TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent assistance. There was about a 25 minute wait for Chat help, but ultimately it was worth it. There was a problem in properly accounting for pension income and I couldn't figure it out. Ken walked me through the steps, plus how to amend last year's return where I had the same problem but didn't realize it. It was worth the cost, BUT - Turbo Tax really should clear up the confusion, which involves a very common pension, so reasonably intelligent people can complete the process without having to pay for extra help.
Date published: 2023-04-17
Rated 3 out of 5 by from Easy to use but unclear pricing packages The experience was easy and good until the end when TurboTax charged me for the Premium package that I did not need or use. There's nowhere for me to understand the product that was applied to my final cost and why. Considering how well you lay everything else out, it's confusing why you haven't been more transparent about the costs.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great Turbo tax is very easy and fast. I will also use it in the next year.
Date published: 2023-04-17
Rated 3 out of 5 by from Only 1 Thing Overall, Turbo Tax is great. I love that my W-2 info can be imported which shortens the time spent doing taxes. However, I am not happy with the cost. I could have them done for what I pay and one state I owe nothing but was still charged $59. For what? I did all the work! I have been using Turbo tax for years and this has always bugged me. Also, I cannot get it to not show me as self-employed as I am not!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Quick and Easy. Keeps info from previous years to make filing easy
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax is easy to use I have used turbo tax for years. Easy to use, fast and efficient.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent Service We have used TurboTax for several years. It is straightforward and easy to use...which is why we keep returning.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax as usual turbo tax is the best service hands down!
Date published: 2023-04-17
Rated 5 out of 5 by from I'm in love with Turbo-Tax I have used this program since it''s inception. easy to read and use, and the return is done with all checks for accuracy. would not use anything else! I recommend to everyone!
Date published: 2023-04-17
Rated 2 out of 5 by from Gets the job done, but not for a good price. TurboTax is great in the sense that it's convenient. However, it costs an arm and a leg if you have anything more than a W2 to compile data from. For my measly ~$200 1099-INT and -$7 1099-B I had to pay an extra $70ish to file. Absolute rip off if you need anything more than the bare minimum.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1862
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent assistance. There was about a 25 minute wait for Chat help, but ultimately it was worth it. There was a problem in properly accounting for pension income and I couldn't figure it out. Ken walked me through the steps, plus how to amend last year's return where I had the same problem but didn't realize it. It was worth the cost, BUT - Turbo Tax really should clear up the confusion, which involves a very common pension, so reasonably intelligent people can complete the process without having to pay for extra help.
Date published: 2023-04-17
Rated 3 out of 5 by from Easy to use but unclear pricing packages The experience was easy and good until the end when TurboTax charged me for the Premium package that I did not need or use. There's nowhere for me to understand the product that was applied to my final cost and why. Considering how well you lay everything else out, it's confusing why you haven't been more transparent about the costs.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great Turbo tax is very easy and fast. I will also use it in the next year.
Date published: 2023-04-17
Rated 3 out of 5 by from Only 1 Thing Overall, Turbo Tax is great. I love that my W-2 info can be imported which shortens the time spent doing taxes. However, I am not happy with the cost. I could have them done for what I pay and one state I owe nothing but was still charged $59. For what? I did all the work! I have been using Turbo tax for years and this has always bugged me. Also, I cannot get it to not show me as self-employed as I am not!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Quick and Easy. Keeps info from previous years to make filing easy
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax is easy to use I have used turbo tax for years. Easy to use, fast and efficient.
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent Service We have used TurboTax for several years. It is straightforward and easy to use...which is why we keep returning.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax as usual turbo tax is the best service hands down!
Date published: 2023-04-17
Rated 5 out of 5 by from I'm in love with Turbo-Tax I have used this program since it''s inception. easy to read and use, and the return is done with all checks for accuracy. would not use anything else! I recommend to everyone!
Date published: 2023-04-17
Rated 2 out of 5 by from Gets the job done, but not for a good price. TurboTax is great in the sense that it's convenient. However, it costs an arm and a leg if you have anything more than a W2 to compile data from. For my measly ~$200 1099-INT and -$7 1099-B I had to pay an extra $70ish to file. Absolute rip off if you need anything more than the bare minimum.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1862