TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo Tax is easy and great Turbo Tax made completing my tax return easy and fast. First time e-filing and Turbo Tax made it easy. Easy is the best description.
Date published: 2023-04-17
Rated 1 out of 5 by from Discount Codes Don't Work The online discount code would not work and I was automatically upgraded to the PREMIER version of the software with no option to downgrade. Disappointed I was forced to purchase the premium tier against my choice- and at full fee.
Date published: 2023-04-17
Rated 2 out of 5 by from Getting Expensive TurboTax use to be a cheap way to do taxes. User friendly however they fee the crap out of you.
Date published: 2023-04-17
Rated 5 out of 5 by from Ease of Turbo Tax Easy to prepare return even with complicate scenarios.
Date published: 2023-04-17
Rated 3 out of 5 by from could be better I had a specific form to file which required me to upgrade to a higher charge service, which I understood and accepted. Once I completed inputting all required information and was time to pay, it had two additional charges that was NOT stated previously. This is were I became displeased. I strongly dislike wasting my time and feeling deceived. I appreciate clear and concise information. I have no problem paying the fees, not even when I selected the free version then made to upgrade service for an additional fee. My problem was being told that I would be paying $50 something and at the end being charged over $120. Yes, I could have declined and gone somewhere else but at that point, it would require to waste more of my time that I had already given enough of.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy and So Quick!! TurboTax was so quick and easy to use. They had my pervious taxes to help me update and get through. It took me less than an hour to do Federal and State!
Date published: 2023-04-17
Rated 5 out of 5 by from Amazing Service I have used Turbotax to prepare my taxes every year since I started filing. It is easy to use, cost-effective, and I get a good return every year. Additionally, I appreciate the discounted price for those who serve their country.
Date published: 2023-04-17
Rated 3 out of 5 by from Tax done It was okay and fast. What else do you want I’m done
Date published: 2023-04-17
Rated 1 out of 5 by from more details I was forced to upgrade because I had a 1099B for $40.00. I was not able to move forward until I upgraded to a more expensive Turbo Tax.
Date published: 2023-04-17
Rated 4 out of 5 by from Will Use it Again! My advisor walked me through every step of the way. She was very skilled in tax preparation. The only issue I had was the estimated time to complete. The ad said it will take as little as 45 minutes. At the beginning when I started my return, that estimate was up to 2 hrs./33 minutes. By the time I was done, I spent more than 5 hours completing my return for both state and federal.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1902
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is easy and great Turbo Tax made completing my tax return easy and fast. First time e-filing and Turbo Tax made it easy. Easy is the best description.
Date published: 2023-04-17
Rated 1 out of 5 by from Discount Codes Don't Work The online discount code would not work and I was automatically upgraded to the PREMIER version of the software with no option to downgrade. Disappointed I was forced to purchase the premium tier against my choice- and at full fee.
Date published: 2023-04-17
Rated 2 out of 5 by from Getting Expensive TurboTax use to be a cheap way to do taxes. User friendly however they fee the crap out of you.
Date published: 2023-04-17
Rated 5 out of 5 by from Ease of Turbo Tax Easy to prepare return even with complicate scenarios.
Date published: 2023-04-17
Rated 3 out of 5 by from could be better I had a specific form to file which required me to upgrade to a higher charge service, which I understood and accepted. Once I completed inputting all required information and was time to pay, it had two additional charges that was NOT stated previously. This is were I became displeased. I strongly dislike wasting my time and feeling deceived. I appreciate clear and concise information. I have no problem paying the fees, not even when I selected the free version then made to upgrade service for an additional fee. My problem was being told that I would be paying $50 something and at the end being charged over $120. Yes, I could have declined and gone somewhere else but at that point, it would require to waste more of my time that I had already given enough of.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy and So Quick!! TurboTax was so quick and easy to use. They had my pervious taxes to help me update and get through. It took me less than an hour to do Federal and State!
Date published: 2023-04-17
Rated 5 out of 5 by from Amazing Service I have used Turbotax to prepare my taxes every year since I started filing. It is easy to use, cost-effective, and I get a good return every year. Additionally, I appreciate the discounted price for those who serve their country.
Date published: 2023-04-17
Rated 3 out of 5 by from Tax done It was okay and fast. What else do you want I’m done
Date published: 2023-04-17
Rated 1 out of 5 by from more details I was forced to upgrade because I had a 1099B for $40.00. I was not able to move forward until I upgraded to a more expensive Turbo Tax.
Date published: 2023-04-17
Rated 4 out of 5 by from Will Use it Again! My advisor walked me through every step of the way. She was very skilled in tax preparation. The only issue I had was the estimated time to complete. The ad said it will take as little as 45 minutes. At the beginning when I started my return, that estimate was up to 2 hrs./33 minutes. By the time I was done, I spent more than 5 hours completing my return for both state and federal.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1902