TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281609 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Awesome Perfect experience will do again in future highly recommend
Date published: 2021-05-10
Rated 5 out of 5 by from LOVED using Turbo tax Easy to use. Questions helped to cover all the areas. FAQs helped when I didn't understand what I was entering. I loved that I could review with a live person at the end to get that comfort that I completed it correctly.
Date published: 2021-05-10
Rated 5 out of 5 by from Simple TurboTax Live makes filing taxes simple. Great live support.
Date published: 2021-05-10
Rated 3 out of 5 by from soso Your system had a LOT of issues with my 401k forms
Date published: 2021-05-10
Rated 5 out of 5 by from Extremely thankful for TurboTax I’ve always used TurboTax but this is the first year I have paid to have the help of a turbo tax specialist. Tyler was absolutely amazing I would have lost getting back hundreds if I would have done them by myself this year. I highly recommend them and I’m so thankful I did this year!!
Date published: 2021-05-10
Rated 5 out of 5 by from makes taxes easy ive never done my taxes before and this made it easy
Date published: 2021-05-10
Rated 1 out of 5 by from software update failure software update failed several times even after using the repair patch recommended by Turbotax to resolve the issue. Worst experience of using TurboTax for over 25 years.
Date published: 2021-05-10
Rated 4 out of 5 by from Return prep is easy I really like the prompts and explanations, but would prefer not to be constantly sold on upgrading to a more expensive return. I also had to figure out how to skip the state return filing, which I did not want, and am sure that some folks just go ahead and file it because they can't figure out how to avoid that. I think your company could make more money offering a cheaper option for those of us with pretty simple returns that just want to make sure we aren't missing some new aspect of the law.
Date published: 2021-05-10
Rated 5 out of 5 by from Easy and stressless The service was easy-to-use and the experts were friendly, knowledgeable, and prompt. I will definitely be using this service again next year.
Date published: 2021-05-10
Rated 5 out of 5 by from TurboTax Live made this process easy I dread doing Taxes. No more! I'll be using this service for the foreseeable future. James did an excellent job, was communicative, knowledgeable, and made this easy.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1889
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Perfect experience will do again in future highly recommend
Date published: 2021-05-10
Rated 5 out of 5 by from LOVED using Turbo tax Easy to use. Questions helped to cover all the areas. FAQs helped when I didn't understand what I was entering. I loved that I could review with a live person at the end to get that comfort that I completed it correctly.
Date published: 2021-05-10
Rated 5 out of 5 by from Simple TurboTax Live makes filing taxes simple. Great live support.
Date published: 2021-05-10
Rated 3 out of 5 by from soso Your system had a LOT of issues with my 401k forms
Date published: 2021-05-10
Rated 5 out of 5 by from Extremely thankful for TurboTax I’ve always used TurboTax but this is the first year I have paid to have the help of a turbo tax specialist. Tyler was absolutely amazing I would have lost getting back hundreds if I would have done them by myself this year. I highly recommend them and I’m so thankful I did this year!!
Date published: 2021-05-10
Rated 5 out of 5 by from makes taxes easy ive never done my taxes before and this made it easy
Date published: 2021-05-10
Rated 1 out of 5 by from software update failure software update failed several times even after using the repair patch recommended by Turbotax to resolve the issue. Worst experience of using TurboTax for over 25 years.
Date published: 2021-05-10
Rated 4 out of 5 by from Return prep is easy I really like the prompts and explanations, but would prefer not to be constantly sold on upgrading to a more expensive return. I also had to figure out how to skip the state return filing, which I did not want, and am sure that some folks just go ahead and file it because they can't figure out how to avoid that. I think your company could make more money offering a cheaper option for those of us with pretty simple returns that just want to make sure we aren't missing some new aspect of the law.
Date published: 2021-05-10
Rated 5 out of 5 by from Easy and stressless The service was easy-to-use and the experts were friendly, knowledgeable, and prompt. I will definitely be using this service again next year.
Date published: 2021-05-10
Rated 5 out of 5 by from TurboTax Live made this process easy I dread doing Taxes. No more! I'll be using this service for the foreseeable future. James did an excellent job, was communicative, knowledgeable, and made this easy.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1889