TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
LLH03 from
Very easy and helpful!
I was able to ask questions and got great feedback for me to be able to file my taxes. Expert advice! Made things a lot easier.
Date published: 2023-04-17
Rated 1 out of 5 by
J Dallman from
3 failures
Chat number 1 didn't answer my question about an IRA contribution. Turbo Tax software didn't import a number in one of my W-2's correctly. The person I chatted with didn't enter the correct share screen, he said he was on the wrong screen, didn't get to my problem and I had to figure it out myself by manually entering the W-2 info. I basically paid for live chat and received nothing. NOTHING! All the chats, I had to wait approximately 20 minutes and nothing was resolved. I feel I need a complete refund. Bad experience.
Date published: 2023-04-17
Rated 3 out of 5 by
TonyaGC from
It works but is has gotten too expensive
For the most part TurboTax is easy to follow, but now that I have an extra income form, the cost is $129 just for Federal taxes. I think I will get the old calculator out and print the forms myself next year
Date published: 2023-04-17
Rated 4 out of 5 by
Marc A from
Simple Yet Detail Tax Preparer
Good. Simple yet detail and easy to navigate to each information you will enter or need to be provided. Good job TurboTax.
Date published: 2023-04-17
Rated 1 out of 5 by
mo pe from
Full of Error
Insisted that 1095-a information was needed when it wasn't. Also, when the Federal e-filing was rejected Turbotax still submitted the tax payment. So the next time we tried to refile it would submit the payment again. Terrible experience - never again.
Date published: 2023-04-17
Rated 5 out of 5 by
VictorAR from
Turbo Tax is Awesome!
Fast, reliable and gets results. I especially like that I do not have to do a lot of math and I don't have to use all of those IRS worksheets to figure out a credit!
Date published: 2023-04-17
Rated 2 out of 5 by
KelThom from
State Fee is Deceiving
The addition of the state filing software fee is deceiving, that's never been an add-on for us in the past. My son who made less that 3k last year had to pay over $130 to file taxes, therefore taking over have his return:(
Date published: 2023-04-17
Rated 5 out of 5 by
FourB from
Reliable and Uncomplicated
Very straightforward and easy to use. Saves me time and aggravation.
Date published: 2023-04-17
Rated 5 out of 5 by
Tom3184 from
Awesome
Very intuitive and takes what is a potentially complicated and intimidating process and breaks it down immensely and effectively.
Date published: 2023-04-17
Rated 5 out of 5 by
Joe6813 from
Excellent software
TurboTax is extremely easy to use, even for their "lower tier" product! Easy step-by-step guidance and helpful hints to get you through the confusing stuff. Highly recommend TurboTax
All TurboTax® Offerings Reviews - Page 1864
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
LLH03 from
Very easy and helpful!
I was able to ask questions and got great feedback for me to be able to file my taxes. Expert advice! Made things a lot easier.
Date published: 2023-04-17
Rated 1 out of 5 by
J Dallman from
3 failures
Chat number 1 didn't answer my question about an IRA contribution. Turbo Tax software didn't import a number in one of my W-2's correctly. The person I chatted with didn't enter the correct share screen, he said he was on the wrong screen, didn't get to my problem and I had to figure it out myself by manually entering the W-2 info. I basically paid for live chat and received nothing. NOTHING! All the chats, I had to wait approximately 20 minutes and nothing was resolved. I feel I need a complete refund. Bad experience.
Date published: 2023-04-17
Rated 3 out of 5 by
TonyaGC from
It works but is has gotten too expensive
For the most part TurboTax is easy to follow, but now that I have an extra income form, the cost is $129 just for Federal taxes. I think I will get the old calculator out and print the forms myself next year
Date published: 2023-04-17
Rated 4 out of 5 by
Marc A from
Simple Yet Detail Tax Preparer
Good. Simple yet detail and easy to navigate to each information you will enter or need to be provided. Good job TurboTax.
Date published: 2023-04-17
Rated 1 out of 5 by
mo pe from
Full of Error
Insisted that 1095-a information was needed when it wasn't. Also, when the Federal e-filing was rejected Turbotax still submitted the tax payment. So the next time we tried to refile it would submit the payment again. Terrible experience - never again.
Date published: 2023-04-17
Rated 5 out of 5 by
VictorAR from
Turbo Tax is Awesome!
Fast, reliable and gets results. I especially like that I do not have to do a lot of math and I don't have to use all of those IRS worksheets to figure out a credit!
Date published: 2023-04-17
Rated 2 out of 5 by
KelThom from
State Fee is Deceiving
The addition of the state filing software fee is deceiving, that's never been an add-on for us in the past. My son who made less that 3k last year had to pay over $130 to file taxes, therefore taking over have his return:(
Date published: 2023-04-17
Rated 5 out of 5 by
FourB from
Reliable and Uncomplicated
Very straightforward and easy to use. Saves me time and aggravation.
Date published: 2023-04-17
Rated 5 out of 5 by
Tom3184 from
Awesome
Very intuitive and takes what is a potentially complicated and intimidating process and breaks it down immensely and effectively.
Date published: 2023-04-17
Rated 5 out of 5 by
Joe6813 from
Excellent software
TurboTax is extremely easy to use, even for their "lower tier" product! Easy step-by-step guidance and helpful hints to get you through the confusing stuff. Highly recommend TurboTax
All TurboTax® Offerings Reviews - Page 1864
Date published: 2023-04-17