and no line at tax office
Date published: 2021-05-06
Rated 5 out of 5 by from Turbotax is Super easy and efficient Ive used turbo tax to free file for years. Glad to have just as easy going time using the self employed version.
Date published: 2021-05-06
All TurboTax® Offerings Reviews - Page 1903