TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Unexpected fees I wasn't informed that an additional $39 would be added for choosing to pay the $39 with my tax return until AFTER. Then it would not allow me to change that. Now my fees DOUBLED with no options. VERY dissatisfied. I won't use TurboTax again.
Date published: 2023-01-31
Rated 5 out of 5 by from Awesome Very easy and very helpful all the tip and tools I need
Date published: 2023-01-31
Rated 5 out of 5 by from Yay for Turbo Tax Easy, quick, affordable, imports most W2s for you. Do it from home. Used it for the last 6 years. Never had a problem.
Date published: 2023-01-31
Rated 5 out of 5 by from Very simple an convenient Easy as 123 I wouldn’t do my taxes any other way from here on out they walk you thru it one step at a time
Date published: 2023-01-31
Rated 5 out of 5 by from Good job Really like my experience with my full service and expert
Date published: 2023-01-31
Rated 5 out of 5 by from EXCELLENT AS ALWAYS Quick Flawless Process!!! Have been using TurboTax for years
Date published: 2023-01-31
Rated 5 out of 5 by from Excellent If you don't feel comfortable doing it yourself, full service is the way to go.
Date published: 2023-01-31
Rated 4 out of 5 by from Product: Great ; “Expert”: Meh I had no issues with my product and was able to complete my returns in about 45 min. I experienced issues transmitting my returns utilizing e-file. I reached out to an “expert” who told me “laws might have changed prohibiting me from e-filing”. She then told me I would need to file by mail if this issue persisted. This seemed absurd as I have used TurboTax for 5 years now and have never had issues e-filing. I received an email from TurboTax about 5 days later informing me: “ We’re reaching out to you today because we had to temporarily block you from filing your taxes because of a delay with the ******************* (redacted) Department of Revenue.” This was the information I was looking for when I reached out to the expert, but instead was told “laws had changed” and I may have to file by mail. Nonetheless, my returns are in, I am overall satisfied.
Date published: 2023-01-31
Rated 4 out of 5 by from Quick and Easy I was able to do my state and federal taxes in under 2 hours.
Date published: 2023-01-31
Rated 5 out of 5 by from great turbo tax is awesome. Easy To navigate, as well as very good instructions
Date published: 2023-01-31
All TurboTax® Offerings Reviews - Page 1895
TurboTaxTurboTax Customer Ratings & Reviews
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Select all that apply to find reviewers similar to you.
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Student
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Rated 1 out of 5 by from Unexpected fees I wasn't informed that an additional $39 would be added for choosing to pay the $39 with my tax return until AFTER. Then it would not allow me to change that. Now my fees DOUBLED with no options. VERY dissatisfied. I won't use TurboTax again.
Date published: 2023-01-31
Rated 5 out of 5 by from Awesome Very easy and very helpful all the tip and tools I need
Date published: 2023-01-31
Rated 5 out of 5 by from Yay for Turbo Tax Easy, quick, affordable, imports most W2s for you. Do it from home. Used it for the last 6 years. Never had a problem.
Date published: 2023-01-31
Rated 5 out of 5 by from Very simple an convenient Easy as 123 I wouldn’t do my taxes any other way from here on out they walk you thru it one step at a time
Date published: 2023-01-31
Rated 5 out of 5 by from Good job Really like my experience with my full service and expert
Date published: 2023-01-31
Rated 5 out of 5 by from EXCELLENT AS ALWAYS Quick Flawless Process!!! Have been using TurboTax for years
Date published: 2023-01-31
Rated 5 out of 5 by from Excellent If you don't feel comfortable doing it yourself, full service is the way to go.
Date published: 2023-01-31
Rated 4 out of 5 by from Product: Great ; “Expert”: Meh I had no issues with my product and was able to complete my returns in about 45 min. I experienced issues transmitting my returns utilizing e-file. I reached out to an “expert” who told me “laws might have changed prohibiting me from e-filing”. She then told me I would need to file by mail if this issue persisted. This seemed absurd as I have used TurboTax for 5 years now and have never had issues e-filing. I received an email from TurboTax about 5 days later informing me: “ We’re reaching out to you today because we had to temporarily block you from filing your taxes because of a delay with the ******************* (redacted) Department of Revenue.” This was the information I was looking for when I reached out to the expert, but instead was told “laws had changed” and I may have to file by mail. Nonetheless, my returns are in, I am overall satisfied.
Date published: 2023-01-31
Rated 4 out of 5 by from Quick and Easy I was able to do my state and federal taxes in under 2 hours.
Date published: 2023-01-31
Rated 5 out of 5 by from great turbo tax is awesome. Easy To navigate, as well as very good instructions
Date published: 2023-01-31
All TurboTax® Offerings Reviews - Page 1895