TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Very easy and helpful! I was able to ask questions and got great feedback for me to be able to file my taxes. Expert advice! Made things a lot easier.
Date published: 2023-04-17
Rated 1 out of 5 by from 3 failures Chat number 1 didn't answer my question about an IRA contribution. Turbo Tax software didn't import a number in one of my W-2's correctly. The person I chatted with didn't enter the correct share screen, he said he was on the wrong screen, didn't get to my problem and I had to figure it out myself by manually entering the W-2 info. I basically paid for live chat and received nothing. NOTHING! All the chats, I had to wait approximately 20 minutes and nothing was resolved. I feel I need a complete refund. Bad experience.
Date published: 2023-04-17
Rated 3 out of 5 by from It works but is has gotten too expensive For the most part TurboTax is easy to follow, but now that I have an extra income form, the cost is $129 just for Federal taxes. I think I will get the old calculator out and print the forms myself next year
Date published: 2023-04-17
Rated 4 out of 5 by from Simple Yet Detail Tax Preparer Good. Simple yet detail and easy to navigate to each information you will enter or need to be provided. Good job TurboTax.
Date published: 2023-04-17
Rated 1 out of 5 by from Full of Error Insisted that 1095-a information was needed when it wasn't. Also, when the Federal e-filing was rejected Turbotax still submitted the tax payment. So the next time we tried to refile it would submit the payment again. Terrible experience - never again.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! Fast, reliable and gets results. I especially like that I do not have to do a lot of math and I don't have to use all of those IRS worksheets to figure out a credit!
Date published: 2023-04-17
Rated 2 out of 5 by from State Fee is Deceiving The addition of the state filing software fee is deceiving, that's never been an add-on for us in the past. My son who made less that 3k last year had to pay over $130 to file taxes, therefore taking over have his return:(
Date published: 2023-04-17
Rated 5 out of 5 by from Reliable and Uncomplicated Very straightforward and easy to use. Saves me time and aggravation.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Very intuitive and takes what is a potentially complicated and intimidating process and breaks it down immensely and effectively.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent software TurboTax is extremely easy to use, even for their "lower tier" product! Easy step-by-step guidance and helpful hints to get you through the confusing stuff. Highly recommend TurboTax
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1864
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very easy and helpful! I was able to ask questions and got great feedback for me to be able to file my taxes. Expert advice! Made things a lot easier.
Date published: 2023-04-17
Rated 1 out of 5 by from 3 failures Chat number 1 didn't answer my question about an IRA contribution. Turbo Tax software didn't import a number in one of my W-2's correctly. The person I chatted with didn't enter the correct share screen, he said he was on the wrong screen, didn't get to my problem and I had to figure it out myself by manually entering the W-2 info. I basically paid for live chat and received nothing. NOTHING! All the chats, I had to wait approximately 20 minutes and nothing was resolved. I feel I need a complete refund. Bad experience.
Date published: 2023-04-17
Rated 3 out of 5 by from It works but is has gotten too expensive For the most part TurboTax is easy to follow, but now that I have an extra income form, the cost is $129 just for Federal taxes. I think I will get the old calculator out and print the forms myself next year
Date published: 2023-04-17
Rated 4 out of 5 by from Simple Yet Detail Tax Preparer Good. Simple yet detail and easy to navigate to each information you will enter or need to be provided. Good job TurboTax.
Date published: 2023-04-17
Rated 1 out of 5 by from Full of Error Insisted that 1095-a information was needed when it wasn't. Also, when the Federal e-filing was rejected Turbotax still submitted the tax payment. So the next time we tried to refile it would submit the payment again. Terrible experience - never again.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! Fast, reliable and gets results. I especially like that I do not have to do a lot of math and I don't have to use all of those IRS worksheets to figure out a credit!
Date published: 2023-04-17
Rated 2 out of 5 by from State Fee is Deceiving The addition of the state filing software fee is deceiving, that's never been an add-on for us in the past. My son who made less that 3k last year had to pay over $130 to file taxes, therefore taking over have his return:(
Date published: 2023-04-17
Rated 5 out of 5 by from Reliable and Uncomplicated Very straightforward and easy to use. Saves me time and aggravation.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Very intuitive and takes what is a potentially complicated and intimidating process and breaks it down immensely and effectively.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent software TurboTax is extremely easy to use, even for their "lower tier" product! Easy step-by-step guidance and helpful hints to get you through the confusing stuff. Highly recommend TurboTax
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1864