TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281589 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Workflow is confusing for non experts I use turbo tax because I am not a tax expert. I expect it to help me through every step, but often it will say things like "Are you filing a form XYXX this year?" or some other question referencing some tax form. I have no idea! How am I supposed to know? This is the kind of thing I expect Turbo Tax to help me with. I got my taxes filed, but my confidence was not very high, and in some cases I had to spend time googling to figure out what form they were talking about and if it would apply to me. This made it take 2-3 days to get my return done, spending a couple of hours each evening. I feel that's too complicated.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tha is good Had some issues this year with Royalty and rental income form natural gas. for some reason Rental income got mixed up with Royalty income. Had to manually change Schedule for E to make the corrections. Also had problems with PA state but that may have been caused by Federal Tax issue mentioned above. In the end I got the job done. User since 1998
Date published: 2021-10-16
Rated 3 out of 5 by from Can be difficult to navigate at times It was just ok, very difficult to navigate and understand at times. Glad I'm finally finished
Date published: 2021-10-16
Rated 3 out of 5 by from Problem with e filing I needed to file for a time extension on 4/15/21 for my 2020 Return. Turbotax asked me to establish a passcode when I e filed on 10/15/21. I did so, not realizing I had established a passcode when I filed for the time extension in April. So my Tax Return was rejected by the IRS, and I had to print out my return and stand in line at the Post Office. Unacceptable.
Date published: 2021-10-16
Rated 1 out of 5 by from GARBAGE It won't transfer my information from my online account to the desktop software
Date published: 2021-10-16
Rated 3 out of 5 by from Links in Turbo did not work I got stuck in a loop on my Federal Returns. It kept telling me to fix one of my income notes from a 1099-NEC and each time I went to click on the link, it would not send me to the form. Searched for the form and completed it and STILL was sent to the loop when I was one or two steps away from finalizing the filing.
Date published: 2021-10-16
Rated 5 out of 5 by from I've been using TurboTax since 1984- great product The e-filing is an excellent process, very secure with multiple fraud controls.
Date published: 2021-10-16
Rated 5 out of 5 by from Awesome Good product and service. Will use this again for next year's taxes
Date published: 2021-10-16
Rated 5 out of 5 by from easy and help available secure-reliable-help is there-and they back you up
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo live is the best With the help of the professional Tax editor I manage to finish my tax on time. Without them I would not have finished on time.
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 20
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Workflow is confusing for non experts I use turbo tax because I am not a tax expert. I expect it to help me through every step, but often it will say things like "Are you filing a form XYXX this year?" or some other question referencing some tax form. I have no idea! How am I supposed to know? This is the kind of thing I expect Turbo Tax to help me with. I got my taxes filed, but my confidence was not very high, and in some cases I had to spend time googling to figure out what form they were talking about and if it would apply to me. This made it take 2-3 days to get my return done, spending a couple of hours each evening. I feel that's too complicated.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tha is good Had some issues this year with Royalty and rental income form natural gas. for some reason Rental income got mixed up with Royalty income. Had to manually change Schedule for E to make the corrections. Also had problems with PA state but that may have been caused by Federal Tax issue mentioned above. In the end I got the job done. User since 1998
Date published: 2021-10-16
Rated 3 out of 5 by from Can be difficult to navigate at times It was just ok, very difficult to navigate and understand at times. Glad I'm finally finished
Date published: 2021-10-16
Rated 3 out of 5 by from Problem with e filing I needed to file for a time extension on 4/15/21 for my 2020 Return. Turbotax asked me to establish a passcode when I e filed on 10/15/21. I did so, not realizing I had established a passcode when I filed for the time extension in April. So my Tax Return was rejected by the IRS, and I had to print out my return and stand in line at the Post Office. Unacceptable.
Date published: 2021-10-16
Rated 1 out of 5 by from GARBAGE It won't transfer my information from my online account to the desktop software
Date published: 2021-10-16
Rated 3 out of 5 by from Links in Turbo did not work I got stuck in a loop on my Federal Returns. It kept telling me to fix one of my income notes from a 1099-NEC and each time I went to click on the link, it would not send me to the form. Searched for the form and completed it and STILL was sent to the loop when I was one or two steps away from finalizing the filing.
Date published: 2021-10-16
Rated 5 out of 5 by from I've been using TurboTax since 1984- great product The e-filing is an excellent process, very secure with multiple fraud controls.
Date published: 2021-10-16
Rated 5 out of 5 by from Awesome Good product and service. Will use this again for next year's taxes
Date published: 2021-10-16
Rated 5 out of 5 by from easy and help available secure-reliable-help is there-and they back you up
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo live is the best With the help of the professional Tax editor I manage to finish my tax on time. Without them I would not have finished on time.
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 20