TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from TurboTax gives me confidence I truly love the way this program updates as I go along and guides me through the process. Its so easy and "intuitive"
Date published: 2021-05-06
Rated 5 out of 5 by from turbo tax made it easy great experience using live -- text chat & phone chat were easy. tech was helpful, knowledgeable and UNDERSTANDABLE. I had a complicated question I used the live phone chat for. and a silly question I used texting for -- both were great!
Date published: 2021-05-06
Rated 5 out of 5 by from I talked to two turbotax representatives. I talked to two turbotax representatives and got excellent service. They were knowledgeable and clear in their explanations.
Date published: 2021-05-06
Rated 5 out of 5 by from So easy They do all the hard work for me. And when I verify, it is correct.
Date published: 2021-05-06
Rated 5 out of 5 by from Burden removed I have been doing my own taxes through Turbotax since 2009 and because my memory is poor i essentially had to re-read every step of the way and try to process and understand the jargon that comes down from the government. This was often frustrating no matter how easy Turbo tax tried to make it. I usually got through all the returns on my own a couple hours a few night a week over a two weeks period. My full service guy Christopher had it all wrapped up in one night with a full explaination of why i was paying or getting a refund.
Date published: 2021-05-06
Rated 5 out of 5 by from Absolutely AMAZING Customer Service! I completed my 2020 tax return, but couldn't submit it electronically, and was connected with a CPA, Pam, who was patient, so knowledgeable and walked me through my errors and why they prevented me from filing my returns over the phone. She coached me through everything and we spoke for over an hour! It was an absolute pleasure working with her, and I wish I had her full name so that I can give her all of the credit she deserves. Thank you so much, Pam!
Date published: 2021-05-06
Rated 5 out of 5 by from Turbo Tax is so awesome! It's been a few years now and I love using Turbo Tax. I don't like anyone doing the taxes for me and I tried the new thing y'all have called Turbo Tax live. Really cool (:
Date published: 2021-05-06
Rated 2 out of 5 by from It really isn't free It is advertised as free, free, free but for most people that will not be the case and will have to pay an upgrade fee in order to file. I feel they are very tricky about the wording they use and then charge you for a 3rd upgrade charge.
Date published: 2021-05-06
Rated 5 out of 5 by from Easy to use, friendly and very helpful It was great to be able to ask a question and have someone respond back with an answer quickly. No frustration with have to leave multiple messages with no response then told that you will have to file an extension because the person would call you back.
Date published: 2021-05-06
Rated 5 out of 5 by from Fast & Easy I am a self employed rideshare driver. I received Turbo Tax Self Employed for free through my Lyft Driver Dashboard. They made it very easy, each step is explained (in detail if needed) and is broken down into sections so it is not overwhelming. I have not had to file for the past couple years and for some reason just thought I would end up owing a bunch of money, so was anxious to get started. I ended up getting a refund!!! And the process as a whole is very painless. *thumbs up*
Date published: 2021-05-06
All TurboTax® Offerings Reviews - Page 1899
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax gives me confidence I truly love the way this program updates as I go along and guides me through the process. Its so easy and "intuitive"
Date published: 2021-05-06
Rated 5 out of 5 by from turbo tax made it easy great experience using live -- text chat & phone chat were easy. tech was helpful, knowledgeable and UNDERSTANDABLE. I had a complicated question I used the live phone chat for. and a silly question I used texting for -- both were great!
Date published: 2021-05-06
Rated 5 out of 5 by from I talked to two turbotax representatives. I talked to two turbotax representatives and got excellent service. They were knowledgeable and clear in their explanations.
Date published: 2021-05-06
Rated 5 out of 5 by from So easy They do all the hard work for me. And when I verify, it is correct.
Date published: 2021-05-06
Rated 5 out of 5 by from Burden removed I have been doing my own taxes through Turbotax since 2009 and because my memory is poor i essentially had to re-read every step of the way and try to process and understand the jargon that comes down from the government. This was often frustrating no matter how easy Turbo tax tried to make it. I usually got through all the returns on my own a couple hours a few night a week over a two weeks period. My full service guy Christopher had it all wrapped up in one night with a full explaination of why i was paying or getting a refund.
Date published: 2021-05-06
Rated 5 out of 5 by from Absolutely AMAZING Customer Service! I completed my 2020 tax return, but couldn't submit it electronically, and was connected with a CPA, Pam, who was patient, so knowledgeable and walked me through my errors and why they prevented me from filing my returns over the phone. She coached me through everything and we spoke for over an hour! It was an absolute pleasure working with her, and I wish I had her full name so that I can give her all of the credit she deserves. Thank you so much, Pam!
Date published: 2021-05-06
Rated 5 out of 5 by from Turbo Tax is so awesome! It's been a few years now and I love using Turbo Tax. I don't like anyone doing the taxes for me and I tried the new thing y'all have called Turbo Tax live. Really cool (:
Date published: 2021-05-06
Rated 2 out of 5 by from It really isn't free It is advertised as free, free, free but for most people that will not be the case and will have to pay an upgrade fee in order to file. I feel they are very tricky about the wording they use and then charge you for a 3rd upgrade charge.
Date published: 2021-05-06
Rated 5 out of 5 by from Easy to use, friendly and very helpful It was great to be able to ask a question and have someone respond back with an answer quickly. No frustration with have to leave multiple messages with no response then told that you will have to file an extension because the person would call you back.
Date published: 2021-05-06
Rated 5 out of 5 by from Fast & Easy I am a self employed rideshare driver. I received Turbo Tax Self Employed for free through my Lyft Driver Dashboard. They made it very easy, each step is explained (in detail if needed) and is broken down into sections so it is not overwhelming. I have not had to file for the past couple years and for some reason just thought I would end up owing a bunch of money, so was anxious to get started. I ended up getting a refund!!! And the process as a whole is very painless. *thumbs up*
Date published: 2021-05-06
All TurboTax® Offerings Reviews - Page 1899