TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281648 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Turbo Taz It is deceptive saying you do state tax included in cost.. You don't email file it free.
Date published: 2021-05-10
Rated 5 out of 5 by from Great Job! The automated prompts provide helpful information.
Date published: 2021-05-10
Rated 5 out of 5 by from Very good The final transmission was way fast. Also the phone support was quick, timely and helpful.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax: Indispensable! Without this efficient and accurate program, my taxes would consume days.
Date published: 2021-05-10
Rated 1 out of 5 by from Year after year the same issues need to be fixed. I'm surprised that every year TT has the same foreign tax issue that never gets fixed (and that I keep coming back to this software). Yes, Foreign taxes can be complicated, but my situation is not, but even so TT gets it wrong. It always take an enjoyable call with Customer Service to come up with a work-around. Each year Customer Service sees the issue as something new and flags it to be fixed, but then it never is. Also, although the foreign tax coding may be difficult, there is no reason the data entry screens should be so unhelpful. This year I also got to talk with Customer Service about a 1099-NEC issue, where settlements were not addressed correctly. These are basic things that should function properly, but do not. It wastes a lot of time that I don't have to spare. Please fix this.
Date published: 2021-05-10
Rated 3 out of 5 by from Turbo tax Turbo tax is difficult to use. It will not allow me to enter the proper state tax id codes I get from mineral producers. It only wants tax id codes for forms w-2 and 1099-R payers.
Date published: 2021-05-10
Rated 5 out of 5 by from The way to file, used for years Very easy to use and follow, been using for many years.
Date published: 2021-05-10
Rated 3 out of 5 by from Needs some fine tuning The 1099 page and 1099 R page is confusing. There should be a complete page showing all file forms
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax Not the first time I used Turbo Tax and will con't to do so.
Date published: 2021-05-10
Rated 5 out of 5 by from EASY TO USE VERY USER FRIENDLY AND LOTS OF HELPFUL HINTS ALWAS SOMEONE TO HELP
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1886
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Taz It is deceptive saying you do state tax included in cost.. You don't email file it free.
Date published: 2021-05-10
Rated 5 out of 5 by from Great Job! The automated prompts provide helpful information.
Date published: 2021-05-10
Rated 5 out of 5 by from Very good The final transmission was way fast. Also the phone support was quick, timely and helpful.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax: Indispensable! Without this efficient and accurate program, my taxes would consume days.
Date published: 2021-05-10
Rated 1 out of 5 by from Year after year the same issues need to be fixed. I'm surprised that every year TT has the same foreign tax issue that never gets fixed (and that I keep coming back to this software). Yes, Foreign taxes can be complicated, but my situation is not, but even so TT gets it wrong. It always take an enjoyable call with Customer Service to come up with a work-around. Each year Customer Service sees the issue as something new and flags it to be fixed, but then it never is. Also, although the foreign tax coding may be difficult, there is no reason the data entry screens should be so unhelpful. This year I also got to talk with Customer Service about a 1099-NEC issue, where settlements were not addressed correctly. These are basic things that should function properly, but do not. It wastes a lot of time that I don't have to spare. Please fix this.
Date published: 2021-05-10
Rated 3 out of 5 by from Turbo tax Turbo tax is difficult to use. It will not allow me to enter the proper state tax id codes I get from mineral producers. It only wants tax id codes for forms w-2 and 1099-R payers.
Date published: 2021-05-10
Rated 5 out of 5 by from The way to file, used for years Very easy to use and follow, been using for many years.
Date published: 2021-05-10
Rated 3 out of 5 by from Needs some fine tuning The 1099 page and 1099 R page is confusing. There should be a complete page showing all file forms
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax Not the first time I used Turbo Tax and will con't to do so.
Date published: 2021-05-10
Rated 5 out of 5 by from EASY TO USE VERY USER FRIENDLY AND LOTS OF HELPFUL HINTS ALWAS SOMEONE TO HELP
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1886