TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from Helpful when I got stuck Had some areas where I needed help, and the program was able to walk me through. Made a pretty stressful situation feel less daunting.
Date published: 2022-04-11
Rated 4 out of 5 by from AGI Even though the AGI was correct, the IRS still rejected it. Im not sure if this is turbo taxes issue or the governments, but either way it is annoying.
Date published: 2022-04-11
Rated 5 out of 5 by from Great Platform Great Platform and easy to use. Great flow and any questions are answered quickly.
Date published: 2022-04-11
Rated 3 out of 5 by from Long time user disappointed I've been using Turbo tax for many years, since it came on floppy disks. Every year it's different. The last couple of years it has been more confusing to the user than it used to be, and less related to the actual tax form. I know I can print it out and look at it, but when I'm in the process (before it can be printed), I don't always know how it's working. For an actual example, we sold property in another state and I did not know if I had to report it to that state, since it was not counted as income on the federal return. Turbo did sort of tell me that I did, but what it showed me looked like that state was going to tax us on our entire income. A simple sentence "if you sold property in this state, and there is a profit, you must report it to the state", and also not show me our entire income on that state's form, would have gone a long way to clear up the matter for me and saved me hours of research in other places. I can only imagine how people less tech-savvy than I am can get confused. That drives them to a service that will just do the taxes for them. I have 2 friends that are sick of the whole thing and now use a service. I don't think that's what you want. We should be able to do our own personal taxes, and Intuit's original mission was to help us do just that.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax was awesome!! Turbo Tax always surprises me with how easy it is to navigate!
Date published: 2022-04-11
Rated 3 out of 5 by from Always a glich of sorts! Not all information transferred from previous tax year to ease task of entries. Also poses questions to which it should know the answers from previous year's filing!
Date published: 2022-04-11
Rated 5 out of 5 by from Easy Peasy Tax Filing Once again, Turbo Tax helped me file state and federal taxes for capital gains and income, at my leisure. Staying loyal to the same preparer is making it easy and stress free to carry over information from previous years.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy and Free! Despite a few complications with retrieving information i needed, TurboTax offered multiple forms of methods to retrieve what you need to file. Overall, a very simple and efficient tax filing tool.
Date published: 2022-04-11
Rated 5 out of 5 by from very helpful first time to file through TurboTax well pleased to use again
Date published: 2022-04-11
Rated 5 out of 5 by from Super helpful Took the stress out of it all. Terry was super helpful and made the process painless.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 1847
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Helpful when I got stuck Had some areas where I needed help, and the program was able to walk me through. Made a pretty stressful situation feel less daunting.
Date published: 2022-04-11
Rated 4 out of 5 by from AGI Even though the AGI was correct, the IRS still rejected it. Im not sure if this is turbo taxes issue or the governments, but either way it is annoying.
Date published: 2022-04-11
Rated 5 out of 5 by from Great Platform Great Platform and easy to use. Great flow and any questions are answered quickly.
Date published: 2022-04-11
Rated 3 out of 5 by from Long time user disappointed I've been using Turbo tax for many years, since it came on floppy disks. Every year it's different. The last couple of years it has been more confusing to the user than it used to be, and less related to the actual tax form. I know I can print it out and look at it, but when I'm in the process (before it can be printed), I don't always know how it's working. For an actual example, we sold property in another state and I did not know if I had to report it to that state, since it was not counted as income on the federal return. Turbo did sort of tell me that I did, but what it showed me looked like that state was going to tax us on our entire income. A simple sentence "if you sold property in this state, and there is a profit, you must report it to the state", and also not show me our entire income on that state's form, would have gone a long way to clear up the matter for me and saved me hours of research in other places. I can only imagine how people less tech-savvy than I am can get confused. That drives them to a service that will just do the taxes for them. I have 2 friends that are sick of the whole thing and now use a service. I don't think that's what you want. We should be able to do our own personal taxes, and Intuit's original mission was to help us do just that.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax was awesome!! Turbo Tax always surprises me with how easy it is to navigate!
Date published: 2022-04-11
Rated 3 out of 5 by from Always a glich of sorts! Not all information transferred from previous tax year to ease task of entries. Also poses questions to which it should know the answers from previous year's filing!
Date published: 2022-04-11
Rated 5 out of 5 by from Easy Peasy Tax Filing Once again, Turbo Tax helped me file state and federal taxes for capital gains and income, at my leisure. Staying loyal to the same preparer is making it easy and stress free to carry over information from previous years.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy and Free! Despite a few complications with retrieving information i needed, TurboTax offered multiple forms of methods to retrieve what you need to file. Overall, a very simple and efficient tax filing tool.
Date published: 2022-04-11
Rated 5 out of 5 by from very helpful first time to file through TurboTax well pleased to use again
Date published: 2022-04-11
Rated 5 out of 5 by from Super helpful Took the stress out of it all. Terry was super helpful and made the process painless.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 1847