TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from TurboTax Benefits If you do your taxes one time with TurboTax, all following submittals are greatly simplified. Though the interface seemed a bit different this year (2021 filing) it may have had to do with the tax law changes. I've been using TurboTax for nearly 10 years and have never had any complaints. First year took longer...but as already mentioned, once you file one time all following years are greatly simplified.
Date published: 2022-04-13
Rated 2 out of 5 by from Several Glitches I encountered several problems using Turbo Tax this year. First of all, when I tried to import investment information from my brokerage firm it ended up in and eternal loop. Ultimately, I had to enter the information by hand. Next, there was no obvious way to choose and enter estimated taxes; I had to search the help section to find the information I needed, and it wasn't easy. Finally, I wanted to check on the Economic Stimulus payments. Again, I had to search the help section. It was not obvious on the actual return pages. I think Turbo Tax should refund some of the fee I paid since I had to do a portion of the data entry myself!
Date published: 2022-04-13
Rated 5 out of 5 by from Professionalism The representative Rhegan was very helpful, and stayed with me through the process and i really appreciate her professionalism.
Date published: 2022-04-13
Rated 5 out of 5 by from Very Helpful I think using Turbotax is very easy. I like the ease and simplicity of it all. If I had to change anything I would just say maybe more written breakdown on things that don't make sense to us folk who know nothing about taxes, other than that easy peasy.
Date published: 2022-04-13
Rated 5 out of 5 by from Satisfied with Turbo Tax Turbo Tax seems to be more seamless and efficient. I no longer have to go back and manually make corrections that should have been programmed into the software. It was virtually painless this year.
Date published: 2022-04-13
Rated 1 out of 5 by from OVERCHARGED FOR NO SERIVE. NOONE HELPED ME WHEN I I AM UPSET I PAID THAT MUCH AND DID NOT GET THE HELP, I WASTED OVER 261.00 FOR NOTHING. I NEED EVERY PENNY I CAN GET. POOR SERVICE!!!!!
Date published: 2022-04-13
Rated 4 out of 5 by from Not too bad Love how easy it was to import data from other places. Everything was also easy to follow along with, and have a decent understanding of why the questions were being asked. Just would like more transparency on the pricing up front.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is very reliable Live support was very knowledgeable and experienced.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax was great for the task. Great. Completed an estate form 1041 and e-filed the same day.
Date published: 2022-04-13
Rated 3 out of 5 by from Worse each year I seem to spend more money and time with Turbo Tax each year. Even though I have my banking through one of the largest banks, my forms still don’t upload easily. I spent more this year and spent over 6 hours trying to work through this including making a call (which turned out to be only “technical support”, but they were very nice). I have used this program for many years, but this is the last.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1895
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Benefits If you do your taxes one time with TurboTax, all following submittals are greatly simplified. Though the interface seemed a bit different this year (2021 filing) it may have had to do with the tax law changes. I've been using TurboTax for nearly 10 years and have never had any complaints. First year took longer...but as already mentioned, once you file one time all following years are greatly simplified.
Date published: 2022-04-13
Rated 2 out of 5 by from Several Glitches I encountered several problems using Turbo Tax this year. First of all, when I tried to import investment information from my brokerage firm it ended up in and eternal loop. Ultimately, I had to enter the information by hand. Next, there was no obvious way to choose and enter estimated taxes; I had to search the help section to find the information I needed, and it wasn't easy. Finally, I wanted to check on the Economic Stimulus payments. Again, I had to search the help section. It was not obvious on the actual return pages. I think Turbo Tax should refund some of the fee I paid since I had to do a portion of the data entry myself!
Date published: 2022-04-13
Rated 5 out of 5 by from Professionalism The representative Rhegan was very helpful, and stayed with me through the process and i really appreciate her professionalism.
Date published: 2022-04-13
Rated 5 out of 5 by from Very Helpful I think using Turbotax is very easy. I like the ease and simplicity of it all. If I had to change anything I would just say maybe more written breakdown on things that don't make sense to us folk who know nothing about taxes, other than that easy peasy.
Date published: 2022-04-13
Rated 5 out of 5 by from Satisfied with Turbo Tax Turbo Tax seems to be more seamless and efficient. I no longer have to go back and manually make corrections that should have been programmed into the software. It was virtually painless this year.
Date published: 2022-04-13
Rated 1 out of 5 by from OVERCHARGED FOR NO SERIVE. NOONE HELPED ME WHEN I I AM UPSET I PAID THAT MUCH AND DID NOT GET THE HELP, I WASTED OVER 261.00 FOR NOTHING. I NEED EVERY PENNY I CAN GET. POOR SERVICE!!!!!
Date published: 2022-04-13
Rated 4 out of 5 by from Not too bad Love how easy it was to import data from other places. Everything was also easy to follow along with, and have a decent understanding of why the questions were being asked. Just would like more transparency on the pricing up front.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is very reliable Live support was very knowledgeable and experienced.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax was great for the task. Great. Completed an estate form 1041 and e-filed the same day.
Date published: 2022-04-13
Rated 3 out of 5 by from Worse each year I seem to spend more money and time with Turbo Tax each year. Even though I have my banking through one of the largest banks, my forms still don’t upload easily. I spent more this year and spent over 6 hours trying to work through this including making a call (which turned out to be only “technical support”, but they were very nice). I have used this program for many years, but this is the last.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1895