TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from turbo tax I had to use you service and talked to a rep to get the application running and they were very patient and helpful.
Date published: 2022-04-11
Rated 2 out of 5 by from Disappointed I've used TurboTax for at least 3 years now because it saves my previous information. I logged in using the same information I always do and at the end it told me I had never filed with them before. I had to create an account through the IRS website in order to access a document for my 2020 AGI that should have been saved in my account from last year. It was an unnecessary and frustrating process considering the only reason I use this product is because it "saves my documents" from previous years. Will probably go to a person to prepare my taxes from now on.
Date published: 2022-04-11
Rated 5 out of 5 by from Incredibly easy and helpful! We've used Turbo Tax for many years now and have always been pleased. This year had a little extra information to be reported, so we used the live help feature and were once again very pleased!!
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is Easy and Convenient! TurboTax Online Self-Employed will walk you through your taxes, each step of the way. They find all of your relevant deductions and calculate your risk for an audit.
Date published: 2022-04-11
Rated 3 out of 5 by from "Help" feature needs serious help TurboTax is generally a good product. But when I type a question into the TurboTax Help section, the answers provided are very vague and generally not useful. If I put the same question into Google the answers are much more useful.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbot Tax---Easy To Use I have used Turbo Tax to file my taxes and found they do a great job with thorough explanations and I just follow their instructions. My husband and I are retirees and we appreciate the good service and the option to E-file. Thank you!
Date published: 2022-04-11
Rated 5 out of 5 by from Thank-you Turbo Tax I started doing my taxes at an HR Block location, but didn't finish with them because my tax advisor couldn't clearly communicate answers to any of my questions. I went home and did a quick google search to find the answers to my questions and a Turbo Tax link appeared. I clicked it and ended up trying it out. Turbo tax was very helpful in explaining what can and can't be deducted. There was a helpful video that explained how the advanced child tax credits affected our return. Through the whole process, I felt very confident in my ability to do my taxes. Then the fee to file was way less expensive than HR Block's fee, and I owed $400 less than HR Block said I owed. I will use Turbo Tax to do my taxes from here on out.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is awesome!!! For years Turbo Tax has provided a nearly effortless to way to prepare and pay taxes. It has been a real treat to benefit from this effort to simplify filing taxes.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is Great! Easy to use and up to date with the latest crypto laws.
Date published: 2022-04-11
Rated 4 out of 5 by from TurboTax is easier than FreeTaxUSA TurboTax was quite smooth in most every way than FreeTaxUSA
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 1881
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from turbo tax I had to use you service and talked to a rep to get the application running and they were very patient and helpful.
Date published: 2022-04-11
Rated 2 out of 5 by from Disappointed I've used TurboTax for at least 3 years now because it saves my previous information. I logged in using the same information I always do and at the end it told me I had never filed with them before. I had to create an account through the IRS website in order to access a document for my 2020 AGI that should have been saved in my account from last year. It was an unnecessary and frustrating process considering the only reason I use this product is because it "saves my documents" from previous years. Will probably go to a person to prepare my taxes from now on.
Date published: 2022-04-11
Rated 5 out of 5 by from Incredibly easy and helpful! We've used Turbo Tax for many years now and have always been pleased. This year had a little extra information to be reported, so we used the live help feature and were once again very pleased!!
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is Easy and Convenient! TurboTax Online Self-Employed will walk you through your taxes, each step of the way. They find all of your relevant deductions and calculate your risk for an audit.
Date published: 2022-04-11
Rated 3 out of 5 by from "Help" feature needs serious help TurboTax is generally a good product. But when I type a question into the TurboTax Help section, the answers provided are very vague and generally not useful. If I put the same question into Google the answers are much more useful.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbot Tax---Easy To Use I have used Turbo Tax to file my taxes and found they do a great job with thorough explanations and I just follow their instructions. My husband and I are retirees and we appreciate the good service and the option to E-file. Thank you!
Date published: 2022-04-11
Rated 5 out of 5 by from Thank-you Turbo Tax I started doing my taxes at an HR Block location, but didn't finish with them because my tax advisor couldn't clearly communicate answers to any of my questions. I went home and did a quick google search to find the answers to my questions and a Turbo Tax link appeared. I clicked it and ended up trying it out. Turbo tax was very helpful in explaining what can and can't be deducted. There was a helpful video that explained how the advanced child tax credits affected our return. Through the whole process, I felt very confident in my ability to do my taxes. Then the fee to file was way less expensive than HR Block's fee, and I owed $400 less than HR Block said I owed. I will use Turbo Tax to do my taxes from here on out.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is awesome!!! For years Turbo Tax has provided a nearly effortless to way to prepare and pay taxes. It has been a real treat to benefit from this effort to simplify filing taxes.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is Great! Easy to use and up to date with the latest crypto laws.
Date published: 2022-04-11
Rated 4 out of 5 by from TurboTax is easier than FreeTaxUSA TurboTax was quite smooth in most every way than FreeTaxUSA
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 1881