TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from TurboTax should provide program update details TurboTax provides program updates which implement tax law changes and fix bugs. When a program update increases your tax owed amount, you might be curious to know what caused the change. Was the bug in the previous version or now in the new version? Unfortunately, TT doesn't provide details to what was changed so depending on how complicated your return is, a manual review of every input is needed. This is time consuming and could be avoided if TT would just tell us what part of the program was updated. With all the late changes by congress this year, this was painful for me. However, otherwise TT did a great job!
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax is Awesome! My first time filing with an expert and it was the best decision I've made. Pam was very nice and professional through out the process. Thank you!
Date published: 2021-05-04
Rated 5 out of 5 by from Great experience Tax preparation was great and very helpful. Would use again.
Date published: 2021-05-04
Rated 4 out of 5 by from Turbo tax was useful I am not sure I will use turbo tax again. For the amount of money they charge, I could have used a live person. I wanted to online chat with someone to make sure I was doing everything right, but they would've charged an additional $100. I think that is an unreasonable amount seeing as how I already signed up to pay $250.00.
Date published: 2021-05-04
Rated 4 out of 5 by from Easy and awesome Easy and awesome, can store all the return and best use of app
Date published: 2021-05-04
Rated 1 out of 5 by from impossible to sign into account Tried so many times to sign into my Intuit account to pay taxes and got caught in a loop. Incredible that they failed in such a huge way
Date published: 2021-05-04
Rated 4 out of 5 by from I really like Turbo Tax. Had one little problem this year. I got a $3K 1099-misc from a friend who owns a small (1 person) business. I assisted him for 2 weeks with some electronic wiring and equipment setup. TTAX wanted me to like setup a company and fill out a Schedule C, to claim my business expenses. I had none. Used his equipment, supplies, rode in his vehicle. I finally called your help number and spoke with a wonderful young lady in GA. She helped me side-step the Schedule C and all is well. You need to program in a "Schedule C Bypass" when no expenses are incurred. Luv u guys!
Date published: 2021-05-04
Rated 5 out of 5 by from TurboTax is so easy and fast. Love it! TurboTax takes the stress out of doing taxes. Such a relief!
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax is the best, helpful and a life saver! I was nervous at first due to my first time being on unemployment last year and the concerns of a worldwide pandemic. Turbo Tax agent and tax expert Rachel was so extremely amazing! She listened without judgement, answered all my questions, reminded me to breathe and smile. She really walked me through the filing and explained everything.
Date published: 2021-05-04
Rated 3 out of 5 by from Overall Turbo Tax is okay Overall TurboTax does a fine job. However, this year they have definitely lowered their rating with me. Telling people that certain forms were not available for efile (looking at the 7202 here) when other softwares were efiling is inexcusable. Charging to buy for extra states and then charging to e-file states is inappropriate in my opinion.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1882
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from TurboTax should provide program update details TurboTax provides program updates which implement tax law changes and fix bugs. When a program update increases your tax owed amount, you might be curious to know what caused the change. Was the bug in the previous version or now in the new version? Unfortunately, TT doesn't provide details to what was changed so depending on how complicated your return is, a manual review of every input is needed. This is time consuming and could be avoided if TT would just tell us what part of the program was updated. With all the late changes by congress this year, this was painful for me. However, otherwise TT did a great job!
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax is Awesome! My first time filing with an expert and it was the best decision I've made. Pam was very nice and professional through out the process. Thank you!
Date published: 2021-05-04
Rated 5 out of 5 by from Great experience Tax preparation was great and very helpful. Would use again.
Date published: 2021-05-04
Rated 4 out of 5 by from Turbo tax was useful I am not sure I will use turbo tax again. For the amount of money they charge, I could have used a live person. I wanted to online chat with someone to make sure I was doing everything right, but they would've charged an additional $100. I think that is an unreasonable amount seeing as how I already signed up to pay $250.00.
Date published: 2021-05-04
Rated 4 out of 5 by from Easy and awesome Easy and awesome, can store all the return and best use of app
Date published: 2021-05-04
Rated 1 out of 5 by from impossible to sign into account Tried so many times to sign into my Intuit account to pay taxes and got caught in a loop. Incredible that they failed in such a huge way
Date published: 2021-05-04
Rated 4 out of 5 by from I really like Turbo Tax. Had one little problem this year. I got a $3K 1099-misc from a friend who owns a small (1 person) business. I assisted him for 2 weeks with some electronic wiring and equipment setup. TTAX wanted me to like setup a company and fill out a Schedule C, to claim my business expenses. I had none. Used his equipment, supplies, rode in his vehicle. I finally called your help number and spoke with a wonderful young lady in GA. She helped me side-step the Schedule C and all is well. You need to program in a "Schedule C Bypass" when no expenses are incurred. Luv u guys!
Date published: 2021-05-04
Rated 5 out of 5 by from TurboTax is so easy and fast. Love it! TurboTax takes the stress out of doing taxes. Such a relief!
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax is the best, helpful and a life saver! I was nervous at first due to my first time being on unemployment last year and the concerns of a worldwide pandemic. Turbo Tax agent and tax expert Rachel was so extremely amazing! She listened without judgement, answered all my questions, reminded me to breathe and smile. She really walked me through the filing and explained everything.
Date published: 2021-05-04
Rated 3 out of 5 by from Overall Turbo Tax is okay Overall TurboTax does a fine job. However, this year they have definitely lowered their rating with me. Telling people that certain forms were not available for efile (looking at the 7202 here) when other softwares were efiling is inexcusable. Charging to buy for extra states and then charging to e-file states is inappropriate in my opinion.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1882